About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.
Requisition Number: 2021-181
Posting Start Date: 11/8/2021
City: Baltimore
State: MD
Minimum Education: Bachelors
Additional Documentation: YES
Compensation: Commensurate with Experience
Business Systems Analyst- Student Enrollment SysDescription/Job Summary

Position Summary

Reporting to the Director of Enterprise Applications, the Business Systems Analyst – Student Enrollment Systems supports the functional areas of, Admissions, Financial Aid and Registrar and provides maintenance of the College’s Student Information System and Customer Relationship Management System that supports the strategic enrollment management functions of the Financial Aid, Registration, Admissions, and other related offices.

Responsibilities/Duties

Essential Duties

• Works with the Vice President for Student Affairs to ensure optimal IT functionality for the systems such as Banner (Recruit) and other related enrollment management IT systems.
• Responsible for working with the Director for the identification, design, and implementation of improvements to the College’s student information systems and related processes.
• Responsible for support and improvements to integrations between the College’s ERP, Student Information Systems, and third-party applications.
• Collaborates with external departments to aid in achieving operational objectives by studying business functions and promoting operational efficiencies using technology.
• Participates in and sometimes lead data migration projects and systems integration projects.
• Develops strategies to constantly improve the integrity of data in the ERP system. This includes the development of reports and statistics to monitor data integrity.
• Provides “tier-two” support for ERP related issues.
• Monitors and participates in relevant listservs, training opportunities, user groups, publications, and professional groups to maintain a strong knowledge of developments in the fields of Student Information, Financial Aid and other related student information systems management and administration.
• Perform complex technical work related to analyzing and resolving problems with the Student Information Systems as they occur and in playing a key role in the testing documentation, and training of business processes related to financial aid, registration and admission.
• Supports the Enrollment Management team on the programming of financial aid systems and software for importing, budgeting, tracking, verification, and communications management of student records and data.
• Completes necessary research and analysis to communicate with Enrollment Management staff of configuration requirements needed for compliance with policies and regulations
• Supports the effort to prepare training on application functionality.
• Assists in the compiling and preparing statistical data according to State and Federal regulations, policies and guidelines, application processing and eligibility requirements.
• Assists in the review and maintains student records to ensure continued eligibility, evaluates the academic status of each applicant; and monitors withdraws.
• Works closely with Financial Aid staff in configuring and testing the annual new year roll setup, Student Information System upgrades, and related system changes as well as current and forthcoming software from the Department of Education and Maryland Higher Education Commission for monitoring, processing, and reporting of grants, scholarships, loans, and other sources of financial assistance
• Keeps abreast of current federal regulations and guidelines pertaining to the student financial aid program.
• Provides training on application functionality.
• Some evening and weekend hours are required for configuration changes and end-user support.
• Perform other job-related duties as assigned.

Required Qualifications

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science or related field.
• Minimum of five years of experience with Higher Education Enterprise Resource Planning applications.
• Demonstrated supervisory experience.
• Demonstrated experience leading teams and/or vendors for implementation of software applications.
• Demonstrated experience with C, COBOL, PL/SQL, MySQL, SQL and software design and documentation.
• Demonstrated experience with the Software Development Life Cycle Process (Including Waterfall and Agile project management methodologies), capturing software requirements, software maintenance and promoting process improvement.
• Must be a proven problem solver, strategic planner, have excellent oral & written communication skills and is capable of data transformation and analysis.
• Growth mindset, persistent in the face of obstacles and embraces challenges.
• Demonstrated growth experience, showing a consistent track record of taking on new challenges and driving success.
• Knowledge of student management, financial aid, finance, and human resources in a higher education setting.

Preferred Qualifications

Preferred Qualifications

• Knowledge of Banner ERP implementation
• Knowledge of Argos report writing
• Knowledge of Ethos application integration
• Knowledge of Regent Award Financial Aid
• Demonstrated Project Management experience
• Knowledge of functionality testing procedures.
• Knowledge of end user training and support principles.
• Knowledge of database management concepts.
• Knowledge of change management processes.
• Knowledge of database programming and scripting principles.
• Skill in collaborating with multiple constituents.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.

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