Business Operations Assistant (4722C) 27103

Business Operations Assistant (4722C) 27103 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

University Health Services (UHS) is a national collegiate leader in providing fully accredited, primary medical care, sports medicine, occupational health, psychiatry, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. This position supports the procurement of medical and office supplies, medical and non-medical equipment, Bear Buy management, inventory, mail, the emergency supplies shed, and compliance with applicable business policy and procedures guidelines

Application Review Date

The First Review Date for this job is: 11/30/2021


The Business Operations Assistant directly supports managers, supervisors and staff for 20 UHS and the Faculty and Staff unit in procurement of supplies and services. UHS procurement activities approach $10M per year in pharmaceutical and other medical purchases, multiple vendor relationships for products and services, and administrative support such as work cell phones for on-call clinical staff. This position delivers of a wide range of business services that ensure continuous operations of all the UHS units, including alignment with campus purchasing regulations, preventative maintenance of clinical equipment, repairs and changes to the automated telephone call distribution system.

This position requires the ability to work independently, handle routine, non-routine and urgent requests, provide a customer-friendly atmosphere and have a comprehensive knowledge of the services and functions, policies and procedures of UHS and campus Business Services. This position requires good judgment, flexibility, strong customer service skills, diverse problem-solving, strong computer skills, excellent verbal and written communication skills, the ability to project a calm demeanor, perform some analysis, and requires the ability to ensure confidentiality with all client and staff member information,

Key Responsibilities:

Responsible for a wide range of business services for University Health Services. Manages and independently respond to procurement, receiving, and business forms requests. Supports UHS administrative and clinical staff. Duties include procurement from order inception to delivery of products, vendor and contract setup, and payment management.
  • Manages business service requests over the phone and in-person including procurement requests, cost analyses, status of pending requests, delivery issues, and return requests. Provides support to UHS unit managers and supervisors, and staff with procurement of medical and office commodities, receiving and delivering of procured items, refunds and discrepancies.
  • Prioritizes, coordinates and ensures the timely, effective and accurate completion of the following activities: procurement of medical supplies, completion of requisitions in Bear Buy, administrative filing and record-keeping, office/personnel related activity, adherence to compliance requirements.
  • Ability to take direction from Bus Ops Lead and provide backup as needed.
  • Emphasizes a customer service orientation for reception of campus partners, staff, clients and vendors. Reception may involve responding to requests or situations that are highly timely and crucial to the operations of administrative and clinical services. Responsible for answering non-routine questions and inquiries, managing unusual or sensitive problems, and providing oral and/or written communication as follow-up to such problems. Represents UHS Business Services to the campus community and able to demonstrate organizational understanding of UHS and the University.
  • Works with other campus offices, campus shared services, Bear Buy Help Desk, Conexus, campus procurement buyer, the campus disbursement office, and vendors, as needed, to ensure completion of all unit purchasing, reconciliation, billing and payment payments, returns, receiving, stores, and mail.
  • Exercises judgment in best use of procurement methods in balancing between operational need and procurement compliance. Complies with applicable campus procurement regulations regarding use of purchase orders, payment requests, and credit card purchases.
  • Researches, develops, and recommends, documents, and implements processes and procedures for new products.
  • Reviews and assigns internal charges to appropriate unit in support of budget monitoring. Assesses current procedures, and updates/streamlines appropriately.
  • Ensures returns and cancellations of orders are properly credited to ordering department.

Lead for Inventory, Deliveries and Central Stockroom
  • Delivers procured items throughout the building, and arrangement of delivery to satellite offices as needed. (see PEM)
  • Maintains appropriate stocking levels in central storeroom
  • Maintains capital asset inventory (BETS) for items valued at $5,000 or more.
  • Replenishes inventory throughout all of Tang's storage closets/rooms to maintain appropriate stocking levels. Includes replenishment of CO2, LiNi, He, O2 tanks.
  • Sorts daily mail to individual boxes in central mail room

Preventative Maintenance (CA Driver's License Required)
  • Tracks and schedules all preventative maintenance needs for equipment in the Tang Center and satellite offices
  • Creates, maintains and provides master calendar to managers of preventative maintenance plans for the year.
  • Researches and identifies suppliers of preventative maintenance services; obtains competitive rates and quality services
  • Ensures vendors comply with PM documentation requirements to support clinical care, OSHA requirements and UHS' accreditation standards for clinical equipment
  • Maintains records in an orderly fashion compliant with requirements of UHS' accrediting agency
  • Maintains the UHS vehicle in compliance with the schedule from campus Fleet Services

Logistical support
  • Coordination of office moves within the building, including arranging with campus movers and other campus partners to complete relocations and moves into storage
  • Coordination of changes, upgrades, additions, removals etc. to telephone lines and telephone numbers with UHS' telephone systems.

Required Qualifications
  • Strong customer service orientation and professional demeanor in person, on telephone and with email.
  • Skills with online purchasing systems (SciQuest), Microsoft Word, Excel, PeopleSoft, Inventory Systems, and Salesforce are desirable.
  • Strong computer skills necessary to conduct Internet research, utilize web-based processes and to adapt to changing technology in research of product information
  • Strong oral and written communication skills, including editing and grammar.
  • Advanced, detail-oriented organizational skills necessary to monitor, track and ensure completion of business tasks of internal and external business service requests
  • Ability to handle sensitive and confidential matters.
  • Adequate financial skills necessary to track expenses, read ledgers and reconcile accounts.
  • Demonstrated ability to work independently prioritizes work, manage time and complete assignments in a timely manner.
  • Effective interpersonal and communication abilities to interact with diverse constituents, and a strong desire to work with diverse populations and as a contributing member of a team including the campus community, UHS staff and suppliers.
  • Ability to complete work in an environment with frequent interruptions.
  • Ability to exercise good judgment, tact and discretion.
  • Ability to apply knowledge of business and finance policies and procedures to carry out a wide range of administrative functions.

  • High School diploma or GED or equivalent training / experience.

Licenses or certifications:
  • Valid California Driver's License

Salary & Benefits

$25.65 - $28.09 per hour. For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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