JOB GOAL:

JOB GOAL:
To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
Reporting to the Director of Food and Beverage, the Banquet Manager will coordinate activities of staff and convention personnel to make arrangements, serve and recover after group meetings, conventions and social events. This position serves as a Mentor. The Mentor is responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

To Lead the Banquet Event Department Operations and to mentor and serve as a resource to the Hospitality Arts program faculty and students.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Consult with customers to determine objectives and requirements for events.
• Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
• Confer with staff to coordinate details.
• Review event bills for accuracy and approve payment.
• Plan and develop programs, agendas, budgets, and services according to customer requirements.
• Coordinate services for events, facilities, catering, signage, displays, special needs requirements, printing and event security.
• Arrange the availability of audio-visual equipment, displays, and other event needs.
• Inspect event facilities to ensure that they conform to customer requirements.
• Maintain records of event aspects, including financial details.
• Conduct post-event evaluations to determine how future events could be improved.
• Accountable for the Banquet Department performance against Budget.
• Order or requisition all bar, beverage and other supplies needed to ensure efficient operations.
• Supervise and coordinate activities for banquet staff while meeting designated payroll costs.
• Upkeep and maintain equipment and banquet space for functionality and cleanliness.
• Responsible for hiring, training, evaluating, coaching (including disciplinary action) to improve overall service in the banquet department.
• Instruct, as Adjunct Faculty, one course within the Hospitality Arts Program each academic year, as part of the staff-member’s standard compensation package. Staff-members will also be permitted to instruct, as Adjunct Faculty, a maximum of twice per academic year, at the request of the staff member and with the permission of both The Hotel General Manager and The Chair of the Hospitality Arts Program. Any such additional course taught will be compensated at prevailing rates for Adjunct Faculty, who are also full-time, exempt employees of the College.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

MENTOR ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Serve as professional role model.
• Attend Mentor orientation prior to the practicum.
• Understand objectives and expectations for the practicum.
• Assist students in achieving course objectives.
• Coach and nurture student in performance of skills.
• Document observations of performance & progress in timely fashion, utilizing forms provided.
• Supervise students and provide feedback on performance, as required.
• Evaluate and report student performance to the Hospitality Program faculty.
• Complete evaluation tools in timely manner.
• Serve as a resource for students: answer questions and provide guidance during the practicum.
• Calculate student hours to ensure that the required hours for the practicum have been met.
• Meet with Hospitality Program faculty to submit student evaluations and hours.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

The following physical conditions and hazards may be encountered while working in this position:
Position involves standing, walking, sitting (67-100%). Constant (67-100%) talking to or listening to persons over the phone or face to face. Constant (67-100%) reaching, lifting, dexterity, grasping, repetitive motions, and use of hands. Exerting up to 25 pounds (67-100%).

MINIMUM QUALIFICATIONS:

MINIMUM QUALIFICATIONS FOR EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Preference will be given to those candidates with a post high school degree.
• Must have a minimum of three years full-time, management experience in a related hospitality setting or the equivalent education and related work experience.
• Must have valid driver’s license and own transportation.

EEO AA/STATEMENT:

Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability.
Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email: OCR.Chicago@ed.gov