Team Lead, Instructional Design and Faculty Support

Job Details

Job no: 510889
Work type: Staff Full Time
Location: UMass Amherst
Department: Online Education
Union: PSU
Categories: Technical, Program Administration/Management

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Team Lead, Instructional Design and Faculty Support, reports to the Senior Coordinator, Instructional Design and Faculty Support within the University Without Walls (UWW) Division of Online Education. This role functionally supervises and leads a team of Instructional Designers and Technical Support Specialists within the Instructional Design, Engagement and Support (I.D.E.A.S.) group in collaborative design, development and construction of online, hybrid and face-to-face courses utilizing multimodal course design as well as supports and leads other projects and initiatives. This role may support UMass’ multimodal strategic initiative by partnering with the Center for Teaching and Learning and the Libraries helping faculty redesign large University courses for student-centered learning.

Essential Functions

  • Utilize skills to design, develop, and support professional development activities to support faculty in adopting best practices in teaching.
  • Consult/collaborate regularly with University faculty to plan for and design courses (online, hybrid and face-to-face) including, but not limited to, finalizing course goals and learning objectives, course alignment and outline, and plans for the use of media and technology in the course utilizing a multimodal course design strategy.
  • Assist faculty with: the development of course materials for delivery via online, hybrid and face-to-face modalities; and conversion of face-to-face courses to hybrid and online formats utilizing multimodal course design strategies.
  • Collaborate with Instructional Designers, course builders and course design teams to provide instructional support to faculty.
  • Provide quality assurance for all developed courses to ensure quality standards in learning design, accessibility, and course consistency are met.
  • Mentor and train other instructional design staff members. Work to develop a welcoming, collaborative and productive environment across the I.D.E.A.S. team.
  • Work with Instructional Designers and course design teams on course design, strategic initiatives, project timelines and documentation.
  • Support design needs of new UWW programs, including those with unique pedagogical approaches.
  • Lead special projects associated with the advancement of instructional design, teaching, and learning (both credit and non-credit offerings).
  • Manage projects in: the assessment and improvement of current online, hybrid and face-to-face courses; and program development and innovative course design and delivery.
  • Collaborate, assist, develop and participate in professional development workshops, particularly with regard to course design and online teaching.
  • Other Functions

    Perform other duties as assigned.

    Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in educational technology, instructional design, teaching, information systems, information technology, technical communications, instructional technology, or related field, plus six years’ relevant experience project management, design and development of technology-based instructional content across a broad range of disciplines; integrating graphic, text and audio elements in multi-media learning materials.
  • Four years’ experience as an instructional designer within an institution of higher education.
  • Experience implementing instructional design practices and course improvements models.
  • Proven ability to lead and the capacity to contribute to the growth of a collaborative team.
  • Excellent interpersonal and organizational skills, outstanding verbal and written communication skills.
  • Demonstrated ability to:
  • assess priorities and manage competing deadlines both independently and as a member of a team;
  • define and manage her/his own work processes towards specific team objectives;
  • communicate technical concepts to a non-technical audience;
  • work independently or with multiple constituencies, manage time and multiple projects simultaneously, set and accomplish goals, meet deadlines.
  • Must:
  • be a fast learner and eager collaborator;
  • have a meticulous detail orientation;
  • possess a customer-service driven and team-oriented approach to work.
  • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in educational technology, instructional design, teaching, information systems, information technology, technical communications, instructional technology, or related field plus four years’ relevant experience.
  • Experience with:
  • multimedia technologies used for audio, video, screen capture and web conferencing;
  • online Learning Management Systems (LMS) used in higher education (Blackboard and Moodle strongly preferred);
  • public speaking, delivering faculty workshops, and giving professional presentations;
  • producing technical writing and creating technical support documentation.
  • Demonstrated ability to be both a team player and an independent worker.
  • Work Schedule

    Monday-Friday, 8:30 a.m.-5:00 p.m.

    Physical Demands/Working Conditions

    Typical office environment activity.

    Salary Information

    Associated to level 28

    PSU Salary Ranges

    Special Instructions to Applicants

    Please submit a cover letter, resume and names of three professional references. The search may remain open until the position is filled.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Nov 29 2021 Eastern Standard Time
    Applications close:


    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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