DISTRIBUTED LEARNING SUPPORT SPECIALIST - FUQUA SCHOOL OF BUSINESS
- Employer
- Duke University
- Location
- DLS-Distance Learning Support
View more
- Administrative Jobs
- Academic Affairs, International Programs, Institutional & Business Affairs, Business & Financial Management, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Department: IT – Distributed Learning Support (DLS)
Job Title: Distributed Learning Support Specialist
Occupational Summary:
The Distributed Learning Support (DLS) Specialist (Analyst, IT, level C) is responsible for assessing needs, developing processes, and supporting advanced IT services for the faculty, students, staff, and guests of Fuqua’s Executive MBA (EMBA) and Master of Science in Quantitative Management (MSQM) Online programs. The landscape of services and support is constantly evolving. An important responsibility of the position is to stay abreast of ongoing changes in the educational technology landscape in order to help drive technological innovation within our programs.
Delivery of this service requires an understanding of the dynamics of the various programs and operations within the Fuqua School of Business and Duke University.
A strong foundation of good communication skills including the ability to assist users in a variety of circumstances is a must for success in this position. The DLS Specialist reports to the Manager for Distributed Learning Support.
Work Performed:
Learning Platform
Support all users, faculty, students and staff in use and creation of the learning platform technology. Work with Fuqua developers towards continuous improvement of our learning environment.
Computing Help
Support all users and their needs for computing. This includes various OS and devices as used by the community. Support the “managed laptop” pool of users who purchase laptops from us for program use. (Windows, Mac OS, Browsers, Excel Add-Ons, Security, Networking, PC, Mac, iPad, iPhone, Android.) Foster professional relationship with students in order to provide personalized support. Actively provide preventative technical support and provide knowledge to students to enhance their MBA experience and knowledge.
Communication Technologies
Support users in use of communications technologies. (Email, phone, text, AV capture and distribution and various applications used in the EMBA and Online environments.)
International Travel
Be capable of doing the international travel associated with our EMBA programs. Skills include travel document proficiency and ability to work with Duke/Fuqua travel policy and processes. Provide computing and AV support at residency locations.
Work as part of the Fuqua team supporting these residencies.
Coordination with other IT operations
Develop understanding of the various IT operations at Fuqua and Duke. Contribute and participate in the overall development and support of IT excellence at our school.
Weekend Support
Onsite support classes during the weekend. This includes supporting faculty and students during their classes. Responsible for updating the learning platform as a result of the class activities during the weekend.
Online Programs Support
Support students all over the world in software installation, troubleshooting. Building relationship with students. Provide guidance to online sessions to both students and faculty. Maintaining program and academic resources. Quick response of any type of technical assistant request is required.
Perform the other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by the individuals assigned to this classification.
Required Qualifications:
Education/Training:
4-year college degree is required.
Experience:
Generally requires 2 years' experience, preferably within an academic environment, or organization working on information technologies in education. Exceptional interpersonal, organizational and communication skills required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Organization
History
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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