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Outreach Advisor

Employer: University of Silicon Valley
Location: San Jose, CA

Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details

Position Type: Full Time

Education Level: 4 Year Degree

Summary

This is a blended role that conducts presentations (up to 15% of the time at the direction of the director) and advises qualified high school students and their families through the admissions process using established and personally-developed inquiries. The Outreach Advisor (OA) contacts students and parents in a timely manner to point out the benefits of attending USV and determine if they're in alignment with the students educational and career goals. The OA will help the student through the application and enrollment process. The OA is responsible for all phases of the student admissions process for enrollment at the University of Silicon Valley.

Duties and Responsibilities

Achieve goals in alignment with the operating targets

Contact all prospective high school leads in a timely manner as specified by department standards

Attempt initial contact in accordance with department standards

Conduct interviews with students and parents. Virtual interviews will be conducted using Zoom, Teams, or Google Mee

Advise prospective applicants on the admissions process, cost of attendance, the financial aid process, and available education, and student support services

Coordinate with the manager for follow-up on all prospective students before submitting applications.

Assess potential students for characteristics to matriculate through graduation

Maintain full knowledge of USVs curricula in order to explain all course offering

Have a good understanding of the industries and career opportunities for graduates of USV programs

Assist students in selecting the program that best fits the students needs and goals

Advise students on placement test requirements and arrange for additional qualifications, if necessary

Liaison with other departments to ensure seamless student enrollment

Ensure that all USV policies and procedures are followed for enrollment and registration

Maintain compliance with all regulatory policies

Maintain enrollment management records and complete all standard reports

Adhere to laws and regulations governing student recruitment activities

Book and conduct presentations in high school classrooms or college fairs (approximately 15% of the time)

Other duties and related projects as assigned

Qualifications

Education:

Bachelors degree in a related area or equivalent education and experience

Experience:

Two or more years of experience in higher education or admissions.

Skills:

Excellent organizational skills

Strong customer service skills

Ability to meet deadlines and juggle multiple priorities

Comfortable in a fast-paced environment

Outstanding written, verbal, and listening skills

Ability and willingness to discern and meet the needs of students

Ability to establish interpersonal rapport and relate to individuals from a wide range of backgrounds and cultures

Competent with Microsoft Office: Word, Excel, and PowerPoint

Strong computer skills with the ability to learn new programs

Ability to collect and analyze information

Ability to work with others in a collegial and productive manner

Ability to work a flexible schedule that includes some evenings and weekends

Working conditions

Work is conducted remotely during daily approved hours by the manager, which includes evenings and Saturdays. The majority of work is done remotely but will require up to one Saturday per month on campus.

Physical requirements

While performing the duties of this job, the employee is required to talk and hear. The employee must occasionally lift and/or move up to 5 pounds. The employee is required to sit for long periods of time; use hands and reach with hands and arms for activities such as keyboarding.

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