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Department Head, Information Technology

NC State University
Raleigh, NC

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Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Posting Number:


Internal Recruitment :


Working Title:

Department Head, Information Technology

Anticipated Hiring Range:

Competitive salary in recognition of applicable education and experience

Work Schedule:

Typical hours are Monday-Friday, 8 AM - 5 PM with occasional evenings/weekends to meet business needs

Job Location:

Raleigh, NC

Department :

NCSU Libraries

About the Department:

Join the NC State University Libraries and help us create adventurous library spaces and innovative services that delight students, faculty, and researchers. The award-winning James B. Hunt Jr. Library, opened in 2013 on NC State’s Centennial Campus, offers access to advanced technologies that are enabling revolutionary ways to see and use information. Capturing NC State’s spirit of innovation in education and research, the Hunt Library is recognized as one of the world’s most creative and inspirational learning and collaborative spaces and a model for “the library of the future.” The D. H. Hill Jr. Library, serving the main campus, combines the best of tradition and innovation, housing special collections and a beautiful gallery alongside vibrant, experiential spaces such as the Learning Commons, Visualization Studio, Virtual Reality Studio, and Makerspace. For the Libraries, shaping the future of academic libraries includes a sustained commitment to creating a welcoming atmosphere for diverse populations and increasing diversity in the profession.

If you are a person who would like to provide a new generation of library users with everything they can imagine and more, consider applying for this position.

Essential Job Duties:

The NC State University Libraries invites applications and nominations for the position of Department Head, Information Technology. The Information Technology (IT) department includes 17 staff across three units: AV Technologies; Technology Services; and Enterprise Operations. The IT Department provides a range of technologies to meet the needs of the Libraries’ diverse constituencies, ensuring smooth development and delivery of established and emerging services. Department staff oversee AV design, installation, and support for the Libraries’ immersive high-technology spaces and collaborative spaces; investigate and recommend emerging technologies; purchase, install, and maintain hardware and software to serve staff and patron computing needs; and maintain the Libraries’ enterprise computing infrastructure, including server room management and systems administration.
The Department Head plays a leadership role in defining technology requirements for library‐wide initiatives and developing infrastructure to support the Libraries’ ambitious technology agenda, ensuring the Libraries’ success today and in the future. The Libraries supports flexible work arrangements, with the expectation that this position will work onsite the majority of the time. Reports to the Associate Director for Digital & Organizational Strategy.

  • Leads a service-oriented program that builds, supports, and extends information technology solutions for the Libraries.
  • Manages the department, including strategy, planning, policy, and personnel matters.
  • Fosters the professional development of staff to meet the challenges of a rapidly changing environment.
  • Oversees IT-managed budgets, IT procurement, and inventory.
  • Collaborates with library and campus units, faculty, and students to design and implement IT solutions that will shape the future of the university’s information environment.
  • Guides the design and architecture of library infrastructure; ensures effective, sustainable operation of information systems and infrastructure.
  • Provides leadership in coordinating and defining technology requirements for library­-wide projects and initiatives.
  • Participates in library planning and policy­-making; serves on library-wide committees, task forces, and teams, including Management Council.
  • Represents the Libraries in the university Campus IT Directors community and on collaborative technology and security initiatives across the university.
  • This position is expected to be active professionally and to contribute to developments in the field.

Other Responsibilities:

Perform other related duties as assigned.

Minimum Education and Experience:

  • Master’s degree and at least two (2) years’ relevant experience and one (1) year of supervisory experience; or
  • Bachelor’s degree with at least three (3) years’ relevant experience and one (1) year of supervisory experience; or
  • an equivalent combination of education, training, and relevant experience.

Other Required Qualifications:

  • Experience leading and managing technical professionals with a focus on collaboration, professional growth, and development.
  • Demonstrated knowledge of current technology practices and trends in academic environments.
  • Demonstrated project management experience; ability to set priorities effectively and resolve competing demands in an atmosphere of fast-paced change.
  • Excellent teamwork and interpersonal skills; ability to communicate clearly, knowledgeably, and personably, orally and in writing.
  • Demonstrated commitment to fostering an environment of equity, diversity, and inclusion.
  • Evidence of ongoing professional development.

Preferred Qualifications:

  • ALA­-accredited MLS, MIS, or equivalent advanced degree.
  • Experience with budget management and technology planning.
  • Deep experience in one or more of the IT specialties managed by the department: enterprise computing and systems administration; endpoint device management and support and help desk management; and AV and classroom support technologies.
  • Relevant experience in an academic environment.

Required License(s) or Certification(s):


Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open until filled.

Special Instructions to Applicants:

Along with your application, please attach a resume, cover letter, and the contact information for four (4) professional references.

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Medical Emergencies

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

250101 - NCSU Libraries


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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