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Assistant Director of Guest Services #004635

Employer
Western Carolina University
Location
Cullowhee, NC

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Posting Number:

SHRA929P

Quick Link for Internal Postings:

https://jobs.wcu.edu/postings/17981

Classification Title:

Administrative Support Associate

Competency Level:

Journey

Working Title:

Assistant Director of Guest Services #004635

Department:

Campus Activities

Position Summary:

WCU, in response to the COVID-19 pandemic has adopted a “Get Vaccinated or Get Tested” policy effective September 15, 2021. This will require you demonstrate evidence of full vaccination upon hire or be subject to regular testing.

The primary location of this position is on the main Cullowhee, NC campus

Reserve rooms/space in the University Center’s operated facilities for students, faculty, staff and guests. Implement billing process for spaces and equipment used. Ensure that reservation information on the University Center’s website is updated and accurate. Provide weekly building schedule to other units within the University Center as needed. Meet with potential clients to review reservations, room layout options, and cost.

Knowledge, Skills, & Abilities Required for this Position:

Customer Service skills, ability to interact in a positive manner with external customers and internal staff, ability to communicate effectively (verbal and writing), and ability to work independently and computer skills.

Minimum Qualifications:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications:

Knowledge of 25Live

Anticipated Hiring Range:

$35,500 - $37,000

Position Type:

Permanent Full-Time

Number of Hours per Week:

40

Number of Months per Year:

12

Salary Band Range:

$23,332 - $46,186

Salary Grade:

For administrative purposes during the implementation of Career Banding this journey level posiiton is considered a Salary Grade 59.

Open Date:

11/19/2021

Close Date:

12/10/2021

Open Until Filled:

No

Special Instructions to Applicants:

Applicants must apply online.

A cover letter, resume, and list of references are required in order to complete the application.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

Applicants who wish to claim Veteran’s preference must upload a copy of their DD-214.

*Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Background/E-Verify:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

AA/EOE:

Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Organization

Western Carolina University banner

About Us

Western Carolina University offers a collaborative community of faculty and staff eager to partner together to support the success of our students and our institution. We attract employees who are inspired to work in higher education because of the difference we can make together in the lives of the more than 10,000 students who study at WCU. For a few other reasons WCU is a great place to work:

Do you like being involved in the local community? So do we. We have robust service learning and community outreach efforts that invite students, faculty and staff to serve our local community in an ever-growing number of ways.

Western Carolina University has been named the Top Adventure College in the Southeast and Mid-Atlantic. Our main campus in Cullowhee is situated 15 minutes from the Great Smoky Mountains National Park and the Blue Ridge Parkway. We have a biking and hiking trail on campus and many more in the area.

We attract students who are eager to excel. WCU has the oldest and largest Honors College in the UNC system and is consistently among the Top 5 institutions nationally for undergraduate research projects accepted to the National Conference on Undergraduate Research.

We are a cultural hub for the region. Our College of Fine and Performing Arts produces professional-quality theater under the direction of Broadway star Terrance Mann, and our music programs are recognized as some of the best in the state. Our Pride of the Mountains Marching Band has been invited to the Macy's parade and the Tournament of Roses Parade.

Our healthcare programs are some of the most competitive in the southeast and are housed in an incredible LEED-certified facility complete with some of the best technology in teaching along with community clinics for applied learning.

For more information, please visit our website at http://www.wcu.edu/

Awards

Western Carolina University (WCU) has been honored in multiple areas demonstrating our commitment to our students, faculty, staff and our community.  Our distinguished faculty includes national award-winning authors, nationally and internationally recognized experts, and winners of Emmy, O’Henry, and National Endowment for the Arts awards – to name a few.  WCU has been named a Top Green College by Princeton Review, is among the Top 5 for Undergraduate Research in the nation, and has been named by Kiplinger’s Personal Finance as a Best College Value.  Blue Ridge Outdoors magazine has named WCU the Number 1 Outdoor Adventure College for three years running.  The WCU Pride of the Mountains Marching Band is a Sudler Trophy recipient, having led the Macy’s Thanksgiving Day Parade and the Rose Bowl Parade.  WCU is ranked by U.S. News & World Report in the Top 12 Best Online Programs for the Military as well as #27 among institutions in the South for Best Colleges for Veterans.

Faculty and Staff are honored annually with a broad range of Teaching, Scholarship and service honors.  For more information, please visit our website at http://www.wcu.edu/

Benefits

Western Carolina University offers a wide array of high quality benefit plans from which to choose. These include comprehensive health and welfare insurance plans, a choice between two retirement programs, both of which provide a valuable retirement benefit, as well as optional retirement savings opportunities. Employees also benefit from a generous leave program. For more information please visit our benefits page at UNC Benefits

Diversity and Inclusion

Western Carolina University has a commitment to recruiting and retaining diverse employees who bring to our campus varied perspective and cultural understanding. Our Office of Equal Opportunity and Diversity Programs aspires to strengthen diversity as an integral component of excellence at WCU. Among public universities, our institution leads the region in student body diversity, and our diversity metrics are growing.

Mission and Vision

Our Mission (who we are):

To improve individual lives and enhance economic and community development in our region, state and nation through engaged learning opportunities in our academic programs, educational outreach, research and creative activities, and cultural activities. 

Our Core Values and Guiding Principles (what guides and inspires us):

Excellence in Scholarship, Teaching, and Learning

Collaboration with and Respect for our Communities

Free and Open Interchange of Ideas

Responsible Stewardship and Organizational Effectiveness

Organizational and Environmental Sustainability

Cultural Diversity and Equal Opportunity

Our Vision Statement (who we want to be):

To be a national model for student learning and engagement that embraces its responsibilities as a regionally engaged university.

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