Service Desk Specialist (Part-Time)
- Employer
- Texas A&M University - Central Texas
- Location
- Killeen TAMUCT
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job location: Killeen TAMUCT
Employment Type: Part-time
Posted data: 2021-11-17
Req: R-044232
Job TitleService Desk Specialist (Part-Time)AgencyTexas A&M University - Central TexasDepartmentInformation TechnologyProposed Minimum Salary$11.00 hourlyJob LocationKilleen, TexasJob TypeStaffJob Description
The Service Desk Specialist provides positive customer experiences and solutions while supporting the Texas A&M University – Central Texas IT Service desk. This position interacts with customers, provides comprehensive support for user accounts, enters information into helpdesk software, provides basic IT support, maintain various documentation for the IT Department within the Canvas Community, escalates more complex problems and questions to Tier 2 and Tier 3 tech support, routes customers to the appropriate department when needed, follows up with customers, and ensures all requests are handled to the customers' satisfaction. This position reports to the Assistant Director of ITS.
Responsibilities:
- Assist with the onboarding of student/staff/faculty accounts and ensure their credentials work on various platforms (i.e. WarriorWeb, Canvas, University email, myCT, etc) Assist with locked accounts and password resets.Provide assistance to users for connecting to the eduroam wireless network, configuring email on personal devices (i.e. phones, tablets, laptops, etc), and showing them where to find additional support information on the website.
-Answer phone calls to the service desk, provide account assistance, and/or route to the correct department/person if needed.
-Answer basic hardware and software questions (i.e. “How do I…”) and perform basic troubleshooting on both University and personally owned devices.Assist faculty/staff with submitting SysAid tickets for items that require escalation to Tier 2 or Tier 3 support.Issue out IT Department equipment as needed.
-Issue ID cards for student/staff/faculty.
- Enter service desk information into local knowledgebase software. Keep IT department guides and handouts up to date.Keep the IT department Canvas Communities up to date with relevant information.
- Other duties or projects as assigned
Education and Experience:
-Minimum: High School Diploma or GED
-Minimum: Two years of related experience in IT.
Preferred Experience: Two years of experience in the operation of computer equipment and software, and one year of experience in customer service.
Knowledge, Skills, and Abilities:
-Excellent customer service and telephone skills.
-MS Windows, MS Office and email proficiency
-Basic understanding of computers
Preferred: Mac OSX proficiency, experience with TAMUCT online services (i.e. Canvas, WarriorWeb, myCT, O365, etc)
Registrations, Certifications, and Licenses:
Valid Driver’s License
Other Requirements:
Extensive use of telephone and computer/keyboarding, sitting for long periods of time
Pay:
$11.00/hr
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
Organization
Texas A&M University-Central Texas offers a unique and exciting opportunity to be part of a growing and vibrant institution! We are a military friendly, upper level institution offering 24 Bachelor’s and 16 Graduate degrees. The university prepares students for lifelong learning through excellence in teaching, service, and scholarship. Our campus is located at State Highway 195 and 201 in Killeen, 1001 Leadership Place.
The student population at A&M-Central Texas is diverse and growing, currently serving over 2,600 students. Classes are offered at our beautiful new campus, online, and at several convenient sites; including Fort Hood and Hutto in order to accommodate both full-time and part-time students. The University serves the entire Central Texas region, providing a wide-range of distinguished academic programs that foster excellence and achievement through lifelong learning and civic engagement. For more information about our Warrior Nation, visit www.tamuct.edu.
Thank you for your interest in employment with Texas A&M University-Central Texas. We are committed to providing prompt, courteous and friendly service. Explore these exciting opportunities available at Texas A&M University-Central Texas.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert