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Assistant Director, Student Disability Services School of Education (SOE)

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Assistant Director, Student Disability Services School of Education (SOE)
Johns Hopkins University's Student Health & Well-Being portfolio supports disability services, health education, primary care and mental health services for JHU students and learners across all nine schools within the University. Student Disability Services (SDS) coordinates academic, housing, dining and transportation accommodations in accordance with applicable laws, institutional policies and enhances understanding of disability as a cultural identity.

We are seeking a Disability Services Administrator who manages accommodations and services for students with disabilities at the School of Education in Baltimore, MD. This role will report to the Senior Director of Student Disability Services, Homewood and will be the primary contact for School of Education students with disabilities as well as SOE Faculty and Staff. They will also support Homewood students with disabilities and receive back-up support/collaborate with SDS Homewood staff. Overall the goal is to ensure students with disabilities have consistently inclusive and accessible experiences at Hopkins. The Disability Services Administrator will support the diverse academic, personal/developmental, and interpersonal needs of our growing population of students with disabilities.

Overall, we seek committed, adaptable staff who enjoy working in a university climate that promotes inclusion, multicultural understanding, and social justice. The position will be based in Baltimore, but ability to work remotely at times and travel to other campus locations. Experience working in a diverse and multicultural work environment is required. Flexible hours are required at key times in the academic year including evenings and weekends.

Specific Duties & Responsibilities:

Responsibilities will include, but are not limited to the following:

Determine Eligibility & Reasonable Accommodations/Provide Support for Students with Disabilities (50%):
  • Manage a caseload of students (70% SOE & 30% HWD) who disclose a disability as well as with other students interested in exploring resources to determine if they have a disability; review documentation to determine eligibility for accessibility services and accommodations while also providing direct services to students including training in self-advocacy, advising and strategy enhancement.
  • Advise prospective and current students regarding accessibility services, technology, and related resources.
  • Support student in disability identity development and self-advocacy as appropriate.
  • Collaborate with faculty to implement reasonable and appropriate accommodations.
  • Act as a resource for faculty and staff providing training on complex issues related to the provision of services for disabled students; educate faculty and staff on compliance with federal and state regulations as needed.
  • Interact with student services departments to ensure that disabled students have equal access to enrollment services, financial aid, in-person and online courses, and other student success initiatives
  • Research on an ongoing basis; proactively develop systems and services to determine and incorporate best practices. Collaborate with colleagues (national and local) as well as partners across campus to continually innovate and deliver services/accommodations in most inclusive way.
  • Participate in school Orientations, create promotional materials, respond to inquiries, and serve as a local expert.
  • Promote and support a culture of acceptance and inclusion for students with disabilities through trainings, programming and consultation.
  • Collaborate with SOE SDS Liaison as well as SDS staff university-wide.

Manage SDS Presence at SOE & Accommodations Coordination for SOE/HWD including but not limited to (25%):

  • Manage the SOE budget for Student Disability Services, including spending, tracking and reconciliation.

Alternate Format Materials Conversion Coordination
  • Manage the materials conversion (text to alternative format) process for students, problem solving and recommending best approaches on a case-by-case basis.
  • Collaborate with the Alternate Format Specialist to ensure needs are met timely.
  • Expedite student requests for conversions and faculty members' responses to requests for reading lists.
  • Keep office current on best practices, purposefully recommending changes and new formats.

Communications Access
  • Manage the processes for acquiring and creating captioned videos and transcripts of videos.
  • Advise faculty members about how best to address requests, encouraging the proactive selection of pre-captioned videos, as appropriate.
  • Arrange for in-class, real-time transcription and ASL interpretation for students through locally contracted sources.
  • Collaborate with faculty to support a Universal Design for Learning (UDL) approach.
  • Provide guidance around accessible and inclusive approaches to campus community members, increasing awareness of electronic information technology accessibility, addressing barriers proactively.

Exam Accommodations
  • Coordinate/manage exam accommodation processes appropriate to the school/campus.
  • Support faculty collaboration in this process.
  • Ensure test accommodations are in place such as reduced distraction space, additional time, etc.
  • Hire/train proctors or graduate assistants as needed.

Note-Taker Acquisition & Assignment:
  • Manage note taking system and graduate student/ administrative staff that support this service.
  • Provide professional development and support staff with recruiting, training, and assigning note-takers.
  • Develop and maintain effective systems to support this process, including a database of trained peer note takers available to meet the students' needs.
  • Keep abreast of current trends and best practices in order to make improvements.

