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Technical Services Supervisor - Information Technology Services

Employer
El Camino Community College
Location
Torrance, California
Salary
$8,907 per month.

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Administrative Jobs
Technology, Instructional Technology & Design
Employment Type
Full Time
Institution Type
Community College

Job Details

El Camino College

 

Technical Services Supervisor - Information Technology Services

Req: C2122-039

Division: Information Technology Services

Close Date: MONDAY JANUARY 3, 2022 at 3:00 p.m.

 

Complete job description and application available online at: https://elcamino.igreentree.com/css_classified

 

BASIC FUNCTION:

Under the general supervision of Information Technology Services management, this position is responsible for direct consultative support on information technology-based systems primarily in the areas of hardware resources, application software, multimedia, facilities design and network support. Plan, direct, and supervise the operations of the technology support center, Help Desk/Call Center, technical repair and operational support staff. The supervisor provides leadership in technology consulting, project management, resource management and delivery of services.

 

REPRESENTATIVE DUTIES:

Develop standard specifications for personal computer hardware and software to ensure system and procedural integrity and compatibility.

Develop long-range strategy and plan for the District's personal computer hardware and software, ensuring flexibility to respond to technology changes - maximizing savings on PC hardware acquisitions while minimizing financial and technological risks.

Provide consultative support and services to the user community to ensure problem resolution, system and data access, and optimal system performance.

Review requests for personal computer needs and ensure that acquisitions and replacements are congruent with District-wide personal computer strategy. Provide consulting support for the college's hardware and software needs and develop and implement customer service and support policies and procedures, as well as feedback mechanisms to ensure the highest quality support.

Oversee operations of the Help Desk for personal computer, telecommunications and central operations.

Develop and implement performance measures to ensure customer focused service orientation as well as provide information for systems planning. This includes appropriate tracking and reporting of customer requests and responses, as well as hardware and software performance and reliability.

Develop computer acquisition and replacement program that is compatible with the District's long range personal computer strategy and coordinate with the division's budget preparation process.

Direct the technicians and specialists responsible for personal computer installation, and repairs. Support and oversee the daily operations of the Technical Services area.

Direct the specialists, temporary personnel and student workers assigned to support computer labs and oversee the daily operation of designated computer lab facilities.

Research available products and systems and recommend alternatives to meet identified needs.

Participate in needs assessments and evaluate potential purchases for compatibility with existing systems.

Assist in the development of user documentation, guides, outlines, and technical publications.

 

JOB QUALIFICATIONS

Education and Experience:

Any combination of experience and education that is the equivalent to an Associate degree in a related field and four years of increasingly responsible experience in support center management, microcomputer installations and repairs and supporting computer laboratories;

 

Experience with implementation and administration of client server/configurations and with Local Area Network and Wide Area Network architecture and implementation, including associated activities is preferred. Supervisory or lead capacity experience is desirable.

 

Additional related work experience in lieu of education requirement:

 

Four (4) years related work experience PLUS an additional two (2) years for every one year of related college education requirement noted above.

 

Example: No related college degree = Four (4) years related work experience PLUS another four (4) years in lieu of the 2-year degree requirement.

 

OTHER QUALIFICATIONS

Knowledge/Areas of Expertise:

Information technology hardware, software, and related systems in an enterprise environment.

Educational technology, multimedia environments and delivery systems.

Help Desk/Call Center operations and administration.

System utilities, features, installation, maintenance procedures and diagnostic techniques.

Facilities design and electrical systems integration.

Concepts, practices and procedures of supervision and leadership.

Data communications processes and network design.

Database management.

Network security configuration, tools and hardware.

 

Abilities/Skills:

Demonstrate interpersonal and communication skills in working with users to interpret and provide appropriate solutions.

Establish departmental priorities, policies and procedures.

Maintain materials, budgets, inventory and technical references.

Develop and maintain cooperative working relationships with others.

Develop plans and budget for support services responsibilities.

Plan, organize and direct the work of others.

Communicate effectively, orally and in writing to assimilate and understand information in a manner consistent with the essential job functions.

Make sound decisions in a manner consistent with the essential job functions.

Lift and carry up to 25 pounds.

 

LICENSES AND OTHER REQUIREMENTS:

Valid California Driver's License

 

WORKING CONDITIONS:

May be required to drive to offsite locations.

Extensive computer work.

Use hands, wrists and fingers to operate various office machines.

Interact with a variety of individuals.

Move from one work area to another.

 

SALARY RANGE: (Step A) $8,907 per month.

