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Client Care Team - Referral Coordinator

Employer
The University of Georgia
Location
Athens Area

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Administrative Jobs
Institutional & Business Affairs, Athletics
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Posting Number:

S07013P

Working Title:

Client Care Team - Referral Coordinator

Department:

VetMed-VTH Admin Services

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment. We have an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/).

College/Unit/Department website:

https://vet.uga.edu/hospital-clinic/hospital/

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday-Friday, 8a-5p

Advertised Salary:

Commensurate with Experience

Posting Date:

09/28/2021

Open until filled:

Yes

Proposed Starting Date:

10/18/2021

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

UGA Statement:

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.

Classification Title:

Administrative Specialist / Coordinator

Job Family:

Administrative

FTE:

1.00

Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

-Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
-Exceptional customer service skills
-High level ability to retain large amounts of information to recall at a later time.

Position Summary:

The primary responsibility for this position will be the first point of contact for veterinarians calling in referrals to the Veterinary Teaching Hospital (VTH). This position ensures accurate and detailed medical history of each referred patient as needed by the specialty services requested, while operating a busy telephone system. Utilization of advanced knowledge of terminology to communicate professionally with referring veterinarians and specialty clinicians is essential for the position.

Knowledge, Skills, Abilities and/or Competencies:

1. Proven ability to deliver excellent customer service, in a calm, professional manner, during challenging circumstances
2. Ability to maintain effective collaborative relationships with faculty, staff, customers, students, and other stakeholders
3. Successful utilization of Microsoft Office Suite, especially Word, Excel, and Outlook. Ability to learn and become proficient in other programs such as Vetview.
4. Ability to operate and maintain a multi-line phone system as well as common office machinery such as a copier and printer
5. Proven knowledge of veterinary terminology
6. Excellent verbal and written communication skills
7. Able to maintain confidentiality with sensitive information

Physical Demands:

1. Lift and carry up to 15 pounds both assisted and unassisted.
2. Sit for long periods of time and use of repetitive actions during the entire work day
3. Deliver items throughout the Veterinary Teaching Hospital through the course of the day

Is driving a responsibility of this position?:

No

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Duties/Responsibilities:

• Responds in a timely and professional manner to calls from referring, community based, veterinarians as well as the Vet Teaching Hospital (VTH) personnel
• Utilizes advanced knowledge of veterinary terminology to communicating referring veterinary diagnosis, appropriate VTH specialty service, and coordinate assessment/consultation
• Enters patient medical data/history directly into Vetview system while communicating with referring veterinary clinic
• Works with VTH billing policies and practices to develop an accurate medical cost estimate of specialty services for client/patient discussion and decision making
• Accurately applies knowledge of VTH procedures and protocols to routine and unique situations, ensuring all proper mandates are followed when commencing a referral

Percentage of time:

50

Duties/Responsibilities:

• Support all appointment desk activities by coordinating appointments for designated specialty services
• Communicates with clients via email and phone to confirm all appointment information is accurate and pre-appointment details are provided in written email
• Acts a liaison between client and medical staff for clarification of patient care through text messages, phone calls, or emails
• Handle fast paced and sometimes stressful situations with a calm demeanor and no reduction in proficiency.

Percentage of time:

40

Duties/Responsibilities:

Works as part of the specialty services team as a dedicated client support person to facilitate resolution of client issues. Will mediate with clinicians on the service and the client to improve satisfaction and understanding of patient care provided. Will work with VTH management to resolve issues outside the scope of this position. Additional duties as determined.

Percentage of time:

10

Organization

The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest and most comprehensive institution of higher education. Founded in 1785, it is the birthplace of public higher education in America.

Today, UGA enrolls more than 40,000 undergraduate, graduate, and professional students. The main campus has 460 buildings on 767 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 18 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work, Veterinary Medicine, and the Honors College. It offers 24 baccalaureate degrees in more than 140 fields; 33 master’s degrees in 144 fields; 8 educational specialist degrees; four doctoral degrees in 99 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the nation’s best research libraries and contain a total of 5.3 million volumes and one of nation’s largest map collections. The university has had 25 recipients of the prestigious Rhodes Scholarship, making it one of the nation’s top Rhodes producers among public universities. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service for television, podcast/radio, and digital media. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.

Company info
Telephone
706-542-3000
Location
215 S. Jackson St.
Athens
Georgia
30602
US

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