Director, Student Services & Records, The College of Liberal and Professional Studies (LPS)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Director, Student Services & Records, The College of Liberal and Professional Studies (LPS)

Job Profile Title
Director B

Job Description Summary
Overview of LPS
The College of Liberal and Professional Studies (LPS) in the University of Pennsylvania's School of Arts and Sciences is dedicated to extending learning beyond traditional borders and engages a richly diverse population of intellectually capable students at many points in their lives. LPS employs roughly 100 dynamic and creative individuals who are dedicated to increasing access to higher education, innovating in program design and delivery, and collaborating across teams and offices to fulfill our mission. LPS professional and academic programs include online and on-campus programs, bachelor's and master's degrees, post-baccalaureate certificate programs, study abroad, English language programs, summer sessions, high school academies, and non-credit courses and workshops.

Position Summary
The LPS Director of Student Services and Records develops strategy and directs operations for all aspects of student records and services for the College of Liberal and Professional Studies, the lifelong learning division of Penn's School of Arts and Sciences. The Director serves as Registrar for the College and is responsible for ensuring operational excellence and implementing best practices in Student Records and Services across all stages of a student's career, from admission to graduation to alumni status.

Job Description

Duties

The LPS Director of Student Services and Records develops strategy and directs operations for all aspects of student records and services for the College of Liberal and Professional Studies, the lifelong learning division of Penn's School of Arts and Sciences. The Director serves as Registrar for the College and is responsible for ensuring operational excellence and implementing best practices in Student Records and Services across all stages of a student's career, from admission to graduation to alumni status. The Director provides leadership for the management of a complex set of programs and student types in central University student systems and represents LPS on School- and University-wide committee and task forces related to the Next Generation Student Systems transition. The position supervises LPS student records, registration, and financial accounts to ensure that LPS and Penn policies and procedures are observed and that LPS complies with all relevant state and federal laws and regulations (e.g., FERPA). The Director improves efficiency of enrolled student operations while maintaining the highest level of customer service, thereby helping to meet enrollment targets across LPS Programs. The Director leads division-wide planning and implementation for major student events, including new student orientations and graduation. Position reports to the Director of Enrollment Management, supervises full-time professional and administrative support staff, and serves as the primary liaison with the University Registrar, Student Registration and Financial Services, the School Registrars Working Group, Pennant Records Advisory Group and the University Secretary's Office.

Responsibilities

Direct the work of the LPS Student Records group and supervise staff. Ensure that LPS student data across program and student types is accurately and consistently reflected in central systems. Supervise processes related to career management, graduation, course registration/drop/withdrawal, petitions, transfer credit, etc. Create, maintain and disseminate training and documentation for LPS staff on student systems. Serve as primary LPS liaison to SRFS and the University Registrar's Office; coordinate with ISSS on international student records. Represent LPS on NGSS planning and implementation committees.

Supervise and manage bursar-related functions: Produce billing override tables for all terms, review SRFS billing manual, and coordinate with SRFS to ensure proper set up of LPS billing each term. Audit student billing; oversee timely and accurate posting of financial adjustments and scholarships to student accounts. Post departmental grants and scholarships. Improve efficiency of enrolled student operations while maintaining the highest levels of customer service. Manage constituent relations. Promote efficiency of staff-student interaction while ensuring the highest levels of customer service interaction.

Supervise student records, registration, and financial accounts to ensure that LPS and Penn policies and procedures are observed and that LPS complies with all relevant state and federal laws and regulations (e.g., FERPA). Serve as chief compliance officer within LPS for FERPA and related issues; mentor and train staff in this area.

Support the accuracy and effectiveness of LPS enrollment management processes through data gathering, design, production and analysis of audit reports. Liaise with LPS staff and central offices to ensure that LPS student data, course data, and financial data (billing and revenue flow) are properly set up in Penn systems. Assist LPS staff with access to reports through central data warehouse applications.

Lead division-wide planning and implementation of major student events, including New Student Orientation and Graduation; coordinate with programs to staff events. Work with senior staff and program leaders to coordinate access to University services for LPS students. Serve as liaison with University Secretary's Office for graduation.

Ensure that LPS courses are rostered in keeping with best practices for course rostering, billing and tuition distribution; train program staff on these processes. Along with program area staff, conduct regular audits to ensure that course rostering information is accurate. Consult on new program proposals in LPS to ensure that programs are set up in accordance with best practices in Records and Billing and in alignment with Penn systems.

Perform additional duties as assigned.

Qualifications

Bachelor's degree and five to seven years of experience of progressively responsible experience working with higher education student systems required; master's degree preferred. Experience in a central function such as a Registrar's office, Student Financial Services, Student Accounts, or the equivalent required. Expertise with confidentiality and privacy directives (FERPA, etc.) required. Candidates must have a process orientation and experience developing, implementing, and documenting procedures. Candidates should have a demonstrated ability to build basic queries and reports and to conduct audit and compliance analysis, as well as excellent communication and customer service skills. Attention to detail and a high level of accuracy in work produced are essential. A high level of proficiency with Microsoft Office suite, especially Excel, is required. Familiarity with Banner or current Penn systems, including SRS and SAJ, strongly preferred.

A resume and cover letter must be provided for consideration.

Working Conditions

Office, library, computer room

Alternative work schedules

Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Arts and Sciences

Pay Range
$59,703.00 - $113,435.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3440-Market-Street/Director--Student-Services---Records--The-College-of-Liberal-and-Professional-Studies--LPS-_JR00043751





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