Assistant Director II - Assistant Director of Student Account ServicesFLSA status:
This position is a pay grade 18. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf Occupational Category:
Student Account ServicesOpen Date:
11/24/2021Open Until Filled:
YesEducational and Experience Requirement:
Bachelor’s degree with a major in one of the following: Business, Finance, Higher Education, Computer Science, Management or related field from an accredited institution. Four years of experience in related field. Additional education may be considered in lieu of experience.Nature & Purpose of Position:
Assists the Director and Associate Director with various initiatives and objectives. Performs complex managerial work providing direction and guidance in operations and planning within the department. Primary Responsibilities:
Provides problem analysis and comprehensive assistance to users of the University’s Identification Card System and incorporated third party software and applications. Analyzes user requirements, procedures, and problems to automate processing or to improve existing systems. Provides guidance and training to immediate staff. Assists the Director and Associate Director in Student Account Services operations. Participates in strategic planning. Serves as a departmental representative in meetings. Manages the extended services provided by the Bearkat OneCard program. Serves as the Information Technology (IT) liaison for Bearkat OneCard Services. Provides oversight to all IT operations and services provided and extended services to include Event Tracking Program, CBORD and its external applications, and special operations projects such as the departmental website. Provides technical assistance and support for applications and hardware problems and for information sharing with external entities in a customer service environment. Assists with planning for the effective use of management information systems. Assists in determining the operational, technical, and support requirements for the location, installation, operation, and maintenance of systems. Performs other related duties as assigned.Other Specifications:
Knowledge of local, state, and federal laws. Ability to manage business functions. Communicates with other University departments, personnel, and other agencies. This position may be designated as a Campus Security Authority (CSA). Full Time Part Time:
Up to 40% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.
Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.