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OPS OneStop Assistant (OneStop Enrollment Services)

Employer
University of Florida
Location
Main Campus (Gainesville, FL)

View more

Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job no: 518940
Work type: Temp Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Academic Advising/Support, Office/Clerical
Department:03070000 - EM-ONESTOP ENROLLMENT SVCS

Classification Title:

OPS OneStop Assistant (OneStop Enrollment Services)

Job Description:

Provides cross-functional enrollment services in the areas of admissions, registration, records, financial aid, scholarships, and billing to current and prospective students by telephone, in person, by email, and through Gator360, the constituent relationship management system (CRM). Serves as frontline for routine enrollment service requests. This is a high-volume fast paced area with significant amount of time on the phone and the case management system. Works with students, and core offices when appropriate, to resolve complex enrollment issues. Knowledge of and ability to communicate the university’s academic programs and systems as well as complex federal, state, and university rules, regulations, and procedures are essential for the performance of these functions.

Manages cases in Gator360 ensuring that students’ needs, both routine and complex are addressed and resolved. Works with multiple student records systems to research, evaluate, refer, and appropriately resolve issues that come to the OneStop. Interprets enrollment policies and procedures and communicates as appropriate with constituents across the campus community.

Provides tier two support for resolving complex enrollment issues referred by the student assistants. Assists with training and mentorship of the student assistants.

Participants in on-going training to remain current on enrollment management functions including process improvements, financial aid regulations, federal, state, university and division policies and procedures.

Expected Salary:

$14/hr; commensurate with education and experience

Minimum Requirements:

High school diploma or equivalent

Preferred Qualifications:
  • Excellent customer service skills. Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations. Multicultural competencies – demonstrated ability to work with diverse populations.
  • Excellent verbal and written communication skills. Ability to articulate and interpret information.
  • Strong user automated-systems skills, including word-processing, electronic mail, and multi-line telephone and administrative computing systems.
Special Instructions to Applicants:

Applicants must upload the following documents to be considered for the position.

1. Cover letter

2. Resume

3. List of References

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required:No

Advertised: 18 Mar 2022 Eastern Daylight Time
Applications close: 25 Mar 2022 Eastern Daylight Time

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