Systems Administrator (Operating Systems Analyst - Career) - Academic Technology

Job no: 507358
Work type: Staff
Location: San Francisco
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Information Systems & Technology

Working Title

Systems Administrator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing [email protected]

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Academic Technology

Appointment Type

Probationary

Time Base

Full Time (1.0)

Work Schedule

Monday through Friday; 9:00am to 6:00pm

Anticipated Hiring Range

$6,800 - $7,417.00 per month ($81,600.00 - $89,000.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the direction of the Assistant Vice President of Academic Technology and day-to-day supervision of the System Administration Lead, the Systems Administrator and IT Specialist position serves as a hands-on analyst performing server administration, systems hardware maintenance, data center operations, virtualization, and support for enabling technologies. The position maintains maximum system availability, performance, security, and efficient operations of enterprise academic systems, applications, and systems infrastructure. It works within a collaborative team-based environment to provision, install, configure, maintain, monitor, upgrade, and tune operating systems, applications, and related storage, network, security, and VMWare infrastructure.

Position Information

Systems Administration

Responsible for modification, provisioning, maintenance, and installation of server operating systems, middleware, and related enabling software and systems

Administration of Linux and Windows servers within a virtualized environment and the associated application stack (i.e. Apache, PHP, database)

Applies technical and non-technical judgment to solve a wide range of issues and develop practical and thorough solutions

Configures, maintains, and supports campus servers and the Academic Technology services and applications that run on them

Supports VMware environments, infrastructure, and related services

Installs and updates required server applications

Monitors systems performance, uptime, and access, analyzing data to inform remedies to issues or affect performance changes

Supports enabling systems services such as data backup, security assessments, and storage

Coordinate data center operations

Conduct security scans, analyze, and remediate systems; monitor systems status to schedule patches and updates as appropriate to ensure systems security and integrity

Service Intake, Consultation, and Outreach

Process and respond to requests for systems related services and consultations

Engage and follow-up with faculty to manage requests and implementations across their life cycle

Conduct consultations with faculty and others related to requests, initiatives, or projects

Coordinate outreach to users regarding maintenance, security, or ongoing tasks

Create user-based support materials for key services or procedures

Management of Projects and Initiatives

As assigned related to unit or campus-level needs

Documentation of internal procedures

Other duties as assigned

Minimum Qualifications

• To enter this classification, a basic foundation of knowledge and skills in operating systems programs,
maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained
through a bachelor’s degree, preferably in computer science, mathematics, or a related technical field, or
equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems
Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and
systems-level programming.

• The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills

• Knowledge of operating systems and storage platforms, including ability to perform capacity planning
• Knowledge of internal operating system technology, computer operations and hardware, and network communications
• Ability to perform preventative and remedial maintenance to operating system(s)
• Foundational understanding of network architectures and protocols
• Ability to execute data recovery and disaster recovery plans
• Ability to establish data security standards and procedures
• Ability to maintain database systems and software
• Ability to use monitoring software, interpret results, and perform corrective measures
• Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications
• Ability to establish and document operations procedures

Preferred Qualifications

Technical skills and expertise:
• Knowledge of server operating systems (including Linux, Windows Server)
• Knowledge of LAMP (Linux/Apache/MySQL/PHP) stack systems and its configuration
• Knowledge and production experience with the VMware vSphere Enterprise or equivalent hypervisor
• Familiarity with Virtual Desktop technologies or experience with Azure Virtual Labs, Citrix XenDesktop, or related technologies
• Familiar with Microsoft Windows Server models of delegation of administration and role-based access control
• Working knowledge of AD, in a tenant capacity within the organization.
• Supporting developers and their development environments
• Experience creating and modifying scripts to configure and automate tasks
• Understanding of network concepts (subnets, vlans, host based firewalls)
• Working knowledge of security concepts (patching, hardening, best practices)
• Knowledge of data backup and restore procedures

Soft Skills:
• Demonstrated ability to analyze, resolve, and communicate complex technical or systems-related issues
• Create useful documentation of operational procedures and SLAs
• Familiarity or experience in higher education or with Academic Technology systems

Required/License/Certification

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Environmental/Physical/Special

• Open office environment, classroom spaces, and on-campus facilities will be the venues for this position
• Ability to respond to emergency situations involving critical system outages or issues on some evenings, weekends, or holidays
• May require some off-campus travel, in particular to satellite campuses
• Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired at the work place

Physical Requirements
• Requires carrying or lifting equipment in data centers, server rooms, or related facilities
• Requires mobility to install, remove or relocate equipment in data center racks, shelving or in areas of limited space
• Position requires physical labor, with moderate lifting (15-44 pounds) and reaching above the shoulders
• Must work in some areas which are not ADA compliant and which have faulty or inoperative environmental control systems

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

CSUEU Position

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: April 06, 2022 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled