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Part-Time Network Services Technician (Telepresence)

Miami Dade College
Eduardo J. Padron Campus

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Administrative Jobs
Academic Affairs, Research Staff & Technicians
Employment Type
Full Time
Institution Type
Community College
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Job Details

Job Title: Part-Time Network Services Technician (Telepresence)
Location: Eduardo J. Padron Campus
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 1002443
Job Details

Job Family

STAFF - Support Staff




$11.90 - Flat Rate


Computer Network Services

Reports To

Director, Computer Network Services

Closing Date

Open Until Filled

FLSA Status


First Review Date

November 23, 2021Job Summary

This Part-Time position provides campus telepresence support. This includes hardware and software installation, upgrade, maintenance and troubleshooting; related to Microsoft server and workstation OS, Microsoft Office and other applications. This is a temporary grant-funded position, with an anticipated end date of June 30, 2022.

Duties & Responsibilities
  • Provides technology support to Faculty/Students with the new teaching modalities offered during the COVID pandemic such as MDC Live, etc.
  • Oversees the daily performance of the College computer systems
  • Coordinates the use of computer software and media equipment
  • Troubleshoots and resolves computer-related desktop and network communication problems
  • Installs and maintains computers, printers, application software, and other peripheral equipment
  • Operates and tests network software and hardware
  • Provides over the phone support and customer service to clients experiencing technical issues
  • Performs basic departmental functions, such as locating materials, answering questions and tracking calls and services requests
  • Performs preventive network hardware and software maintenance
  • Performs other duties as assigned
Minimum Requirements
  • High School Diploma or G.E.D. equivalent and basic computer knowledge
  • All degrees must be from a regionally accredited institution
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Possess knowledge of various class and lab-based software and media
  • Possess excellent communication skills (Verbal and Written)
  • Working knowledge or ability to quickly learn the following operating systems/software: Windows desktop and server OS, MSOffice, Adobe, Ghost, FOG, Acronis, other as needed
  • Ability to complete daily requests in a competent and timely manner
  • Knowledge of networks, communication systems and network topologies
  • Knowledge of maintaining and installing computer equipment and peripherals
  • Ability to work a flexible schedule including evening and weekend assignments
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff
Essential Position
  • This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.
Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.


Since we opened our doors in 1960, the educators at Miami Dade College have focused on providing quality and innovative educational opportunities to every member of our community desiring a higher education. Our goal is a simple one, to ensure the success of our students and increase the strength of our communities.

Today, Miami Dade College is the largest, most diverse and highly regarded college in the nation. We operate eight campuses with over 6,000 employees who educate over 170,000 students from around the world. The College offers over 300 programs of study and several degree options, including vocational, associate, and baccalaureate degrees. We also offer numerous Community Education classes as well as online credit classes through the Virtual College.  Specialized and advanced educational opportunities include the prestigious New World School of the Arts, The Honors College and our Dual Enrollment Program.

With such a large organization, our employment needs are very diverse. From full-time professional faculty to part-time adjunct faculty and support staff, the people who comprise the MDC workforce are the innovators who help the College maintain our reputation as one of the most highly regarded colleges in the country.

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