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Communications Officer 1 (31661)

Employer
University of Central Oklahoma
Location
Main Campus - Edmond, OK, 73034

Job Details

Job Details

Level: Entry

Job Location: Main Campus - Edmond, OK

Remote Type: N/A

Position Type: Staff

Education Level: Undisclosed

Salary Range: $14.14 - $14.14 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Undisclosed

Description Position Title: Communications Officer-PSFTY - 999110

Position Overview:

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, receive and dispatch incoming calls for the SafeWalk program, requests for services such as motorists assists, motorist unlocks, faculty and staff office unlocks, information and after hours calls for all departments within the campus. Question callers to determine their locations, and the nature of their problems to determine type of response needed. Dispatch units in accordance with established procedures. Record details of calls, dispatches, and messages. Issue and monitor access to on-campus sidewalk system for vendors, visitors, and UCO faculty/staff needing access to the interior of campus. Enter, update, and retrieve information from telecommunications networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Use the Oklahoma Law Enforcement Telecommunications System to respond to messages from other law enforcement agencies (both state and national) regarding stolen items, missing persons, and active warrants. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and phone directories. This position is for 40 hours per week. The selected candidate will be assigned to one of three shifts. Shifts are 7am – 3pm; 3pm – 11pm; and 11pm – 7am.


Department Specific Essential Job Functions:

This position is deemed mission essential. In case of inclement weather or other emergency situations, the incumbent is expected to report to work as directed. Performs effectively and efficiently with minimal, and at certain times, no supervision. Respond to walk-in visitors seeking directions, inquiring about parking violation citations, and seeking general University information. Receipts and maintain highly accurate Master Records of keys issued to University employees. Responsible for check-in of all keys as employees terminate their employment. Responsible for proper assignment of keys and the prompt, efficient, and highly accurate processing of official New Key Request forms. Receives emergency and non-emergency telephone calls obtaining all essential information, ascertaining nature of business and directing to appropriate authority for dispositions. Shall have minimal errors when dealing with request for emergency public safety services. Shall have minimal errors in the monitoring and reporting of Simplex fire alarm and panic alarms for campus E&G and Auxiliary buildings, and 22nd Century Intrusion alarm system, making note of all system malfunctions or inappropriate activation or inactivation. Contacting the University Fire Marshal and Risk Management in case of emergencies. Will use the University's fire panel system to send prerecorded messages and/or voice instructions to other buildings on the campus in a calm and professional manner. Shall have access to the University's Central Alert system to send emergency messages to the University community. Shall monitor the University's video surveillance camera system and help police staff in searching the system for footage of possible interest. Shall monitor weather, in conjunction with Director of Emergency Management and other police staff Emergency Management during times of severe weather and communicate pertinent information. Shall effectively and efficiently operate a police radio in establishing and maintaining radio contact with mobile public safety units. Shall frequently recommend to responding public safety providers highly accurate information regarding nature of emergency, providing best possible route to follow in arriving at scene of emergency. Shall at all times maintain excellent and cooperative business relationship with all area public safety providers. Shall effectively and efficiently; communicate by police radio and telephone with area police and fire units; monitor all radio communications on three different frequencies and a facilities management phone/radio; coordinate the delivery of emergency services; and monitor emergency telephone and radio traffic from various local response agencies and relaying appropriate information to UCO police officers. Shall operate, monitor, and maintain digital recording equipment used to record police radio broadcasts and telephone conversations. Shall operate university computer mainframe terminal to retrieve and/or document information related to university clients, and the university Rave Guardian/Smart 911 module. Frequently uses Personal Computer equipment and Oklahoma Law Enforcement Telecommunications System (OLETS) equipment. Moderately proficient use of Microsoft Word. Occasionally uses a laptop, calculator, copy and fax machine. Performs other related duties as assigned.

Qualifications Qualifications/Experience Required:

Performs administrative or manual tasks. Requires general education or vocational training and 3+ years relevant experience in chosen field or equivalent combination of education and experience.

Qualifications/Experience Preferred:

Shall not have been convicted of a serious misdemeanor crime. Shall not have been convicted of a felony crime. Shall possess a valid Oklahoma Driver License. Must effectively speak the English language. OLETS certification. Thirty (30) college credits.

