Tech Support Analyst-Journey
- Employer
- East Carolina University
- Location
- Greenville, NC
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Tech Support Analyst-Journey
Position Number:961085
Vacancy Open to:All Candidates
Time-Limited:No
Department Homepage:https://itcs.ecu.edu/
Advertising Department:ITCS CLIENT ENGAGEMENT AND SUPPORT
Division:Administration & Finance
Classification Title:12249 Tech Support Analyst
Competency Level:2 - Journey
Working Title:Tech Support Analyst - Journey
Number of Vacancies:1
Full Time Equivalent (FTE):1.00
Full Time or Part Time:Full Time
Recruitment Range:$32,473 - $77,244
Anticipated Hiring Range:$50,557 - $65,084
Salary Grade Equivalency:IT03
Work Schedule:M-F
Work Hours:8-5
Position Location (City):Greenville
Job Category:Staff - Information Technology
Organizational Unit Overview:Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.
The Refresh/labs support team provides service and support for the various computer refresh projects at East Carolina University while assisting the computer labs team to support student computing resources.
This position works closely with a team of student workers to train them on imaging PCs and Macintosh computers to university standards, facilitates replacement of the new machine and pickup of the old machine for repurpose to campus. Computer refresh areas include, but is not limited to, faculty, staff, computer labs, clinics, proctoring centers, and other areas where the current machine(s) warranty has expired and needs to be replaced with a current model.
Other duties include inventory of new systems and accessories, inventory of previously used systems, assisting the computer labs team with hardware and software configuration of PCs and Macintosh systems, while using enterprise tools to configure and manage these systems. Additional responsibilities may be assigned to keep up with university needs.
Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.
Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Advanced level requires an additional two years of experience.
License or Certification required by statute or regulation:None
Preferred Experience, Skills, Training/Education:The desired candidate should be familiar with Windows and macOS imaging, hardware, software, and network troubleshooting, desktop automation via scripting and enterprise level printing support. The ideal candidate will be able to learn new tools as technology changes, is adaptable to changes in technology and possesses a tier 2 (intermediate) troubleshooting skill set. The ability to work independently, handle multiple tasks in an efficient manner and be able to prioritize work assignments with minimal supervision is also desired. IT certifications are highly preferred.
License or Certification required by the Department:None
Special Instructions to Applicant:- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
11/22/2021
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :12/22/2021
Open Until Filled:No
Quick Link for Direct Access to Posting:https://ecu.peopleadmin.com/postings/46864
Alternate option:If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE:East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information:If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
Organization
ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.
Scholarship. Discovery. Service. Leadership.
Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm
To be a national model for student success, public service and regional transformation, East Carolina University:
- Uses innovative learning strategies and delivery methods to maximize access;
- Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
- Develops tomorrow's leaders to serve and inspire positive change;
- Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
- Transforms health care, promotes wellness, and reduces health disparities; and
- Improves quality of life through cultural enrichment, academics, the arts, and athletics.
http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm
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