OFFICE SUPPORT ASSISTANT IV #00037888

Job Title: OFFICE SUPPORT ASSISTANT IV #00037888
Location: Rolla
Full/Part Time: Full-Time
Job ID: 39179
Hiring Department

International Affairs

Application Deadline

Open Until Filled

Full Time/Part Time

Full Time, Benefit Eligible

Salary

$13.27- $17.50/hour

Job Description

Basic Function & Responsibilities:

This position is critical for recruitment and retention. This employee receives all front desk visitors and answers/routes international office phone calls. Duties include pre-screening calls, email and pre-interviewing international students to ascertain their needs in an attempt to provide immediate assistance—other duties as assigned.

Job Functions:

  • Complete an initial review of documents submitted by students and scholars as part of the I-20/DS-2019 issuance process
  • Manage the department email account – read emails, respond and/or forward as appropriate, manage folders, etc.
  • Review request documents and forms submitted by students and scholars, check for completeness, explain form, answer questions, and forward as appropriate.
  • Process requests for mailing documents (FedEx, UPS, DHL)
  • Process requests for letters (late arrival, concurrent enrollment, program participation, etc.)
  • Route documents in Perceptive Content
  • Oversee student workers, manage their schedules, and assign tasks
  • Welcome and check-in newly arrived students at the beginning of each semester
  • Welcome visitors to the office in a professional and warm manner
  • Organize documents for pick up by students and scholars
  • Update forms as needed
  • Monitor supplies and equipment and work with other staff members to purchase needed items
  • Answer the main department phone line, answer questions or route as appropriate
  • Other duties as assigned

Supervision Received

Works under general supervision, as needed, and manages own workload. Sr. Assistant Director, Student Support Services

Supervision Exercised

Oversee student workers, manage schedules, and assign tasks

Knowledge, Skills & Abilities:

  • Utilizes working knowledge and learned skills to perform various activities for the job.
  • Possesses basic knowledge of specific processes and procedures needed to perform assignment within own work area.

Job responsibilities listed herein are a general description of typical job duties, responsibilities, qualifications, and physical demands of the incumbents but should not be considered all-encompassing as actual responsibilities may additionally include other duties as assigned.

Minimum Qualifications
  • High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
  • Knowledge of various computer applications (Microsoft Office Suite, Perceptive Content, Slate, PeopleSoft)
  • Two years’ experience in an office environment
  • Demonstrated skills must show competency to utilize computer-based office software.
  • Must be supportive of international students and a diverse and dynamic environment.
Comments

The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.

Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.

All job offers are contingent upon successful completion of a criminal background check.

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

The University's nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim’s educational experience or the overall campus environment.

Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.

EEO IS THE LAWTo read more about Equal Employment Opportunity (EEO) please use the following links:

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