Manage Database, Assistive Technology and Website (15%)

Data Management & Assessment:
  • Participate in User Group meetings with SDS staff.
  • Stay abreast of upgrades/updates, consult to address technical issues, and ensure products are fully utilized.
  • Manage ongoing confidential data collection and analysis.
  • Evaluate programs and initiatives to determine impact, recommending revisions and improvements as needed.

Assistive Technology:
  • Research, evaluate, recommend and maintain hardware and software to support accommodations, accessibility and inclusion.
  • Develop/maintain working knowledge of current assistive technology such as Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean.
  • Coordinate training with Assistive Technology staff and graduate students to support students exploring technology options.

Website Development & Maintenance:
  • Develop, revise and maintain accessible content on the Student Disability Services websites for SOE, providing exemplary sites and including information about policies, processes, trainings, events, programming, etc.
  • Develop a strategic marketing plan for the site, incorporating social media to increase awareness and access to services and accommodations.
  • Implement a calendar or other means for updating students, staff, and faculty on the office's activities, deadlines, etc.
  • Stay abreast of best practice in disability services, updating pages and adding new resources in a timely way.

Other Duties as Assigned (10%)
  • Communicate SDS policies and procedures to entire SOE community.
  • Serve on University and campus committees and working groups.
  • Design and deliver trainings/workshops around awareness and inclusion for the SOE.
  • Represent Student Disability Services at SOE open houses and orientations.
  • Plan events and advise student groups/initiatives.
  • Participate in ongoing professional development and training to keep current in disability services field and advise about approaches to service and accommodation delivery.
  • Complete other tasks and initiatives as assigned.
  • Coordinate with SOE SDS Liaison regularly and with SOE Student Affairs as needed.

Minimum Qualifications (Mandatory):
  • Master's Degree in Education, Higher Education, Student Personnel, Disability Studies or relevant field required.
  • Minimum of three years of experience, preferably in disability services in a post-secondary setting.
  • Up to one year of relevant experience in the K-12 setting can be substituted.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Special Knowledge, Skills & Abilities:
  • Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, its 2008 amendments, and other appropriate laws pertaining to higher education and disabilities.
  • Experience working with adult learners at a graduate or professional school is preferred.
  • The diplomatic and tactful nature required to build relationships quickly across cultures within the university and to work effectively with a wide range of people, including persons from diverse backgrounds.
  • A proven record of working successfully with a variety of populations.
  • An understanding of issues relevant to persons with disabilities and the ability to anticipate students' needs, expectations, and requirements with a focus on universal design in a post-secondary environment.
  • The ideal candidate will work closely with the Senior Director to make fiscally responsible budget projections based on daily operations and research accommodations to efficiently meet service obligations.
  • Experience working with disability services software such as AIM or Accommodate is highly desirable.
  • An understanding of assistive technologies for persons with disabilities, including some knowledge of/familiarity with Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean.
  • Demonstrated strong analytical skills to research and analyze data and information from a variety of sources to make sound recommendations and decisions.
  • The ability to manage a staff of graduate and undergraduate students, and to ensure their timely completion of assigned tasks.
  • Strong interpersonal, oral and written communication skills and listening skills.
  • Strong technical skills, including knowledge of online access issues and means for addressing them.
  • The ability to produce letters, reports, brochures, handbooks, posters and informational materials.
  • A proven leader with the ability to set priorities, achieve objectives and to manage multiple complex assignments/projects across two schools.
  • Ability to develop and implement short and long-range goals that meet program needs. Collaborative, strategic problem-solving, planning and organizational skills.
  • Excellent judgment and sensitivity to the unique and confidential needs of students with disabilities.
  • Advanced knowledge of principles and practices of student development and intersectionality.
  • Experience supporting diverse student populations and particularly international student engagement.
  • Ability to relate to students, faculty, staff, and the public.
  • Experience working in a fast-paced, student-oriented, and data driven environment.
  • Demonstrated analytical and critical thinking skills.
  • Computer skills to include proficiency using Microsoft Suite is a must.

Classified Title: Disability Services Administrator
Role/Level/Range: ACRP/04/MD
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: M-F, 8:30am - 5:00pm
Exempt Status: Exempt
Location: ​​​​​​​Homewood Campus
Department name: ​​​​​​​Student Disability Services
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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