Job Location: Los Angeles - Burbank, CA

Position Type: Full Time

Education Level: Not Specified

Salary Range: $17.50 - $20.00

Travel Percentage: None

Job Shift: Any

Job Category: Information Technology

New York Film Academy is committed to an inclusive work culture where peoples thoughts, ideas, concerns, and cultures are valued and respected. We welcome applicants with diverse backgrounds and those sharing in our commitment to inclusivity.

NYFA is a vaccine-mandated campus. All employees are required to be fully vaccinated against COVID-19 as a condition of their employment.

Job Summary

New York Film Academy is looking for an experienced IT professional with solid communication, organization, and technical skills; to help support needs of both students and staff. The ideal candidate will have 1-2 years experience troubleshooting a wide spectrum of issues in a high-volume, mixed (Apple and Windows) user environment. We are currently looking to fill the 1pm - 10pm shift Monday - Friday and occasional Saturdays.

Responsibilities

• Work efficiently with users to identify root cause of issues with hardware, software, and IT services, and resolve those issues quickly and document solutions as needed
• Field requests for access to hardware, software, internal resources (such as printers, file shares, and other services), as well as enquiries regarding the best process for accomplishing business goals within our IT environment, and direct these as appropriate (including to other teams)
• Communicate clearly and professionally through email, on the phone, and in-person
• Track all issues
• Support IT services including, but not limited to, printing, office telephones, projectors, and network access
• Build, configure, and deploy user computers, phones, and accessories.
• Create and/or update team-internal and user-facing documentation as required
• Assist in developing new IT processes and automation to address evolving business requirements; includes taking on longer projects with minimal supervision
• Set up, monitor, and troubleshoot audio-visual systems for company meetings and speaker events, including web-casting where required, using established processes

• Associate's degree or equivalent experience
• 1+ years experience working in a fast-paced IT environment
• Ability to manage tickets, work, and time with minimal supervision
• Solid analytical, research, and problem solving abilities
• Strong working knowledge of all recent versions of Apple and Windows Operating Systems
• Experience supporting Apple Macintosh and Windows machines
• Fluency in Apple and Windows hardware and software installation, configuration, and troubleshooting
• Proven organizational, customer service, and communication skills, both written and verbal; ability to manage user expectations appropriately and proactively

The New York Film Academy was founded in 1992 on the belief that a top-quality education in filmmaking should be accessible to anyone with the drive and ambition to make films. The school opened at Robert De Niros Tribeca Film Center in New York City and has expanded worldwide to include campuses in New York; Los Angeles; Miami; and Gold Coast, Australia.

The mission of the New York Film Academy is to educate students interested in the field of visual storytelling. NYFA courses have been designed to increase students creativity and technical expertise through an intense regimen of hands-on and classroom instruction. The Academys goal is to enrich its students as visual storytellers by helping them realize their personal artistic visions. NYFAs expectations center on the growth of each student as a creative individual. NYFA is accredited by the WASC Senior College and University Commission and the National Association of Schools of Art and Design.

New York Film Academy (NYFA) is an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, creed, color, sex, gender, gender expression, gender identity, sexual orientation, age, religion, national origin, ancestry, mental disability, physical disability, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by law.