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SENIOR BUSINESS SYSTEMS ANALYST, DUKE ALUMNI ENGAGEMENT & DEVELOPMENT

Employer
Duke University
Location
Operations Engagement

Job Details

Occupational Summary

The Senior Business Systems Analyst is a senior member of an established Analytics team in Business Intelligence in Duke Alumni Engagement and Development. We’re a team that is excited about data and use it to drive strategy. We build a measurable prospect pool, prepare leadership, and provide informative tools that increase transparency, activate coordination, and respond to emergent needs. Our crucial work on an innovative and collaborative team helps raise more money for Duke and activate the global network of alumni, parents, and friends. We use data to accomplish this.

The incumbent is responsible for collaborating with colleagues across Duke to provide timely and accurate business intelligence and process change that lead to greater effectiveness and efficiency. Business Intelligence works with almost 50 years of biographical and transactional level data in an extremely complex data environment (700,000+ households, millions of transactions). The Senior Business Systems Analyst creates processes, reports, analysis, and tools that allow fundraisers, engagement officers, communicators, managers, and leaders to have a thorough understanding of the impact of their work. BI nurtures partnerships and translates data into actionable business intelligence, thoughtfully using data to achieve ambitious fundraising and engagement goals.

Work PerformedStrategy and Analysis 50%
  • Convert data into actionable business intelligence through a deeply developed understanding of the functional needs of users and program requirements of leaders. Maps business needs to functional system requirements and partners across alumni engagement and development to determine appropriate reports and systemization that improve business process.
  • Lead team efforts for analytical reviews, process improvement, and systems generation. Recommend improvements that are thoroughly supported and researched and demonstrate an understanding of advancement and engagement work, systems, and practices. Act as a key advocate for the transformational power of applying business insights to change process.
  • Develop strategies and programs to grow the size and value of the managed prospect pool university-wide through the aggressive collection, maintenance, and analysis of information including developing predictive models and the use of APIs or other data collection techniques.
  • Work closely with the Director of PRMA to increase the scope and utility of data intelligence services offered to the DAED community including devising strategies to drive adoption of existing tools. Think strategically and listen actively while building consensus and advocating effectively in a complex decentralized organization.
  • Working collaboratively with the Associate Vice President for Campaigns, help Duke prepare for an ambitious fundraising campaign including forecasting, modeling, data integration, and planning for consistent community reporting.
  • Engage the community with data, ask questions, tell stories, and find the right sized data solution that answers the end-users programmatic questions in a timely and scalable solution. Working with leaders across advancement, create, monitor, and execute implementation plans that support recommended change.
  • Collaborate across the organization to identify or anticipate opportunities and implement solutions that create development-wide reporting resources and solutions. Evaluate emergent trends in the broader analytics field for alumni engagement and development application.
  • Create materials related to the work of Business Intelligence in an accessible and memorable format for all levels of professional, technical, and administrative staff primarily using interactive web based visualization tools such as Tableau, java, python, R, or other software packages focused on data visualization and analytical storytelling.
  • Oversee ongoing development and operations of a business intelligence architecture that enables fact-based decision making and ad hoc analysis and insight generation including highly accurate, replicable data reporting tools.
  • Identify and recommend opportunities to improve and consolidate reporting with an eye to efficiency and program outcomes. Determine the right data, the right question, the right tool, and the appropriate audience for work deliverable.

Reporting and visualization 50%
  • Lead the ongoing development of the Tableau dashboard system including updates to existing dashboard suites, creation of new dashboard suites, training and usage within the community, and opportunities for analytics to help drive fundraising and engagement success. Create, edit, and format data visualizations for a wide-range of users at all levels of the organization.
  • Identify opportunities to develop or enhance SAS reporting tools for fundraisers, managers, and leaders within all areas of development. Advocate for successful implementation and utilization of new and existing tools.
  • Identify and implement best practices for distributing information to a complex decentralized network of interested parties.
  • Conduct complex modeling projects within Analytics in R, SAS, or other statistical packages; provide strategic leadership in identifying community needs, appropriate measures, and implementation plans that increase fundraising success and identify opportunities for improvement. Listen, translate, and act on recommendations from leadership.
  • Cultivate relationships with peer schools to identify best in industry practices that can be applied to or enhance the fundraising progress or culture of Duke.
  • Participate in cross-departmental projects to improve understanding and strategic use of business intelligence tools and data. Optimize existing systems for efficiency and end-user experience.
  • Develop and implement staff training regarding new Analytics tools or initiatives broadly. Collaborate across Business Intelligence to create best practices for the comprehensive monitoring and tracking of managed and engaged prospects through the solicitation cycle.
Other
  • Work in a collaborative team environment, sharing knowledge and newly identified sources with team and leading or participating in team projects.
  • Other related duties incidental to the work described herein.

Desired Experience/Abilities
  • A minimum of five years of experience gathering, analyzing, querying, and evaluating complex relational datasets or enterprise data management systems with a preference to institutions of higher education and development and alumni engagement.
  • Excellent written and oral communication skills with the ability to synthesize and accurately present relevant information.
  • Exceptional skills in translating complex data analytics to diverse audiences.
  • A minimum of five years of experience developing creative data outputs including dashboards and highly visual end-user reports in Tableau, SAS, R, or python.
  • Demonstrated track record of strategic and creative approaches to analytics (process mapping, and evaluation) with collaboration with constituent facing roles, system administrators, and senior level management.
  • Advanced skills and proficiency with standard analytic tools including Tableau, SAS, SQL, python, or R.
  • Prior experience with university constituent database systems preferred.
  • Ability to apply independent judgment and initiative required. Must be able to share success and integrate ideas.
  • Strong commitment to maintaining the integrity and confidentiality of data.

Behavioral Competencies

Self-Management

Curiosity and Information Seeking

Goal and Task Management

Promotes Innovation and Creativity

Organizational Awareness

Ability to Influence

Collaborating with Others

Leadership

Minimum Qualifications

Education

Work requires a Bachelors Degree.

Experience

Work requires 5 years of experience in performing a full range of tasks associated with business systems. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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