013462

Director of Undergraduate Admissions

Administration - Staff

EP - EHRA 12 mo leave earning

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The Office of Undergraduate Admissions is responsible for identifying, cultivating, and recruiting potential applicants for admission as traditional first-time freshmen, transfers, former students, and nontraditional adults; collecting and evaluating credentials; making decisions regarding individuals’ candidacies for admission to UNCG; positively affecting admitted student decisions to matriculate to the University. The Office of Undergraduate Admissions serves as a major public relations arm of the institution and helps to shape a positive image of the University through its interaction with parents, prospective students, high school and college counselors, alumni, and other external agencies. The Office of Undergraduate Admissions communicates to the public the academic, programmatic, and developmental offerings that UNCG provides for its students. Through its activities, the Office of Undergraduate Admissions supports the University’s enrollment goals as they pertain to new traditional and nontraditional undergraduates.

This position serves as the primary leader of the Undergraduate Admissions Office, driving the office to serve the Strategic Plan priorities and achieve the academic and enrollment goals of the institution. The Director of Admissions will coordinate all office activities to ensure the annual enrollment goals are achieved. The Director will have oversight of all personnel in the Undergraduate Admissions office and direct the marketing and recruitment plans to meet or exceed enrollment targets. This role will serve as a primary spokesperson for the university with prospective students and families as well as with a broad range of external audiences. The Director is responsible for the management of application processing and implementation of University policies and guidelines.

Specialized Knowledge, Education, and Experience Required:

• Master’s degree.
• Minimum of seven (7) to ten (10) years experience with progressively increasing responsibilities in an Admissions Office.
• Experience supervising and developing a strong professional staff.
• Experience working with integrated student information systems and driving optimal utilization of Customer Relationship Management technology.
• Excellent interpersonal communications and organizational skills; demonstrated ability in public speaking; ability to motivate and inspire others.
• Proven ability as an inspirational leader and model for professional conduct; success building departmental teamwork and a positive, collaborative environment.
• Experience working with diverse populations and placing high value on equity and inclusion.

• Banner experience is preferred.

UNCG has retained Isaacson, Miller to assist in this search. Please direct all inquiries, nominations, referrals, and applications in strict confidence to: Daniel Rodas, Partner
Gail Gregory, Managing AssociateIsaacson, Millerwww.imsearch.com/8259Electronic submission of application materials is strongly preferred. In adherence to the UNCG Policy on Discriminatory Conduct, the University has been and will continue to be committed to the equality of employment

$116,278 - $127,810

Undergraduate Admissions - 10202

11/08/2021

Yes

1.000

Permanent

12

Exempt

35%

Build and Execute Recruitment Strategy and Tactics

• Coordinating, developing, and implementing University recruitment strategy in collaboration with Enrollment Management leadership. Student recruitment activities include but are not limited to high schools and community college visits and partnership development, community partners, and civic organizations; planning large-scale recruitment events, both on campus and off campus.
• Implementing and monitoring systems and ensuring that established undergraduate admissions policies and procedures are followed and are working as planned.
• Monitoring admissions funnel data and trends via statistical reports and developing follow-up strategies designed to increase outcomes at each funnel level.
• Initiating the development and review of Undergraduate Admissions materials such as written and electronic correspondences, undergraduate admissions applications, undergraduate admissions publications, website content, videos, and social media campaigns.
• Working closely with community college partners on transfer initiatives, co-admissions opportunities, data-sharing, and joint recruitment engagements.
• Developing annual projections and detailed strategy and tactics plans to support the achievement of goals.

25%

Supervision of Staff

• Managing all admissions staff to promote personal and professional success.
• Developing and executing a professional development plan for the department overall as well as for all direct reports.
• Championing an atmosphere of open communication, collaborative discussion, personal and team accountability, and positive, productive relationships.
• Building and maintaining documented standard operating procedures for the department to support business continuity, compliance, and training consistency.

15%

Data and Policy Management and Compliance

• Monitoring applications for undergraduate admission to the University to ensure that minimum admissions requirements are met by all admits.
• Leading systems and protocols within the department to ensure that all admissions personnel are complying with all UNCG policies and procedures.
• Screening all applicants for campus safety concerns.
• Consistently identifying data trends or discrepancies to audit admissions processes and outcomes, ensure data quality, and ensure proper student experience and communication stemming from said data.

15%

Office Operations and Customer Service

• Overseeing Undergraduate Admissions Office operations including applications processing and communications.
• Guiding a customer service model to provide flexible, responsive, and high-quality customer service to all clients: students, community, faculty, and staff; monitor inbound communication (email, phone, chat, etc.) to ensure timely and accurate responses across admissions staff.
• Assessing and revising processes and procedures to comply with university, state, and federal requirements, and national standards for admissions and recruitment operations.
• Leveraging technology to enhance efficiency, improve the student experience, and utilize data-driven practices to find service solutions.

10%

Budget Management and Maintenance

• Monitoring the annual operating budget for the Undergraduate Admissions Office and making sound, data-supported decisions for budget distribution.
• Tying budgetary considerations to university and departmental goals and priorities

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F

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