Student Services Representative - Enrollment Services- MJC

Modesto Junior College

$3,608 to $4,605 per month- Range 25 (2021-22 Classified Salary Schedule)

40 hours per week, 12 months per year.
Monday through Friday; 8:00am to 5:00pm
(Work hours will vary, will include evening and weekend hours upon department need.)

Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.

The District currently pays for a health option for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid.

DEFINITION
Under general supervision, performs clerical and customer service duties related to student admission designed to improve retention, completion, graduation and/or transfer rates. Performs generalist duties related to the functions of Student Services, with a focus on Enrollment Services and Financial Aid.

DISTINGUISHING CHARACTERISTICS
This is the frontline customer service classification in the Student Services Division with a strong focus on communication and customer service within the Yosemite Community College District (YCCD). Incumbents in this class are responsible for first point of contact with students, staff and community members through face-to-face, telephone and online chat communication and general clerical duties in support of enrollment, records, and financial aid functions.

SUPERVISION RECEIVED AND EXERCISED
Incumbents in this class receive general supervision, working alone on routine or regular work assignments and checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow. Positions in this job class may be assigned to work in various departments within the Student Services division.
Incumbents do not directly or indirectly lead or supervise other full time employees.

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Knowledge of:
• Excellent customer service skills
• Modern office practices, methods, and procedures.
• Appropriate English usage, spelling, grammar, punctuation, and arithmetic concepts.
• Basic administrative techniques and strategies.
• Standard office machines and equipment, including computers.
Ability to:
• Communicate effectively with students from diverse backgrounds
• Provide resources and answers to complex procedural questions
• Perform clerical work with accuracy and attention to detail
• Accurately apply legal mandates, District policies, rules, and regulations
• Utilize standard business computer word processing, spreadsheet and database software
• Understand and carry out oral and written directions.
• Establish and maintain cooperative working relationships with those encountered during the course of the work.

Education and Experience:
Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:

• Education: Possession of a High School diploma or GED.
• Experience: Two years performing general office administrative support work.

Desirable Qualifications:
• Bilingual ability preferred.

EXAMPLES OF DUTIES (Illustrative Only)
• Responds to inquiries and complaints from students, staff and the general public through face-to-face, telephone and online chat communication.
• Connects prospective and current students with support resources designed to sustain their success.
• Provides detailed information and guidance regarding online platforms such as, BankMobile, Student Portal, and Electronic Data Submission (EDS).
• Assists with follow-up of students who have been referred to additional services.
• Assists with providing information to students and community members at student success events, workshops, and-or in the student success lab.
• Receives and routes permanent student records and files related to registration or financial aid.
• Guides students through matriculation services.
• Assists with scheduling and proctoring testing for current and prospective students and provides check-in services.
• Performs data entry updates of basic student information such as name changes on student files.
• Administers, scores, and reports various tests for individuals and/or agencies.
• Responsible for strict adherence to security standards for all materials and conduct during test administration or proctoring.
• Performs clerical tasks related to the intake of student admissions, registration and record information, and financial aid documents.
• Provides preliminary processing and review of student admissions, and financial aid applications and related forms.
• Receives and processes transcript requests according to established policy.
• Receives documents such as tax returns, W2 forms, and other parent/student forms; reviews documents for completeness and consistency.
• Provides information to prospective and current students regarding Student Services.
• Makes routine eligibility decisions for the Board of Governor’s Fee Waiver (BOG) program.
• Assists with inquiries regarding catalog, website and class schedule interpretation.
• Performs data entry updates of basic student information such as name changes on transcripts and student files.
• Scans, indexes and files forms, records, transcripts and other information into an automated records management system.
• Assists other staff with assigned functions as needed.
• Performs other related duties as assigned.

Licenses and Certificates:
• Depending upon assignment, possession of a valid typing certificate for 45 words per minute may be required.
• Depending upon assignment, possession of a valid license to drive in California may be required.

Physical and Mental Standards:
• Mobility: ability to sit and stand for long periods, move about an office, and occasionally reach above and below desk level.
• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes.
• Lifting: frequent lifting of papers, files, equipment and material weighing up to 10 pounds.
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently.
• Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person.
• Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments.

Typical Working Conditions:
• Work is generally performed in a standard office environment.
• May include some evening or weekend hours.

Applications are accepted online only at:
https://www.yosemite.edu/recruitment/employmentopportunities/
Select Job Openings, Select Search Jobs, Select Job Title, Create an account and Apply to this job.
Classified:
This is a classified bargaining unit position.

Applications will be reviewed by a screening committee which will select candidates to be interviewed.
Those applicants selected for personal interview will be notified by email or phone. In accordance with Board policy official offers of employment will be made only by the Chancellor or Vice Chancellor/Human Resources, YCCD. Final appointment is subject to confirmation by the Board of Trustees.
Federal law requires the District employ only US citizens and aliens authorized to work in the United States. Written verification of employment eligibility is required.

BACKGROUND CHECK: A background investigation of new employees is required, including reference checks and a state criminal history report. Employment will not begin until the history check has been cleared by Human Resources. The cost for the criminal history report will be the responsibility of the successful candidate.

The District may hire more than one applicant from this applicant pool.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

YCCD is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. YCCD BP 3410 Nondiscrimination can be found at:
https://www.yosemite.edu/trustees/board_policy/3410%20Nondiscrimination.pdf

11/17/2021

12/08/2021

No