Knowledge/Skills/Abilities:
With minimal, and frequently no supervision: Independently makes sound and effective decisions leading to correct, valid, and appropriate courses of action. Must within six months, successfully complete a State of Oklahoma's Telecommunications Certification course involving initial intermediate level training, re-certify every two years by computer, must be fingerprinted within 30 days of employment and every 5 years thereafter. Attend weather monitoring software training within one year of employment. Expresses ideas clearly and concisely, both orally and in writing. Speaks calmly while under stress. Keeps highly accurate records and files. Operates at a high level of efficiency public safety communication devices, i.e. police radio, recording, and telecommunications equipment (teletype). Deals efficiently with highly stressful conditions during emergencies, to include life threatening situations. Demonstrates good human relations skills which permit the establishment and maintenance of effective working relationships with general public, other individuals, groups, and public agencies. Follows complex spoken and/or written instructions. Comply with complex password requirements and maintain password confidentiality. Demonstrates sound judgment in complex situations.


Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Organization

The University of Central Oklahoma prepares future leaders in an opportunity-rich environment, ideally located in the Oklahoma City metropolitan area. Central offers an innovative learning community to its more than 17,000 students, where teaching comes first, a commitment seeded in the university's roots as a teaching college. Students at Central develop personal relationships with more than 450 full-time faculty, 450 adjunct faculty and over 850 staff, like 2008 U.S. Professor of the Year, Dr. Wei Chen, who are committed to transforming lives.

With 117 undergraduate majors and 59 graduate programs, Central is a smart investment for students dedicated to their future success. Notable academic programs include Forensic Science, Music Theatre, Mass Communications, Accounting, the region's only accredited Professional Golf Management program, Jazz Studies and the Academy of Contemporary Music at UCO, located in downtown Oklahoma City's Bricktown district.

Central's appealing 210-acre campus is on track to become a certified botanical garden, offering both a pleasing learning and living environment and a source of pride for students, employees and alumni. In fact, Central is ranked among the top universities nationally in residence life and as one of the top universities to work for by the "Chronicle of Higher Education." Central is also an official U.S. Olympic and Paralympic Training Site, and hosted the 2010 World Sitting Volleyball Championships on campus.   Founded in 1890, Central is the state's first public institution of higher learning, and continues to cultivate creativity and innovation in every corner of campus, bringing to life its core values of Character, Community and Civility each day.

Check out the - UCO Virtual Tour!

MISSION

The University of Central Oklahoma (UCO) exists to help students learn by providing transformative education experiences to students so that they may become productive, creative, ethical and engaged citizens and leaders serving our global community. UCO contributes to the intellectual, cultural, economic and social advancement of the communities and individuals it serves.

VISION

UCO will become one of the Top 10 metropolitan universities of our kind in the United States by providing a transformative education as well as development experiences that help learners achieve their highest level of leadership potential.

CALL TO ACTION

The University of Central Oklahoma transforms each student by focusing our resources on the Central Six tenets of transformative learning. 

All students will be transformed with:

  • Discipline Knowledge
  • Leadership
  • Research, Scholarly and Creative Activities
  • Service Learning and Civic Engagement
  • Global and Cultural Competencies
  • Health and Wellness

Transformative learning is a holistic process that places students at the center of their own active and reflective learning experience.

About Edmond/Oklahoma City Metro

The University of Central Oklahoma is located in Edmond, a part of the growing, thriving Oklahoma City metropolitan area. At Central, our students, faculty and staff get the best of both worlds - the "small town" feel of Edmond, with the big city excitement of the Oklahoma City metro. Both the Edmond and the Oklahoma City metro consistently rank nationally among the safest, most affordable and most exciting places to live. In fact, Edmond recently ranked among the best places to live in the nation by Money Magazine and Family Circle magazine, and Oklahoma City ranked sixth in the nation for the "Best Places for Young Adults" by Portfolio.com. From year-round arts, music and theater offering, to exciting sporting events like the NBA's Oklahoma City Thunder, to first class shopping, dining and more, Edmond and the Oklahoma City metro offer a diverse, active, culturally enriched lifestyle that's on the move to even bigger and better opportunities.

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