Responsibilities and Duties
Provides a professional and welcoming face to the public for the Counseling Center, handling multiple technical tasks while interacting with clients of the Counseling Center and the public. Serves as first point of contact with students, clients, campus partners (including faculty and staff), and community members (including parents of students, medical and mental health professionals, police, etc.) who are reaching out to the Counseling Center. Interacts with students in distress and expedites emergency protocols. Exercises discretion and judgment in the answering and/or routing of requests and communications. Maintains a high level of integrity and professional demeanor overall, including maintaining the confidentiality of medical and mental health records and decorum in public spaces of the Counseling Center. Receives, screens, and responds to telephone calls, visitors, and clients. Independently handles procedural and substantive matters and inquiries that do not require technical knowledge, or refers callers to others as appropriate. As such, possesses knowledge of the center's services, resources, policies, and processes for assisting students, campus partners, and community members. Exercises discretion and judgment regularly with respect how incoming requests to the center and its staff should be directed and handled. Sorts and distributes mail, scans identification cards and insurance cards. Helps maintain the appearance of the Counseling Center waiting area by refilling brochures, magazines, and other literature.
Qualifications and Skills
- High School Diploma or equivalent.
- Two years of experience providing administrative support.
- Well-organized, clear-thinking and efficient individual who is personable as well.
- Strong communication skills, good judgment and confidentiality are needed when interacting with highly stressed individuals.
- Ability to work independently and with diverse groups.
- Comfortable in fast-paced environment.
- Knowledgeable in computer software applications.
- Ability to successfully multi-task.
- Experience and/or knowledge of Titanium Scheduling program.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.Organization:
Student Affairs DivisionPrimary Location:
Main CampusJob Posting:
Nov 29, 2021