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Enrollment Coach

Employer
University of Massachusetts Boston
Location
UMass Boston

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment, Athletics
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 511057
Position Type: Staff Full Time
Campus: UMass Boston
Department: VC Marketing and Engagement
Pay Grade: 30
Date opened: 18 Nov 2021 Eastern Standard Time
Applications close: 07 Jan 2022 Eastern Standard Time

General Summary:

The Enrollment Coach at the University of Massachusetts Boston (UMass Boston) will provide support for prospective students of graduate and online programs. Working under supervision of the Executive Director of Marketing, this individual will help to manage lead-to-enrolled student process by making contacts with prospective students, providing timely and accurate information about UMass Boston and its programs, connecting prospects with relevant campus contacts, and encouraging prospects to complete their application. The Enrollment Coach will build relationships with prospects by representing UMass Boston through telephone, text, and email, as well as potentially in person; explaining policies and requirements, and helping students with online registration and other self-service tools.

The successful candidate must be student-centric, results and team-oriented, and have strong communication and listening skills. We are looking for someone with a desire to innovate through data-informed strategy.

Examples of Duties:

  • Serve as initial source of personalized information regarding select UMass Boston graduate and online programs for prospective students.
  • Work closely with Executive Director of Digital Marketing to ensure timely and effective “touches” with prospects to nurture their relationship with the university and support their application to and enrollment in a UMass Boston program.
  • Coach and advise prospects through the inquiry, registration, and admissions process. Assist students with navigating UMass Boston options while building relationships to encourage future enrollment. Collect and maintain data within student database notes via Slate CRM for use in daily, weekly, monthly and yearly reporting.
  • Research individual student records, verify data, and troubleshoot problems in application and/or registration system.
  • With direction from the Executive Director of Digital Marketing, compose personalized communications to students while utilizing template components and incorporating current marketing messages, as assigned. Create and maintain email templates for office with refinements as needed.
  • Acts as a liaison between students and other departments, which may include: Admissions, Student Financial Services, Financial Aid, Academic Services and the Registrar, among others.
  • Contribute to enrollment marketing strategy and planning as needed.
  • Other tasks as required.

    • Qualifications:

    Bachelor’s Degree required. Minimum two years' experience in high-volume customer service, business development, and/or sales environment with diverse populations required. Experience in higher education environment preferred but not required. Experience with computer information systems, including a CRM, desktop applications, online processes, and data processing essential.

    Additional Qualifications

    • Demonstrated excellent oral and written communication skills.
    • Comfortable making phone calls to new prospects.
    • Proven ability in using Word, Excel, and databases.
    • Comfortable working independently with pressure of a busy customer service environment.
    • Knowledge of foreign languages and cultures highly desirable.
    • Familiarity with UMass Boston a plus.
    • Ability to interact effectively with a wide audience of people including faculty, staff, and administration, as well external constituents.
    • Strong commitment to student success and customer service.
    • Given the independent nature of the role, the Enrollment Coach will be able to work remotely up to two days a week.

    Application Instructions:

    Please apply online with your resume, cover letter and list of three professional references.

    Review of candidates will begin following the application closing date.

    Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

    Salary Ranges for the appropriate Pay Grade can be found at the following link:

    Grade:30

    Salary Ranges

    This is an exempt union position.

    All official salary offers must be approved by Human Resources.

    UMass Boston requires all employees to be vaccinated against COVID-19 and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons. Regardless of vaccination status, you must wear a face covering in public indoor spaces on campus.

    Applications close: 07 Jan 2022 Eastern Standard Time

    Organization

    Working at University of Massachusetts Boston

    The University of Massachusetts Boston is nationally recognized as a model of excellence for urban public universities. The scenic waterfront campus is located next to the John F. Kennedy Library, with easy access to downtown Boston. 

    The second-largest campus in the UMass system, UMass Boston combines a small-college experience with the vast resources of a major research university. With a 16:1 student-to-faculty ratio, students easily interact with professors because most teaching occurs in small class sizes. Ninety-three percent of full-time faculty hold the highest degree in their fields.

    UMass Boston’s academic excellence is reflected by a growing student body of nearly 16,000 undergraduate and graduate students. The university’s eight colleges offer more than 100 undergraduate programs and 50 graduate programs. The University Honors Program serves 300 students who thrive on intellectual challenge. Enriched courses probe more deeply into theory or venture further into application.

    UMass Boston’s diverse student body provides a global context for student learning, and its location in a major U.S. city provides connections to employers in industries such as finance, health care, technology, service, and education, offering students opportunities to gain valuable in-school experience via internships, clinicals, and other career-related placements.

    More than 100 student organizations — including clubs, literary magazines, newspaper, radio station, art gallery, and 16 NCAA Division III sports teams — offer a rich campus life. Students live throughout Greater Boston and in apartment communities just steps from the campus, and enjoy the rich amenities, cultural attractions, and educational opportunities that make the city the biggest and best college town in the nation.

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