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Support Professional - TRIO Educational Opportunities Center - External

Grand Rapids Community College
Grand Rapids

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Support Professional - TRIO Educational Opportunities Center - External

Date: November 16, 2021

Position Title: Support Professional - TRIO Educational Opportunities Center

Department: Student Affairs

Job ID: 1253

Work Hours/Schedule: 20 hours/ 52 weeks, *Flexible - ability to accommodate a flexible work schedule, including evenings and weekends as needed. (Grant funded through 08/31/2026)

Compensation: APSS, Level A, $18.41 per hour

Reports to: TRIO Educational Opportunities Center Project Director

Posting Close Date: December 3, 2021


Grand Rapids Community College's Educational Opportunities Center (EOC) offers academic and personal counseling, tutoring and mentoring, career and financial aid/literacy workshops, and assistance with completing college applications and admissions processes. The EOC supports a wide range of adult learners with a focus on those who are unemployed or underemployed, as well as prospective first-generation college students and those who are from low-income backgrounds. The EOC will serve individuals in a 13-county region encompassing both urban and rural areas in Allegan, Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, and Ottawa counties. Programs and activities are specifically designed for learners with limited English proficiency, those with disabilities, those facing housing insecurity, students aging out of foster care, and members of groups traditionally underrepresented in higher education. The Educational Opportunities Center is funded for up to five years through a federal U.S. Department of Education TRIO Educational Opportunities Center grant.

This position is responsible for performing all duties required for the efficient operation of the Educational Opportunities Center and its related programming and processes. This includes providing secretarial and administrative support to the EOC Project Director and other team members. Other key duties include, but are not limited to, ensuring EOC participants receive a consistently excellent customer service experience and timely responses to all inquiries; the scheduling, planning, and coordination of all on- and off-campus meeting and events; coordinating the development of print media and other promotional materials and communications; maintaining accurate EOC records and files; monitoring and reconciling EOC budgets monthly; and compiling data and reports for internal and federal grant compliance purposes. Additionally, the Support Professional will support the EOC's efforts to expand secondary school diploma attainment, financial aid applicants, and postsecondary college admissions and enrollment rates for area residents of West Michigan.

Essential Job Functions
    Perform all duties required for the efficient operation of the Educational Opportunities Center and its related programming and processes. Provide high-level secretarial support to the Educational Opportunities Center Project Director, Success Coaches, and Peer Tutor. Responsible for internal and external customer service responsibilities. These include, but are not limited to, staffing the front desk, welcoming program participants and other visitors to the Educational Opportunities Center, generating communications, and responding to inquiries via phone, email, text, and mail. Sort, prioritize, and distribute incoming mail and other communications to appropriate EOC team members in a timely manner. Maintain and update the Educational Opportunities Center web pages. Order and track supply, publication, and promotional materials inventory. Coordinate EOC team member calendars and schedules to ensure office efficiency, support off-campus engagement needs, and promote excellent customer service and support. Coordinate, schedule, and assist with planning of all on- and off-campus prospective student events, seminars, and workshops. Duties include, but are not limited to, arranging room and equipment use, coordinating staff schedules, creating agendas, preparing and packing presentation materials, maintaining reservation lists, creating menus in collaboration with food services, and retaining guest speakers and entertainment. Coordinate campus visits and field trips with various institutions. Schedule, create and maintain reservation forms, send confirmations, post tour dates to web pages. Arrange and schedule all internal and external meetings for EOC team members. This includes weekly EOC staff meetings. Reserve meeting rooms, arrange for equipment needs and refreshments, prepare meeting agendas, presentation slides, and other materials as requested. Take effective meeting notes, accurately transcribe, distribute, and file accordingly. Maintain general and confidential office files in compliance with the college's data security requirements. Assist the EOC Project Director with the development and implementation of a variety of projects, initiatives, and communication campaigns. Submit and coordinate print media requests, proofread, provide consolidated feedback and information on desired revisions to the Communications Department. Monitor and reconcile office/project financial transactions monthly via the creation of financial spreadsheets. Balance budget line totals using query reports. Compile budget, participant, and other data from a variety of sources (PeopleSoft, Data Warehouse, CRM, the project database system, etc.) to create accurate summary reports as requested by the EOC Project Director or Associate Dean of Enrollment Management and Financial Aid. Support the grant budget development process timelines and prepare budget documents for submission in both spreadsheet and narrative formats. Provide analysis of expenses, monitor allocated dollars and process purchase requisitions. Maintain accurate records and files in compliance with federal privacy laws and grant administration requirements. Act as the contact person for Payroll issues and information. Ensure that certified Time and Effort Certification forms are submitted to the Grant Accounting Specialist on a bi-weekly basis. Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position. Other duties as assigned to further the mission of the Educational Opportunities Center and to fulfill EOC goals and performance objectives.

Marginal Job Functions
    Develop contacts within a variety of college departments, as well as with external community organizations and businesses. Attend professional development workshops and webinars to stay abreast of current trends and best practices related to customer service, office administration, and Educational Opportunities Centers.


