Position:Computer/Network Technician Department:Information Technology This position is open until filled. First screening review is scheduled for:12/06/2021 Starting Salary:$45,626 - $50,368 annually, dependent on education and experience Details:
Lake Tahoe Community College District is widely recognized as the hub of culture and education for the surrounding community and is working toward its vision of becoming “California’s premier destination community college.” LTCC is excited to announce a professional opportunity in the information technology department as the Computer/Network Technician. Information technology plays an important role supporting educational services and providing access to the students of LTCC.
Administrative Services provides the campus with essential services to ensure the ongoing operations of the college and serves as the liaison to classified staff. Each of the departments within the Administrative Services provides critical support to ensure continued safe and sound operations of the college. The Information Technology department supports virtually all areas of the College.
This position is 40 hours per week and 12 months per year, including summer and winter hours. This position is eligible for overtime compensation (non-exempt). Please see the position description for complete requirements and duties.
Hours are expected to be Monday-Friday, generally within the hours of 8 am to 5 pm; however, hours may vary according to the needs of the program. There is potential for this position to qualify for the telecommute pilot program which allows employees the opportunity to telecommute for up to 20% of the work week.
LTCC offers a competitive compensation package that includes a starting placement salary of $45,626 to $50,368 annually, dependent on education and experience. There is potential to reach $58,410 annually, through step advancement plus longevity when appropriate. In addition to base salary, this position qualifies for extra bilingual (Spanish), masters, or doctorate pay. Health and Welfare benefits include medical, dental, vision, life insurance, and long term disability. These benefits also include full coverage of a gold-level medical plan which, on average, covers 80% of healthcare expenses for a standard population. LTCC also matches 22.91% of an eligible employee's salary and contributes it into a CalPERS pension account for qualifying employees.
LTCC provides 16 paid holidays per year plus 12 days of vacation (with the potential to reach 24 days through years of service) and 12 days sick leave per year.
After review, suitable applicants will be invited to participate in a skills assessment stage of the screening process. These applicants will be notified by phone or email on or about Friday, December 10, 2021. Skills Assessments will be assigned the week of December 13-17, 2021; afterwards, LTCC will be closed for winter break December 20-31, 2021 as part of the 16 paid holiday package. Successful candidates will be invited to an interview with a committee of 3 or 4 individuals; these interviews are tentatively scheduled for January 6, 2022 after the winter break. Finalists will then be selected and invited to a secondary process. Meeting the minimum requirements does not guarantee an interview.
LTCC reserves the right to return to the applicant pool at any point during the recruitment process.
Preferred start date:02/01/2022 Description:
Under the direction of the Director of Information Technology, provide technical service and support on computer hardware and software, networks, and related equipment. The Computer/Network Technician performs routine installation, maintenance, repair, and upgrades on computer hardware and troubleshoots problems with software and hardware. This position has hands-on responsibility for providing help desk support, hardware installation, software troubleshooting, and similar duties. This position may work a non-traditional schedule when necessary to support institutional needs and handle system maintenance outside of peak hours.
Delivers, installs, tests, and upgrades computer equipment; sets up computer hardware and installs/updates standard College software.
Provides routine service to computers and related equipment; installs and performs routine maintenance on a variety of hardware such as printers, monitors, scanners, plotters, and drives
Assists with site preparation for systems, preventive maintenance, and service
Responds to help desk tickets and assist with the coordination and monitoring of the help desk
Provides technical support and customer service to end users
Identifies causes of problems when hardware and software are not operating properly and takes appropriate action
Runs diagnostic software as needed
Repairs or resolves common problems and refers unusual or complex problems to other staff, vendors, or contractors
Troubleshoots, repairs, removes, and/or replaces faulty computer, printer, and computer projector components
Assists in the configuration, operation, documentation, user instruction, and trouble-shooting of the local area network and the wireless network
Maintains an accurate record of work performed and assists in documenting the departmental hardware and software inventory
Assists in the operation and maintenance of various systems, including but not limited to the computer imaging system, anti-virus, anti-spam, and anti-spyware systems, student tracking systems, desktop security software, and the patch management system.
Maintains, organizes, and coordinates the disposal of surplus computer equipment
Answers questions and advises employees on technology use and capabilities
Works collaboratively on projects with other members of the information technology team
Perform related duties as assigned.
Qualifications:Education and Experience:
Any combination equivalent to: graduation from high school supplemented by college level course work in computer science or related area and two (2) years of increasingly responsible experience providing technical user support services and/or maintaining, supporting and repairing computers and software applications; or an associate’s degree in computer science, electronic engineering or related field Knowledge of:
- Setup, installation, maintenance, and operation of computer hardware and software
- Repair and maintenance of computers
- Computer operating system software
- Diagnostic testing tools for hardware and software problems
- Communication skills
- College policies and procedures
Additional Requirement (Licensure/Certification):
- Maintain current knowledge of new technologies, system and software that affect assigned area
- Perform maintenance and repair on a variety of computer hardware
- Operate hardware and software to optimize system performance
- Communicate technical information effectively both orally and in writing
- Maintain cooperative working relationships with those contacted in the course of work
- Safely lift and carry cartons of mail and boxes of paper.
- To lift and stack objects up to 50 pounds occasionally and frequently exert 10 to 20 pounds of force to lift, carry, push, pull or otherwise move objects.
- Industry certifications preferred
- Indoor/Office environment.
- Work involves standing plus frequent periods of sitting, walking, bending at waist, climbing stairs, and occasional kneeling and crawling
Required Documents:Cover Letter, Resume/CV Job Category:Classified