Student Support Specialist (Reg FT)

Job Details

Student Support Specialist (Reg FT)

Position Title: Student Support Specialist (Reg FT)

Department: Supportive Services

Campus: North Campus

Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than March 25, 2022. The College cannot guarantee that application materials received after this date will be considered or reviewed.

Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts, certain conditions or restrictions may apply.

Work Hours: Tuesday - Saturday 8:30 am - 4:30 pm. The position will be located at North Campus on Tuesday - Friday and at Allegheny Campus on Saturday. Travel to other campuses may be necessary to meet departmental needs. Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.

Salary Grade: Admin 11 - $39,096

Job Category: Administrators

Employment Type: Regular Full-Time

Job Slot: 5958

Job Open Date: 3/11/2022

Job Close Date:

General Summary: Provide accommodations and support for students with disabilities.

Requirements: Bachelor's Degree required in related field (Education, Social Work, Counseling, Disability Studies). Prior experience working with students requiring special accommodations in a college setting is preferred. Broad knowledge and understanding of ADA 504 policies, some experience with assistive or adaptive technology. Ability to understand how learning can be affected by disabilities and provide appropriate accommodations. Ability to work with students of all abilities. Computer experience and knowledge. Good customer service, communication, writing, reading and organization skills.


1. Assist with exam proctoring for students whose accommodations necessitate examinations occurring within the Supportive Services Office. This includes providing proctoring services, overseeing the scheduling of exam and coordinating with the Proctoring Coordinator & Supportive Services administrators.

2. Provide one on one care and coaching for students with disabilities. Assist with intake services and development of individual student plans.

3. Provide technical support for adaptive services such as alternative format textbooks, alternate format/modified testing and software.

4. Assist students with improving and maintaining academic performance by conducting one on one training and facilitated study skills sessions.

5. Recommends, requests and obtains resources, materials and technology necessary for students.

6. Develop and implement emergency evacuation plans for students.

7. Assist with Enrollment Management activities including registration campaigns, open house events and other initiatives to recruit and retain students.

8. Respond to FSAs and other alerts for students who are experiencing difficulty in the classroom.

9. Assist with requests for accommodation letters or other student needs.

10. Other duties as assigned.

Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.

Vaccination: Effective November 1, 2021, as a condition of employment, all new employees of Community College of Allegheny County must be fully vaccinated against COVID-19 and provide proof of their vaccination or have received an approved exemption to be an employee. Prospective employees who are offered a position can request an exemption from this vaccine requirement for religious or documented medical reasons. Exemption requests will be reviewed for approval on a case-by-case basis by the Office of Human Resources.

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The Community College of Allegheny County, located in Pittsburgh, is the largest institution of postsecondary higher education in Pennsylvania.

The college serves approximately 30,000 credit students through our four campuses, five centers and online programming. An additional 35,000 students per year enhance their knowledge and job skills through thousands of CCAC non-credit and workforce development courses.

Incorporating a learning-centered environment committed to the future of the region, CCAC continues to expand its reach through innovative programming and accessible instruction offered via convenient day, evening, weekend and online courses. CCAC endeavors to fulfill its mission to provide affordable access to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in a changing global society.

The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce. Stakeholders have strong personal connections with CCAC and support it as a sound investment in community and economic vitality.

The Mission of the Community College of Allegheny County is to provide affordable access to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in our changing global society.

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