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Student Accounts Specialist

Aurora University
Aurora, IL

Job Details

Aurora University seeks talented staff and administrators who are passionate about supporting an inclusive community dedicated to the transformative power of learning.

Position Purpose:

The Student Accounts Specialist supports learning by administrating support in all areas including customer service, cashier duties, collections of past due accounts, assisting parents and students with questions regarding account policies, account balances, and by maintaining the third-party payment plan, monthly payment plan, student refunds, and daily balancing. The position will provide responses to students, parents, and other university offices regarding inquiries about billing statements, financial aid, student loans, and/or other information requested that is related to the university. The Student Accounts Specialist is expected to communicate and respond in a highly professional manner.

Core Competencies:

  • Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  • Upholds the Mission Statement: Aurora University is an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and examined lives. We empower our students to achieve lasting personal and professional success.
  • Handles all information with tact and discretion and recognizes the confidential nature of university business.
  • Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.
  • Essential Job Functions:

  • Develops communication plan, processes, and training for managing past due accounts in partnership with the Director.
  • Proactively outreaches to students regarding balances due to incomplete financial aid files, providing guidance on payment options and system functionalities, minimizing defaulted student accounts, and reducing university debt.
  • Works collaboratively within the Office of Student Accounts with other department staff across the university to understand processes, systems, and services available for the resolution of student issues. Develops and maintains a basic understanding of university policies, procedures, requirements, and effectively communicates information as it relates to the Office of Student Accounts.
  • Prepares accounts for collection agency referral. Serves as office liaison to collection agencies.
  • Answers questions parents and students may have regarding the status of their accounts and payment plans. Researches any billing discrepancies.
  • Receipts payment for on-campus programs; cash checks for students, faculty, and staff; distributes paychecks and refund checks. Prepares checklists for cash drawer reimbursement. Distributes petty cash reimbursements in accordance with university policy.
  • Post transactions involving cash receipts, disbursements, and/or accounts payable and accounts receivable to ledger accounts. Invoices and bills miscellaneous and student accounts for miscellaneous charges, fines, parking tickets, and bookstore charges; sends monthly statements.
  • Maintains student account database by updating account coding, billing address information, and filing. Processes and reviews digitized records.
  • Maintains payroll deduction program and provides appropriate documents to students.
  • Maintains deferred payment plan program and bills students appropriately.
  • Maintains accounts for students participating in the monthly payment plan. Communicates with students regarding payment due dates and missed payments or underpayments.
  • Coordinates student refunds due to overpayment and excess financial aid funds in accordance with federal and state policies.
  • Cross-trains with the student account representative.
  • Any other duties as assigned.
  • Essential Job Requirements:


    • Bachelor's degree is required.


    • Previous data entry experience is required.
    • Previous cash handling skills are required.
    • Previous office work is required.


    • Strong customer service skills.
    • Good math and calculator skills.
    • Proficient in the use of Microsoft Excel.
    • Word processing skills.
    • Detailed oriented.
    • Completes tasks independently.
    • Knowledge of basic accounting principles and techniques and knowledge of accounting auditing terminology.

    Physical Requirements:

    • Ability to spend long periods of time at a computer work station.
    • Ability to move about campus and other locations.
    • Minor lifting requirements, such as files or copy paper boxes as needed.
    • Ability to use general office equipment.
    • Ability to interact in person, via electronic media, and on the telephone.

    Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.

    To apply, please send resume, cover letter, and contact information for three references including name, telephone, and email address.

    If you were referred by a current employee of Aurora University please include the name of the employee in your submission.

    Aurora University
    Human Resources
    347 South Gladstone Ave
    Aurora, IL 60506 - email

    Aurora University is an Equal Opportunity Employer.


    Working at Aurora University

    Aurora University (AU) is an inclusive community dedicated to the transformative power of learning. It is committed to helping students discover what matters and build their life around it.


    AU is a private, nonprofit, independent university accredited by the Higher Learning Commission. It offers more than 45 undergraduate majors — such as nursing, social work, business administration, criminal justice and psychology — and a wide variety of master’s and doctoral degrees that include social work and business administration. Degree programs are grounded in real-world experiences and are led by experienced, dedicated faculty members, nearly 140 of whom are full-time. The student/faculty ratio is 18:1.

    Almost 6,000 undergraduate and graduate students take classes on two main campuses — Aurora University in Aurora, Illinois, and George Williams College in Williams Bay, Wisconsin — as well as the nearby Orchard Center in Aurora and the Woodstock Center in Woodstock, Illinois. Online classes are also available. The Aurora University campus is located 40 miles west of Chicago.


    AU has 24 NCAA Division III teams competing in the Northern Athletics Collegiate Conference, Midwest Lacrosse Conference, Midwest Women's Lacrosse Conference and Northern Collegiate Hockey Association. About 700 student-athletes compete in sports. AU has a rich history and tradition of success across the spectrum of sport offerings. From conference championships to NCAA Championship appearances to academic awards and community service, student-athletes and staff continue to bring excitement and a sense of pride to Aurora University and all of the Spartan fans across the country. At AU, we firmly believe that intercollegiate athletics should promote the character development of participants, enhance the integrity of higher education, and promote civility in society. Toward these ends, we strive to adhere to fundamental values such as respect, civility, honesty and responsibility. Student-athletes and staff are always expected to operate with the principles of sportsmanship and ethical conduct in mind.

    A Brief History of Aurora University

    Founded in 1893 in Mendota, Illinois, as Mendota Seminary, the institution soon changed its name to Mendota College. By 1911, it had outgrown its facilities and the following year changed its name to Aurora College and moved to Aurora, where its students could take advantage of a thriving business environment and easy access to Chicago. In 1985, Aurora College changed its name to Aurora University to better reflect the magnitude of its academic offerings. Seven years later, Aurora University and George Williams College traditions blended when the two institutions entered into an affiliation agreement that paved the way for a merger eight years later. In 2010, the Woodstock Center opened to meet the needs of students in McHenry County and surrounding communities.

    Find Us
    347 S. Gladstone Ave.

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