    Associate's degree or comparable combination of relevant education and experience. National Career Readiness Certificate (NCRC) preferred. Bilingual, English-Spanish preferred.

Work Experience
    A minimum of three or more years of secretarial or administrative assisting experience. Prior experience working in higher educational settings, preferably in student support services, or comparable relevant experience required. Experience in an educational setting that serves a diverse student body preferred. Preference will be given to a candidate who has succeeded in overcoming barriers similar to the target population of TRIO EOC.

    The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:

Foundational Competencies
    Responsibility Teamwork Adaptability Listening Achievement Information Skills Speaking Decisive

Occupational Competencies
    Getting Information Communicating with Supervisors, Peers, or Subordinates Interacting With Computers Establishing and Maintaining Interpersonal Relationships Organizing, Planning, and Prioritizing Work Documenting/Recording Information Processing Information Identifying Objects, Actions, and Events Updating and Using Relevant Knowledge Performing Administrative Activities Making Decisions and Solving Problems Communicating with Persons Outside Organization Evaluating Information to Determine Compliance with Standards Monitor Processes, Materials, or Surroundings Resolving Conflicts and Negotiating with Others

Equipment Use/Knowledge/Skills/Abilities
    Demonstrated knowledge and extensive software application experience, specifically Microsoft Office Suite, G Suite, Blackboard, Navigate, financial aid-related web systems, databases, student information systems (preferably PeopleSoft Campus Wide Information System), scheduling tools, CRM systems, and texting platforms. Knowledge of data reporting systems, experience with data tracking, and preparing reports preferred. Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team. Ability to organize work, handle multiple tasks, and meet timelines. Must enjoy working with the public and possess excellent customer service skills and knowledge of related best practices. Strong verbal and written communication skills are required. Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Physical Demands
    Ability to lift and move up to 25 pounds. Ability to sit for extended periods of time.

Mental Demands
    Must demonstrate initiative, attention to detail, and organizational and problem-solving abilities. Self-motivated with the ability to work independently with minimal supervision. Must be personable and energetic with a strong student service focus. Must provide exceptional and compassionate student service while effectively managing student issues and concerns. Ability to communicate effectively with a diverse student, staff, faculty and business partner population. Additionally, must be able to effectively share complex information with students. Must be able to maintain confidentiality and possess an understanding of FERPA laws and requirements.

Working Conditions
    Mostly office environments or participation in events at local businesses and community organizations. Some activities may be held outdoors. Some travel required. Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule, including evenings and weekends as needed.


Grand Rapids Community College is only accepting online applications for this position at Submit a cover letter and resume in one document. The opportunity to apply for this position will close on December 3, 2021 at 11:59PM. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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Working at Grand Rapids Community College

Grand Rapids Junior College (GRJC) was founded in 1914 by the Grand Rapids Board of Education after a resolution was passed by the University of Michigan’s faculty which encouraged the establishment of junior colleges in Michigan.

Today, GRCC’s eight-block downtown campus, encompassing more than 25 acres in downtown Grand Rapids, includes several classroom buildings, a learning center (including the Diversity Learning Center) and library, Spectrum Theater, the Applied Technology Center (which features a green roof), a remodeled music building, a fieldhouse with natatorium, a student center, Bostwick Commons, and the Calkins Science Center.

The college also offers instruction from a variety of regional centers in the metropolitan Grand Rapids area (including numerous local high schools, regional centers and its two Learning Corners on Wealthy St. and Seward Ave.) and on the West Michigan lakeshore (including West Ottawa High School, Careerline Tech Center, the Midtown Holland Center and Grand Valley State University's Meijer Campus in Holland).

In addition, GRCC has two Michigan Technical Education Centers (M-TECs in West Michigan. The Patrick Thompson M-TEC, part of GRCC's Lakeshore Campus, located in Holland, opened in Fall 2000 in partnership with the Ottawa Area Intermediate School District. The Leslie E. Tassell M-TEC ® in Grand Rapids opened in 2002. This world-class facility offers training in manufacturing, auto service, and building and construction trades.

To increase capacity to meet unprecedented demand, GRCC acquired the former campus of Davenport University on Fulton St. in downtown Grand Rapids and began offering courses at Sneden Hall beginning in the Fall 2009 semester.

In Winter 2010, more than 17,000 students enrolled in more than 1,900 liberal arts and occupational courses. The diverse student body represents students from Kent and surrounding counties as well as students from across the U.S. and 22 other nations. Another 10,000 learners are served by non-credit instructional opportunities. In addition to traditional classroom environments, students may also receive instruction through community and distant service-learning offerings, seminars, workshops, training classes, distance learning options and other educational formats. GRCC employs a faculty of more than 260 full-time and 590 part-time members as well as a staff of 430, all of whom are focused on the College’s priorities to be student-centered, collaborative, and flexible. Throughout its 90-year history of academic excellence, GRCC has maintained a solid reputation as a premier transfer institution and is nationally recognized for both its liberal arts and occupational programs. Many GRCC faculty members have been recognized regionally and nationally for their expertise and innovative teaching styles.

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