UX Manager (6077U) 27918 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

UC Berkeley Extension and UC Berkeley Global comprise the continuing education branch of the University of California, Berkeley. Extension offers more than 2,000 courses per year in a variety of subjects both online and in the classroom. Extension's administrative departments and units include student records (transcripts), registration, scheduling, international student services, facilities, data analytics, marketing, and financial services. In addition to the main Berkeley center, it has responsibility for the maintenance and operation of regional centers in San Francisco (Spear Street) and other leased facilities in the San Francisco Bay Area.

The Data, Marketing, and Analytics Department is a multi-function marketing and data service provider to the Extension and Global brands, as well as other UC Berkeley clients. It is responsible for the branding, engagement, enrollment, awareness building, and lead generation for more than 70 domestic and international programs. Once a primary point for transactional operations, the unit has shifted toward an entrepreneurial approach dedicated to solving complex problems, driving enrollments/revenue, and generating awareness for new programs. The goals and objectives of the Data, Marketing, and Analytics Department are to provide excellent, comprehensive services to students, staff, faculty, and the general public in our efforts.


Application Review Date

The First Review Date for this job is: December 19, 2021

Responsibilities

The UX Manager works as a team to develop and maintain complex websites and develop, enhance, and maintain a variety of digital properties with a broad audience and/or with a high consequence of error. Mentors less experienced staff and exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. The incumbent will surface and prioritize customer issues in existing web experiences, and lead the design of new and existing web products-- bringing customer insights and best practices.

• Consults with management and other professionals to develop strategic digital communication plans, programs, or projects to ensure that digital communication meets the organization's needs and effectively delivers the desired message. Listen to stakeholder feedback, is on top of digital trends and competitive insights to propose solutions and opportunities for the website.
• Develops and implements comprehensive short and long-range strategic digital communications programs and projects. Brings best-in-class UX techniques to our portfolio. Uses and understands user research, information architecture, interaction design, and content strategy to clearly communicate our programs to students.
• Project Manages the ongoing web development and maintenance of web properties. Knowledge of agile/scrum methodology in order to improve the process of development.
• Researches, develops, and produces websites. Develops strategic recommendations on organization and design of web products and information architecture based on student experiences, business goals, and performance data Work hand-in-hand with the Marketing and Creative Services team in order to produce the digital content, mockups, and Web Design.
• Ensures the Web Team maintains currency with emerging and state-of-the-art technical and other web-related technologies, requirements and developments (for example, accessibility issues) and recommends or implements actions.
• Selects, trains, supervises, motivates, and evaluates the web team.
• Serves as an advisor on all aspects of digital communications coaching the team and developing a long-term strategy for the website and other digital assets. Acts as a key representative of the web team for the external departments.

Required Qualifications

• Advanced knowledge of the fundamentals of design and implementation.
• Advanced skill in creating effective web sites.
• Advanced knowledge of digital communication media, including content management systems and / or relevant web applications used for web site production, and organization-specific computer application programs.
• Advanced understanding of organization's processes, procedures, and applicable rules and regulations for web communication.
• Advanced knowledge of the organization, including its achievements, goals, objectives, vision and mission and how digital communication can effectively convey and advance the message to various audiences.
• Advanced skill to monitor and assess processes or services and make necessary improvements.
• Advanced project management skills to complete projects within budget and time constraints.
• Advanced interpersonal communication skills, including political acumen and skill in trouble-shooting and applying proactive and positive solutions.

Education

• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Advanced understanding of technical language and requirements of the assigned work.
• Advanced technical skills in computer applications for web production, image handling, publishing and design, illustration, presentation preparation, animation, web interaction, and / or other state-of-the-art web communication capabilities.
  

Salary & Benefits

This is a full-time, 2-year contract position. For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=27918&PostingSeq=1





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