Member Services & Marketing Coordinator
- Employer
- University of Colorado - Denver and the Health Sciences Center
- Location
- Denver, CO
View more
- Administrative Jobs
- Institutional & Business Affairs, Communications & Marketing, Institutional Research & Planning
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
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Description
University of Colorado | CU Denver
Wellness & Recreation Services
Member Services & Marketing Coordinator
Position #742437 – Requisition #23887* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
The Member Services & Marketing Coordinator will report to the Assistant Director of Marketing & Communications. The Member Services & Marketing Coordinator will provide oversight in the areas of member services operations and departmental membership marketing practices. This includes membership recruitment, sales, service, staff supervision, member communication oversight, and managing the customer management software (Fusion). This position is responsible for aiding the Assistant Director of Marketing & Communications in oversight of day-to-day member communication, promotional efforts, and management of student employees. This position will also be responsible for supporting departmental assessment efforts, creating monthly and annual departmental usage and retention reports, facilitating member communication, and on-campus relationship building. This position will interact regularly with students, staff, faculty, vendors, and Wellness & Recreation members. Examples of Work PerformedMember Services:
The hiring range for this position has been established at $44,526 to $47,200. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.This position is not eligible for overtime compensation.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125
Qualifications
Minimum Qualifications:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu. The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Job Category: Business Services
Primary Location: Denver
Schedule: Full-time
Posting Date: Nov 24, 2021
Unposting Date: Ongoing
University of Colorado | CU Denver
Wellness & Recreation Services
Member Services & Marketing Coordinator
Position #742437 – Requisition #23887* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
- Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
The Member Services & Marketing Coordinator will report to the Assistant Director of Marketing & Communications. The Member Services & Marketing Coordinator will provide oversight in the areas of member services operations and departmental membership marketing practices. This includes membership recruitment, sales, service, staff supervision, member communication oversight, and managing the customer management software (Fusion). This position is responsible for aiding the Assistant Director of Marketing & Communications in oversight of day-to-day member communication, promotional efforts, and management of student employees. This position will also be responsible for supporting departmental assessment efforts, creating monthly and annual departmental usage and retention reports, facilitating member communication, and on-campus relationship building. This position will interact regularly with students, staff, faculty, vendors, and Wellness & Recreation members. Examples of Work PerformedMember Services:
- Recruit, train, supervise and evaluate the part-time student member services staff.
- Work with the Assistant Director in forecasting the annual program budget.
- Create strategies to retain and promote student, affiliate, and community memberships.
- Maintain member database.
- Responsible for researching, purchasing, inventory, and budgeting products for sale and check out at equipment desk.
- Assist with the coordination of facility tours and presentations regarding departmental programs and services.
- Manage and maintain credit card transactions, electronic funds transfer (EFT), payroll deduction and cash handling procedures in compliance with University Procurement.
- Assist in daily operation and oversight of Fusion, the department’s enterprise membership software system.
- Responsible for managing all services and sales including memberships, lockers, services, programs, guest fees, and retail sales.
- Assist with the management of e-communication efforts with current and prospective members including informative updates, responding to questions or concerns in the main department email, and providing individual membership updates.
- Promote collaboration by establishing relationships with CU Denver, Auraria Campus, and community leaders.
- Provide input for all customer service policies and participate in the development and implementation training conducted for customer service programs.
- Utilize data to make informed decisions involving membership strategy and marketing.
- Coordinate external membership marketing efforts.
- Create, organize, and facilitate the annual promotions plan for membership strategy.
- Participate in the collection and analysis of various department assessment data to support facility, program, and service reviews, including dissemination of results and assisting Wellness & Recreation Services team with understanding and appropriately using them.
- Attend meetings, events, trainings and serve on committees related to department, division or university mission and goals.
- Performs miscellaneous job-related duties as assigned.
The hiring range for this position has been established at $44,526 to $47,200. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.This position is not eligible for overtime compensation.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125
Qualifications
Minimum Qualifications:
- A bachelor’s degree in business, business administration, marketing, social sciences, healthcare administration, public administration, sports management, higher education, or a directly related field from an accredited institution. Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis, but not for the specific experience.
- 1 year of professional level experience working with member/guest services and/or in a marketing role.
- A Master’s degree in business, business administration, marketing, social sciences, healthcare administration, public administration, sports management, higher education, or a directly related field from an accredited institution
- Experience working in marketing
- Experience working in higher education
- Experience with sales
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Ability to make data-driven decisions.
- Demonstrated commitment and leadership ability to advance diversity and inclusion.
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu. The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Job Category: Business Services
Primary Location: Denver
Schedule: Full-time
Posting Date: Nov 24, 2021
Unposting Date: Ongoing
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