Director, Student Center for Academic Achievement - Administrator II

California State University, East Bay
Hayward, California

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Institution Type
Four-Year Institution

Job Details



The salary range will be from $90,000 - $105,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans.

The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement.

The CSU has 14 paid holidays and the position earns 24 days of vacation and 12 days of sick leave per year.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


Reporting directly to the Dean of Libraries, the Director assumes administrative responsibility for the Student Center for Academic Achievement (SCAA), which offers academic assistance and resources designed to promote student learning with an emphasis on peer instruction in writing, math, science, and statistics.

This position requires a strong educator committed to student success who has the vision, knowledge, and passion to lead a high-quality center for learning assistance.  The Director works collaboratively with other programs on campus that offer academic support including Accessibility Services, Student Equity and Success Programs, Academic Advising & Career Education, Peer Academic Coaching, General Education, the Math and the STEM Labs, and the Library.  The Director maintains strong contacts with academic departments and explores new opportunities for increasing student learning.

The Director oversees and coordinates the daily operations of SCAA, manages the budget, recruits, trains, and evaluates employees, assesses the effectiveness of current services using appropriate data analytic tools and implements procedures to improve them, develops new services consistent with campus priorities, coordinates operations with other campus services, and markets SCAA to the campus community.  The Director stays current with research and trends in academic tutoring and supplemental education and explores opportunities for grant-funded initiatives.


Provide Leadership and Direction for the SCAA:

  • Manage staff members responsible for program coordination, including the Writing Tutor Coordinator, OWL and eTutoring Coordinator, and the Supplemental Instruction Coordinator.
  • Develop, implement, and assess learning outcomes and strategic plan consistent with campus goals.
  • Develop, assess, expand, and improve existing programs such as Peer Tutoring in Writing, Math, Statistics, and the Sciences; Supplemental Instruction (SI), the Online Writing Lab (OWL); eTutoring; Writing Associates (WA).
  • Create new programs that contribute to student success and retention.
  • Develop a SCAA marketing plan that advertises SCAA services both to students and faculty.
  • Work with other units on campus to implement campus-wide initiatives on student graduation, retention, and success.

Manage and Oversee Daily Operations:

  • With the Library Office Manager, develop, project, and manage the SCAA budget.
  • With the Library Office Manager, coordinate daily organization-wide operations.
  • Design and facilitate on-going tutor/SI training that aligns with College Reading & Learning Association (CRLA) certification requirements.
  • In compliance with CSU, CSUEB, and University Library policies, create and codify policies, procedures, and processes that ensure equitable, fair, and effective use of all services.
  • Investigate student or employee complaints and provide supportive restorative solutions when possible.
  • Recruit, hire, train, and evaluate approximately 100 student employees each academic year.
  • Maintain statistics about SCAA services: usage, effectiveness of services as determined by student DFW rates and student feedback via surveys
  • Report on the effectiveness of SCAA’s services through writing an Annual Report and writing regular reports to Academic Programs and Services (APS).
  • Manage and troubleshoot the Bay Advisor database and keep it integrated with campus systems.

Collaborate with Campus Stakeholders:

  • Maintain strong contacts with academic departments, Deans, Academic Programs and Services, Institutional Research, and CSU-wide colleagues.
  • Represent SCAA on campus committees.
  • Develop and maintain strong ties to student leaders.
  • Work effectively with Information Technology and Academic Technology Services.


  • Knowledge of learning theory and academic support services.
  • Expert knowledge in the theory and practice of tutoring, particularly concerning the pedagogy of writing with specific experience in training and developing student tutors.
  • Teaching experience in writing, math, or science.
  • Ability to supervise staff and students.
  • Ability to create, implement and assess effective learning programs/workshops that serve a variety of students and faculty.
  • Excellent listening skills (the ability to understand and respond to students and address their learning needs).
  • Ability to communicate effectively with faculty and address their concerns about student learning.
  • Ability to work collaboratively and maintain strong rapport with administrators, faculty, and staff.
  • Strong budget management skills.
  • Ability to develop assessment studies to measure impact of tutoring on GPA and retention.
  • Strong writing and presentation skills.
  • Excellent organization and time management skills.
  • Ability to manage and troubleshoot computer software and databases.
  • Ability to understand and meet the needs of a diverse student population.
  • Experience with English language learners.


  • Master's Degree in relevant field.
  • Minimum 3 years’ experience in university teaching, training, supervision or program administration.


  • PhD in relevant field.
  • Knowledge of writing across the curriculum and/or math education.
  • Familiarity with technology and online tutoring.
  • Knowledge of and experience with student affairs issues, particularly retention.
  • Knowledge of and experience with Supplemental Instruction.


Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:

At CSUEB, the following nine competencies have been identified as valued leadership qualities:  Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability.  While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them.  As part of the annual evaluation review process, the Director, Student Center for Academic Achievement will be evaluated on each.


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to [email protected].


Please visit and click on Faculty, Staff and Management Employment Opportunities.




California State University, East Bay is known for award winning programs, expert instruction, small classes, a highly personalized learning environment—and a choice of more than 100 career-focused fields of study. With two scenic campuses—one in the Hayward Hills overlooking San Francisco Bay and the other in the Concord foothills of Mt. Diablo—plus a professional center in dynamic downtown Oakland, Cal State East Bay is where all your possibilities come into view.

Cal State East Bay offers a beautiful and inspiring setting for career exploration. With three spacious campuses nestled in the East Bay—one in the Hayward hills with spectacular views of the San Francisco Bay, one in cosmopolitan downtown Oakland, and the other in the scenic Concord foothills of Mt. Diablo—you are in the heart of the cultural, technological, and educational center of California.

As a faculty, staff or administrator, you will enjoy challenging and meaningful career opportunities in a wide range of disciplines along with competitive compensation, excellent benefits, and potential for advancement. You will also be a part of an award-winning institution. Cal State East Bay has received praise from two of the country’s most respected evaluators of universities and colleges. In 2008, CSUEB was recognized as a “top-tier” institution among master's-granting universities in the West by U.S. News & World Report's annual “America's Best Colleges” guide. And, the Princeton Review selected Cal State East Bay as a “Best in the West” college for the fifth consecutive year. You can be sure that as a member of one of the nation’s most diverse universities, you will benefit from the vibrant academic and cultural community whose ideas are shaping the 21st century.

Distinguished Faculty

You can make your own contribution to our award-winning University by joining other distinguished scholars and researchers. Cal State East Bay has garnered national acclaim for the excellence of its faculty. Our location in the midst of the vibrant San Francisco Bay Area enables us to attract committed faculty members who are not only recognized experts in their fields, but are often world-renowned in their disciplines, including the fields of business, technology, public service, the arts, and education. You can view all of our tenure-track, full-time, part-time and temporary faculty openings, which are updated daily.

Dedicated Staff and Administrators

Our staff and administrators are passionate about providing a rich and rewarding learning experience for all the students at Cal State East Bay. If you are interested in joining our dedicated team of professionals, browse our current staff and administrative job postings.

Commitment to Diversity and Equal Opportunity

Cal State East Bay is an Equal Opportunity Employer. As one of California’s most multicultural universities, faculty, staff, and administrators at CSUEB are fully committed to creating an environment where a diverse population can thrive in an atmosphere of tolerance, mutual respect and civility without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, or any other personal characteristics or beliefs. To learn more about our commitment to diversity and Equal Opportunity, visit our Diversity and Equal Opportunity Web site.

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