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Communication Dispatcher II

Westfield State University
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Job Details

Communication Dispatcher II

About Westfield State University:

In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.

Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.

Job Description:

Campus Title: Communication Dispatcher II
State Job Title: Communication Dispatcher II
Department: Public Safety
Job Code: H12X23
FLSA Status: Non-Exempt
Funding: 7115-0100
Bargaining Unit: AFSCME
Job Type: Full-Time Permanent
Timeframe: 52 Weeks
Shift: Shift and days off are TBD based on bids. Applicants must be able and willing to work a variety of shifts to include: evenings, nights, weekends and holidays
Regular Days Off: TBD
Supervision Received: The Communication Dispatcher II receives direct supervision from a Staff Assistant, Lieutenant, based on shift, and may receive direction from the Assistant Director or Director of Public Safety.
Direct Reporting Staff: Student Dispatchers
Salary: $1,485.09 Bi-Weekly

Working Conditions:

Communications Dispatchers may be required to work varied shifts, weekends, holidays or nights; and may be subject to a standby (on call) work status. Communication Dispatcher II is designated as an Essential Employee.

General Statement of Duties:
The Communication Dispatcher II transmits messages from a radio communications base station; monitors various radio frequencies; operates radio transmitting receiving equipment; maintains records and logs calls for service on computer system; relays messages; searches computer files to obtain information; coordinates radio communications; answers telephone lines; and performs related work as required.

Duties and Responsibilities:
Duties include but not limited to:
  • Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
  • Dispatches police and institutional security officers to calls for service and/or complaints.
  • Monitors various radio frequencies to receive, evaluate and forward information.
  • Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
  • Answers routine and emergency phone calls.
  • Maintains records and logs of information on the computer data base such as all messages received and transmitted.
  • Checks computer files to obtain information.
  • Coordinates all radio communications, including emergency systems, and relays messages and instructions to mobile or fixed stations.
  • Files department records and reports as required.
  • Monitors and controls the University Camera System in support of police operations and daily security.
  • Monitors and controls the CS Gold card reader which reads student IDs and allows or denies residents entry into residence halls. Doors can be secured and unsecured remotely from police headquarters and are secured according to policy during emergencies (fire alarms, active shooters, etc.)
  • Maintains and activates the Emergency Notification System that alerts the campus community via email, text messages and voicemail concerning on-going emergencies.
  • Activates and controls the Mass Notification system that controls strobes and sirens on campus, as well as the speaker system that allows for the broadcasting of public announcements in the immediate neighborhood.
  • Monitors and provides the appropriate response to alarms (concerning fires, trouble alarms, ground alarms, network issues and others) activated on the Simplex alarm system touch-screen.
  • Monitors Criminal Justice Information System for broadcasts from local and national police departments and the FBI.
  • Monitors and responds to the UCE Emergency On-Site Notification Client that identifies the location of 911 callers and allows for party-line participation with Westfield Police and Fire in managing 911 emergencies.
  • Monitors the front door of the Public Safety offices; allows entrance to authorized persons only.
  • Provides training to the Public Safety Staff in all phases of dispatching procedures.
  • Serves as the back-up CIJIS representative for the department. Responsible for validating CJIS entries and adding new dispatchers to the system.
  • Serves as a system administrator for the RAVE and RAVE Guardian Emergency Notification System. Responsible for training new system users and adding new students, faculty and staff when requested.

  • Electronically submits work orders to facilitate repairs in campus buildings.
  • Acts as liaison between the Resident Director on Duty and the University community at large.


Qualifications Required at Hire:
  • Ability to use proper English grammar, punctuation and spelling
  • Ability to read, write and comprehend the English language.
  • Ability to speak clearly and distinctly
  • Ability to give oral instructions in a precise, understandable manner.
  • Ability to follow written and oral instructions.
  • Ability to work accurately with names, numbers, codes and/or symbols.
  • Ability to gather information through questioning individuals and by examining records and documents.
  • Ability to assemble items of information in accordance with established procedures.
  • Ability to maintain accurate records.
  • Ability to deal tactfully with others.
  • Ability to adjust to changing situations to meet emergency or changing program requirements.
  • Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
  • Ability to exercise sound judgment.
  • Ability to exercise discretion in handling confidential information.

Qualifications Acquired on Job:
  • Knowledge of and skill in the operation of computer, radio and telephone equipment, camera systems, remote access software, emergency notification software and the proper procedures for their use.
  • Knowledge in the standard operating procedures of the department as well as the University policies and procedures.
  • Basic knowledge and certification in, the procedures required by the Criminal Justice Information System board to operate the CJIS terminal.
  • Knowledge of police procedures regarding criminal and tactical responses.
  • Knowledge of medical procedures as they pertain to common emergency medical calls for service (i.e. allergies, overdoses, severe bleeding, loss of consciousness, etc.)

Minimum Entrance Requirements:
  • None.

License and/or Certification Requirements:
  • Must obtain a valid Criminal Justice Information Systems certification in operations of the CJIS equipment in order to retain position.
  • Must have a valid Driver's License

Additional Information:

For the majority of new employees, the minimum starting salary will apply. Specific salary for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining and state policies and procedures.

State job specifications for this position may be found at the department of higher education website:

Disability Accommodations:
Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.

Background Check:
Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.

Application Instructions:

An online application is required. A resume and cover letter may be attached but this is not required.

Deadline: Review of applications will begin November 19, 2021. The job posting will be open a minimum of ten days and, if needed, will remain open until finalist have been selected.

NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.
Westfield State University provides equal access to employment opportunities for all applicants, regardless of race, color, creed, religion, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, marital status, age, disability or veteran status in compliance with all applicable laws, regulations and policies.

To apply, visit

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Westfield is an education leader committed to providing every generation of students with a learning experience built on its founding principle as the first co-educational college in America to offer an education without barrier to race, creed or economic status.



Founded in 1838 by educational reformer and political leader Horace Mann, Westfield State was the first co-educational college in America dedicated to free, public education for teaching professionals without regard to race, creed or gender.


The College today calls upon this rich tradition of practical innovation as it develops and refines relevant and rewarding fields of study, opportunities for service, and global experiences. Westfield's residential nature and beautiful setting at the base of the Berkshire Mountains offers every student a rich, classic college experience.

Athletics, superb outdoor recreation, 100+ student clubs and organizations, international studies, leadership opportunities, national and international guest speakers, and close connections with the city of Westfield lend a collegial air to the future-focused Westfield learning community.


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