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Insurance Authorization Specialist (Administrative Program Support 2)

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Job Details

Search #: 495793
Work type: Full-time
Location: Storrs Campus
Categories: Administrative Services


The University of Connecticut, Student Health and Wellness on the Storrs campus is looking for an Insurance Authorization Specialist to coordinate and provide assistance in carrying out the accurate and timely pre-authorization/authorization of insurance coverage and benefits for students requiring a medical referral. Provides administrative support for the clinical ancillary areas, including pharmacy, phlebotomy, and radiology.

This position provides specialized insurance authorization for medical referral services, as well as specialized inventory management for ancillary areas. Incumbents in this position are expected to resolve a variety of problems within known practice and are expected to occasionally resolve new, unusual or difficult problems which require judgment and initiative. The primary focus of the job is on the insurance authorization, but may occasionally include other administrative duties.

This position reports to Director of Fiscal and Business Operations at Student Health and Wellness. Works directly with the Pharmacy Manager and Medical Office Manager.

SHaW is committed to diversity and inclusion, competence in working with culturally and ethnically diverse populations, and awareness of how issues of difference, power, and privilege manifest in higher education environments. The ideal candidate promotes health equity and reduces health disparities by demonstrating and supporting an understanding, sensitivity, and appreciation for health equity, social justice, cultural humility, and inclusiveness.


  1. Responsible for coordinating all aspects of the pre-authorization/authorization process, including ensuring the appropriate and timely processing of paperwork and/or health records.
  2. Reviews each case for accuracy, completeness and compliance with regulations, policies and procedures.
  3. Obtains insurance information from students and determines if authorization is necessary for the services that are needed. Confirms insurance coverage and communicates benefits to patients.
  4. Collects all the necessary medical information required for approval and contacts the insurance company involved.
  5. Communicates effectively with clinicians, insurance payers and clients to facilitate the business process and insurance/authorization process. Sound understanding of all authorization procedures to assist clinicians in getting treatment plans to insurance companies within the guidelines of the authorization process.
  6. Works collaboratively with the clinical providers to understand medical necessity requirements and medical coding, such as CPT and ICD-10 codes.
  7. Works with providers which patients are referred to, to obtain office notes/test results, etc. and will send a task to referring provider.
  8. Provides support to the Business Office to ensure the correct funding sources will be billed.
  9. Excellent customer service, verbal, and written skill is necessary to communicate with patients, insurance representatives and providers.
  10. Transmits authoritative information and serves as a resource regarding policies and procedures relating to the clinical ancillary areas and the authorization administrative functions, with the responsibility to occasionally interpret such policies and procedures.
  11. Regularly communicates with other University offices and/or outside agencies to request or provide information or to clarify procedures.
  12. In clinical ancillary areas, reviews operating procedures for efficiency and effectiveness and recommends changes for improvements. May participate in planning and decision making regarding new or changed procedures.
  13. Develops or supervises the maintenance and coordination of filing systems, and computerized records/data system.
  14. Performs routine administrative functions for clinical ancillary areas. Also may help with planning and carrying out related support activities, such as meetings, conferences, interviews, processing purchase orders, checking inventories, and confirming payments.
  15. Performs related duties as required.


  • Bachelor’s degree and two years of related experience in a medical office setting; or equivalent combination of education and experience.
  • Demonstrated knowledge of medical office practices.
  • The ability to independently solve task-related problems.
  • Demonstrated knowledge of Excel, Word, Microsoft office, and at least one medical software.
  • Demonstrated strong interpersonal skills necessary for effective work relationships.
  • Demonstrated ability to communicate information effectively.
  • Demonstrated understanding of and stated commitment to diversity, inclusion, and equity issues in the delivery of clinical services.

  • Knowledge of medical coding.
  • Three to five years of experience in a medical office setting.

This is a full-time, 12-month position with an anticipated start date by December 2021 or earlier. Salary will be commensurate with qualifications and experience.


Employment at the University of Connecticut is contingent upon the successful candidate’s compliance with the University’s Mandatory Workforce COVID-19 Vaccination Policy. This Policy states that all workforce members are required to have or obtain a Covid-19 vaccination as a term and condition of employment at UConn, unless an exemption or deferral has been approved.

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.


Please apply online at, Staff Positions, Search #495793 to upload a resume, cover letter, and contact information for three (3) professional references.

Student Health and Wellness (SHaW) is expanding services and is currently hiring for a variety of positions related to students’ mental health and wellness. SHaW encourages qualified applicants to apply for multiple positions of interest.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on December 17, 2021.

All employees are subject to adherence to the State Code of Ethics which may be found at

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

Advertised: Dec 07 2021 Eastern Standard Time
Applications close: Dec 17 2021 Eastern Standard Time


Working at UCONN

The University of Connecticut is a national leader among public research universities, with more than 30,000 students seeking answers to critical questions in classrooms, labs, and the community. A culture of innovation drives this pursuit of knowledge throughout the University’s network of campuses. Connecticut’s commitment to higher education helps UConn attract students who thrive in the most competitive environments, as well as globally renowned faculty members. Our school pride is fueled by a history of success that has made us a standout in Division I athletics. UConn fosters a diverse and vibrant culture that meets the needs and seizes the opportunities of a dynamic global society.

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