Employees contribute 6% - 7% of their earnings toward the Public Employees Retirement System (PERS).

 

CONDITIONS OF EMPLOYMENT:

This position is designated as a full-time, twelve-month classified. Excellent fringe benefits include eight 32-hour workweeks during the summer. Working hours will be Monday through Friday 8:00 a.m. until 5:00 p.m.

 

 

Employment is subject to verification of all information provided on the employment application. Candidates selected for employment must agree to be fingerprinted,submit proof of COVID Vaccination and tuberculosis examination as required. submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.

 

TO APPLY:

Applicants must submit the following documents by the closing date:

1) Online application: https://elcamino.igreentree.com/css_classified

2) Cover Letter in word format describing how applicant meets the qualifications.

3) Resume including educational background, professional experience, and related personal development and accomplishments.

4) Pertinent transcripts (only in pdf format) as stated in the job qualifications if applicant holds one. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Multiple page transcripts must be loaded as ONE pdf document.

 

Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf

 

Applicants with disabilities requiring special accommodations must contact the ADA Compliance Officer at least five (5) working days prior to the final filing date:

ADA Job Applicant Accommodation Request (maxient.com)

 

Please Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online.

 

Due to the large volume of calls received on closing dates, we highly recommend that you do not wait until the last day to apply so that we may assist you with questions or technical matters that may arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more. Positions close promptly at 3:00 p.m.

 

If you need assistance you may call 310-660-3593 Ext. 3807 between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday or by email: hr@elcamino.edu.

 

CLOSING DATE: MONDAY JANUARY 3, 2022 at 3:00 p.m.

 

* Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, El Camino College has published Annual Security Reports and all required statistical data, which can be found on the Police Department webpage at www.elcamino.edu/about/depts/police/cleryact/index.aspx. These publications include Clery crime statistics for the previous three years relevant to El Camino College classes and activities, in addition to institutional policies concerning campus safety and security. The information is also available in printed form in the lobby of the Police Department and in select locations on campus. Upon request, the Campus Police Department can provide or mail out copies of this publication. Contact them at 310-660-3100.

 

El Camino College is an Equal Opportunity Employer

The El Camino Community College District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law.

 

Organization

Welcome to El Camino College

You don't have to be an ECC student to enjoy our beautiful campus. Visit us online through our website, or on campus any time -- we are YOUR community college.

Founded in 1947, El Camino College is situated on a beautiful and spacious 126-acre campus near Torrance, California. The college enrolls more than 25,000 students each semester and boasts a curriculum of over 850 highly regarded academic and career programs taught by exceptional faculty.

Where are we located?

El Camino College is easily accessible from the 405 and 91 freeways, at the corner of Manhattan Beach and Crenshaw boulevards near Torrance. A daylong parking permit costs $3 – you may purchase a parking permit from one of the dispensers available in various lots. Please do not park in staff-marked parking stalls. Click here for the Campus Map.

El Camino College – A South Bay Tradition

Since the opening of El Camino College over 70 years ago, we have been dedicated to serve our community's educational and cultural needs. El Camino College is well-known for our academic excellence, our consistently high transfer rate to four-year colleges and universities, and our exceptional career training programs.

El Camino College offers many outstanding features, including:

  • Transfer agreements with many four-year universities
  • Flexible scheduling
  • Ranked among the largest single-campus, two-year colleges in the nation
  • Excellent career training programs
  • Outstanding community education programs
  • Only $46 per unit for California residents

 

President's Message

Our mission at El Camino College is to make a positive difference in people's lives. We provide excellent comprehensive educational programs and services that promote student learning and success in collaboration with our diverse communities. We are dedicated to achieving our mission and ensuring that everyone who wishes to pursue higher education and earn a degree or certificate is able to accomplish that goal at El Camino College.

The college will implement several innovative programs in the coming year, all designed to increase access to a college education and ensure students are successful once they arrive here. In our pursuit for equity and achievement we are constantly working to ensure that all students have what they need to succeed – in the classroom, in the tutoring lab, in the library, in the concert hall or on the playing field. Students have access to facilities that support teaching and learning, backed by the technology necessary to support their success.

We are also proud to be a strong and trusted partner in the South Bay, working with community leaders to align our programs with the workforce needs of the future. We share a common interest in the economic vitality of the South Bay, and we are a proactive provider of education and training that support this region.

Watch for future innovations such as expanded evening/weekend classes for working adults, new educational technology initiatives and additional college/career pathways with area high schools.

Dena P. Maloney, Ed.D.
Superintendent/President

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