Dean of Student Services

Muskegon Community College
Muskegon, Michigan, United States

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Executive Administration Jobs
Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Community College
Dean of Student Services

Tracking Code479-262Job Description

Muskegon Community College

Named the 19th Best Community College in the U.S. in 2021, Muskegon offers accredited academic programs leading to 54 associate degrees and 32 certificates. As an Achieving the Dream Leader College, MCC’s nationally recognized commitment to student success unites its faculty and staff in their mission to prepare students, build communities and improve lives.

One of Michigan’s most picturesque community colleges, the Muskegon main campus building - an award-winning Alden Dow design - spans Four Mile Creek on a 15-acre sylvan setting. The campus boasts several new multimillion-dollar facilities - the Health and Wellness Center, the Science Center and the Art and Music Building - and includes University Park Golf Course and the Carr-Fles Planetarium. The Sturrus Technology Center in historic downtown Muskegon is home to state-of-the-art applied technology offerings, the Rooks|Sarnicola Entrepreneur Center and the Lakeshore Fab Lab. MCC offers classes in adjacent Ottawa and Newaygo Counties.

Living in Muskegon County

Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day.


Required Skills

General Description:

Serves as the strategic collaborative leader and general supervisor over administrative activities related to student success programs and services; motivate, inspire, facilitate, and initiate student success and all retention and student success policies, practices and services; responsible for maintaining positive educational experiences for students outside of the classroom; coordinates services to students, faculty, staff and community members.

Qualifications: Knowledge, Skills & Abilities:

  1. A Master’s Degree, in a Student Service area preferred, Bachelor’s Degree in related field required.
  2. A minimum of five years’ experience in student personnel services administrations, preferably at a community college.
  3. Evidence of participation in development/implementation of special programs or activities designed to serve all community college students, and drive success as well as engagement.
  4. Demonstrated ability to relate to people of all ages, races, abilities, gender identities, sexualities, religions, and social-economic backgrounds.
  5. Demonstrated use of tact, judgement and discretion and the ability to maintain confidentiality.
  6. Experience investigating, appropriately assisting, coaching and/or disciplining students in need of additional support including those with conduct, concerns, complaints and/or Title IX Experience with or ability to build connections to local support agencies and community organizations.
  7. An educational philosophy supportive of open-door admissions is essential, along with a desire to support all students and assisting them to reach their desired goals.
  8. An ability to create a welcoming space (physical and virtual) for students.
  9. Three years successful experience motivating, mentoring, counseling, coaching, evaluating, developing, and disciplining departmental staff as appropriate with sound supportive leadership and supervisory skills
  10. Knowledge and experience using appropriate technology with a desire to drive outcomes.
  11. Experience with the financial oversight of significant budgets and resources.
  12. Maintain and support the organizational culture of customer service to support students and other departments/leadership.
  13. Must be detail-oriented, well-organized, and able to deal effectively with college staff at all levels.
  14. Demonstrated ability as a flexible planner with a sense of humor, integrity, and creative problem solver.
  15. Highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the College.
  16. Demonstrated excellent interpersonal communication and presentation skills, both written and oral, which transcend diverse audiences.
  17. Strong organizational, planning, and time management skills; strong analytical and decision-making skills including complex conflict resolution and conduct or student discipline experience.

Essential Function:

  1. Provide general oversight and supervision for staff in assigned departments and functional areas. These include student counseling and advising, special programs and services, career services, student support services, student life, Veteran Services, Admissions, student orientation, Financial Aid, Registration, Testing Services, and Student Success. Lead student services initiatives including Strategic Enrollment Planning, High Impact Practices etc. Works closely with all college constituencies in efforts to enhance student engagement and success.
  2. Plans, implements and administers goals and objectives and develops policies, procedures and interventions that promote student success practices.
  3. Provides planning and operations assistance to executive management of the college through active participation and leadership on task forces, committees and councils. (i.e. grant initiatives for Student Success, Jayhawk Grant, Emergency fund etc.)
  4. Develops and presents reports and recommendations for a variety of programs and projects, and integrates the functions of the division in a manner that is responsive to student needs, the campus and the community.
  5. Co-lead of Student Conduct, administrator of conduct software system, Core Team member of Crisis Prevention Team. Title IX lead for Student Services.
  6. Works collaboratively with enrollment services staff, instructional faculty and academic support programs to facilitate and enhance student success programming.
  7. Provides effective management of the College fiscal resources including fiscal responsibility for assigned budgets and overall supervisory authority for the budget process in the division.
  8. Represents the College at community and external organization committees, teams and functions.
  • Perform other duties as assigned.
  • Physical, Mental, and Environment Requirements Include:

    Mental Demands:

    ☒ Detailed Work ☒ Student Contact

    ☒ Deadline oriented ☒ Problem Situations

    ☒ Multiple Priorities & Demands ☒ Emergency Situations

    ☒ Confidentiality ☐ On-call Availability

    ☒ Continual Interruptions ☒ Working Alone

    ☒ Faculty Contact ☒ Working with Others

    Physical Demands:

    ☒ Standing & Walking

    ☒ Sitting

    ☐ Reclining

    ☒ Carrying

    ☐ Lifting up to 10 lbs. ☐ Up to 25 lbs. ☒ Up to 50 lbs. ☐ 80 + lbs.

    ☐ Pushing, Pulling, Twisting, Bending

    ☐ Climb or Balance

    ☐ Stoop, Kneel, Crouch, or Crawl

    ☐ Squatting

    ☐ Handle or Feel

    ☐ Reach with Hands and Arms

    ☒ Talking or hearing

    ☐ Tasting/Smelling

    ☐ Working Overhead

    ☒ Speak in English via Phone or In Person

    ☐ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

    ☒ Ability to Adjust and Focus

    Work Environment:

    ☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

    ☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

    Muskegon Community College continues to promote staff diversity, and is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. Anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

    Job LocationMuskegon, Michigan, United StatesPosition TypeFull-Time/Regular

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