This job has expired

HOPE Success Coordinator (Special Programs Coordinator) - Bunker Hill Community College

Bunker Hill Community College
Boston, Massachusetts
You need to sign in or create an account to save a job.

Job Details

Location: Boston, MA Category: Professional Staff Posted On: Thu Sep 16 2021 Job Description:

The HOPE initiative is designed to examine and eliminate the social, institutional, and academic barriers that often prevent males of color from achieving their full potential at BHCC and beyond. This asset-based, student-centered initiative is run by a group of faculty, staff, and students who are focused on three main areas: qualitative/quantitative data collection, analysis and dissemination; assessing and addressing gaps in College programs and services, and affinity-based mentoring. Reporting to the Interim Director of the HOPE Initiative in the Division of Academic Support & College Pathway Programs, the HOPE Success Coordinator will use equity-minded practices to guide students to and through College services and processes, including, but not limited to: Admissions, Assessment, Financial Aid, Advising/LifeMap, course registration, exploration and planning. The Navigator will make appropriate referrals where necessary, playing a central role in guiding and empowering students to access resources and services, and to plan and implement their education and career objectives for individualized success.

Specific Duties:
The HOPE Success Coordinator is responsible for assisting with developing and delivering culturally responsive services and programming with a focus on Black and Latino male students that may include but are not limited to the following:

  • Create and deliver culturally responsive student services and programming aimed at improving student access, engagement, retention, and graduation.
  • Utilize intrusive advising and proactively assess needs; complete holistic assessment of student needs to facilitate appropriate referrals and provide outreach to students at key points in the semester.
  • Assist with the advisement and registration of new and continuing students regarding their academic plan, course selection/sequencing, curriculum/concentration selection and changes, career exploration and plans to transition to a 4-year institution.
  • Build collaborative relationships with resource centers on campus to provide smooth connections ("Warm Handoffs") to appropriate success services, such as: Admissions, Assessment, Student Central, LifeMap, Student Activities, Single Stop/The DISH, departmental advisors, tutoring, supplemental instruction, or accommodations for disabilities; financial literacy skills development; and emergency assistance.
  • Collaborate with HOPE Leadership Team and other campus departments in the design, marketing, implementation and assessment of HOPE programming, including but not limited to: academic success workshops, Welcome Days, student celebration events, and Student Dialogue Series
  • Work closely with HOPE Leadership, Admissions and LifeMap staff, and Institutional Research to gather, analyze, and interpret data to monitor students' progress.
  • Collaborate with HOPE Ambassadors to answer student questions and provide self-service assistance via WebEx.
  • Participate in college meetings, community engagement, and outreach activities as needed.

Job Requirements:
  • Bachelor's degree in Cultural and Community Studies, Education, Counseling, Psychology, Sociology or a closely related field, with three (3) years of experience and/or training involving college admissions, academic advisement, career development, or program/project development and/or management; or an equivalent combination of education, training, and experience.
  • Experience working with diverse students in a fast-paced student services/client services or equivalent setting.
  • Demonstrated ability to collaborate effectively with a range of different academic and non-academic units, and community-based organizations.
  • Excellent intercultural, interpersonal, and verbal and written communication skills.
  • Proficiency in student information systems as well as MS Word and Excel.

Preferred Qualifications

  • Bilingual in Spanish, Portuguese or Haitian Creole.
  • Ability to work evenings and weekends.
  • Experience managing and supervising staff/students.
  • Experience working with underrepresented groups.
  • Experience working at a community college, nonprofit and/or community-based organization.

Additional Information:

Salary Range: $49,711.00-$55,591.00. Actual Salary Will Be Commensurate With Education & Experience in Accordance with MCCC/MTA Collective Bargaining Agreement. Full state Benefits.

This position is funded through State appropriation subject to continuation.

Grade: 4, Unit Professional, funding is subject to appropriation.

Review Date: Open until filled



Bunker Hill Community College (BHCC) is a multi-campus urban institution, its main campus situated in the historic Charlestown neighborhood of Boston, Massachusetts. A second campus is located in nearby Chelsea, Massachusetts; five satellites are located in the local communities of Cambridge, Chinatown, Revere, Somerville and Boston’s South End.

Founded in 1973 by the Commonwealth of Massachusetts, BHCC enrolls more than 8,100 students in day, evening, weekend, web-based and distance learning courses and programs. The College offers more than 68 associate degree and certificate programs that prepare students for successful employment and transfer to four-year universities. Internationally recognized for development of individualized and alternative methods of instruction, BHCC is a leader in distance-learning technologies that enhance and strengthen the learning environment. The College also has expansive course offerings in English as a Second Language and Adult Basic Education.

One of the largest colleges in the state’s community college system, BHCC incorporates multi cultural and international perspectives in its courses, programs and institutional climate. With students from 90 countries, and students of color comprising more than half of the student’s population, BHCC is one of the more diverse and cosmopolitan colleges in New England. The average age of students is 28, nearly two-thirds are women and the majority of students work while attending college. An expansive array of student services supports the varied needs of the BHCC students.

A leader in workforce education, the College’s academic and technical programs offered at two campuses, five satellites and through distance learning models, reflect the workforce of the local and regional economy. The additional resources of the Workforce Development Center and ACT Center further support the Greater Boston communities’ employment training needs. 

Find Us
United States
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert