Office Administrative Associate B

SCL00280

The Office Administrative Associate is responsible for the general administrative support of the College’s Learning Lab department. This position serves as the primary point of contact for students and visitors of the Learning Lab. This position demonstrates excellent customer service in responding to general questions and inquiries related to Learning Lab services and collaborates with a variety of campus offices.

• Provides administrative support to the Department Head (DH) of the Learning Lab and serves as the primary point of contact for students and visitors of the Learning Lab.

• Demonstrates excellent customer service in responding to general questions and inquiries related to Learning Lab services.

• Works collaboratively with other areas providing support services within the Library and Learning Commons and at the College.

• Distributes hiring packets to prospective peer tutors, getting appropriate approvals from the DH, and submits the appropriate forms to Human Resources.

• Assists the Department Head in the training and scheduling of student workers and peer tutors.

• Under the supervision of the Department Head, manages the schedules for all student receptionists, peer tutors, and faculty (FT and PT) work assignments throughout the semesters and summer sessions.

• Performs general office procedures and processing of weekly attendance for the PT faculty, peer tutors, and student workers.

• Contacts students, notifying them of any possible changes to their tutoring appointments.

• Responds promptly and professionally to telephone messages and emails from students and faculty.

• Utilize various electronic record keeping and database platforms employed at the College; Argos, Starfish, WCONLINE, and Banner. Performing tasks including data entry and processing, as well as reporting on data.

• Assists with the planning and coordination of the departmental training sessions and meetings.

• Extracts data and prepare reports utilizing Word and Excel.

• Assists with the scheduling of classrooms.

• Maintains the proper supplies required for the various daily operations in the LLAB and SACC, copier, and lockers are kept in order.

• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

• Other duties as assigned.

• High School Diploma or its equivalent (GED) required.

• Six (6) years of clerical and administrative experience in a fast-paced, professional and customer-oriented environment required.

• Demonstrated excellence in customer service and professionalism with internal and external stakeholders (e.g. students, faculty and staff) in person and via telephone and internet required.

• Excellent interpersonal, written and oral communication skills required.

• Ability to extract and prepare data for reporting required.

• Strong critical thinking and problem-solving abilities required.

• Detail-oriented and strong attention to detail required.

• Demonstrated ability to perform multiple tasks with changing priorities required.

• Strong organizational and time management skills required.

• Demonstrated proficiency with Microsoft Word, Excel, and Outlook required.

• Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of college faculty, staff and students of varying social economic, cultural, ideological and ethnic backgrounds required.

• Previous clerical and administrative experience in higher education is preferred.

• Previous experience with Banner preferred.

Main Campus

Effective October 15, 2021, all College employees must (a) be fully vaccinated, or (b) have submitted proof of their first shot of a COVID-19 Vaccine and submit to regular testing until they are fully vaccinated, or © obtain an approved exemption from the College and submit to regular COVID testing as an accommodation.
Required testing for this position:

Office Grammar & Spelling
MS Word
MS Excel

* Interested persons should complete an online application. * Cover letter of interest and resume REQUIRED. * Names and contact information of 3 professional references OPTIONAL. Review of applications will commence on September 15, 2021 and will continue until the position is filled. Applicants must be legally eligible to work in the U.S. Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.

5

$17.48 - $20.60

08/23/2021

Classified

Full-Time