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Director, Outreach and Entry Services

Mt. San Antonio College
Walnut, CA

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Job Details

Position Title:

Director, Outreach and Entry Services

Posting Number:



High School Outreach

Position Classification:


Time (Percent Time)::


Term (months/year)::

12 months/year

Current Work Schedule (days, hours)::

Monday - Friday: 8:00am - 5:00pm

Salary Range::



Steps 1 - 6: $122,352 - $136,056 Annually

Shift Differential::

Shift differential eligibility based on the current collective bargaining agreement.

Open Date::


Initial Screening Date::


Open Until Filled::


Application Procedure::

Complete application packets will be accepted until the position is filled; however, applications submitted by 11:59 p.m. (PT) on the listed Initial Screening Date are assured consideration.

Applicants must submit all of the following materials online, unless otherwise noted, at Mt.SAC Employment Website to be considered for this position:

1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed résumé that summarizes educational preparation and professional experience for the position.
4. If applicable, College and/or university transcripts showing the awarded/conferred degree are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.
5. Optional – Three letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation). Confidential letters of recommendation are not allowed for this position.

Health & Welfare::

The College contributes an annual premium up to the family coverage amount for Kaiser Permanente $15 office visit medical, DeltaCare HMO dental, VSP vision and life insurance plans. Lifetime retirement benefits provided for eligible retirees.

The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and National Benefit Services.

*Note: Salary and Health & Welfare Benefits are subject to change.

Basic Function/Overview::

Under general supervision, develops, plans, directs, administers, participates in, the operations and activities of the College’s outreach, Promise Plus+ Program, other assigned programs and onboarding efforts of new student entry services and programs to facilitate students’ access and enrollment in the college, education and training; provides administrative support and program assistance to the Dean and the Vice President; fosters cooperative working relationships with community members, high school officials, state officials, students, staff, faculty and college administrators.

Receives general supervision from assigned manager. Exercises general direction and supervision over assigned staff.

This is a full management level class in the student services outreach and entry services functional area that exercises independent judgment on diverse and specialized high school outreach programs and other student support services functions and has significant accountability and ongoing decision-making responsibility associated with the work. The incumbent organizes and oversees day-to-day outreach programs and activities and is responsible for providing professional-level support in a variety of areas. This position develops and maintains critical relationships with community agencies, organizations, and K-12 districts, organizes and conducts training and partnership efforts, collaborates with other outreach and marketing efforts, and oversees complex budgets and tracking and reporting requirements. This class is distinguished from the Dean, Counseling in that the latter oversees the programming and administration of the District’s entire Counseling Department.

Essential Duties/Major Responsibilities::

1. Directs, plans, and organizes, the work in the High School Outreach programs; trains in work procedures and policy; provides policy guidance and interpretation; evaluates employee performance and works with employees to correct deficiencies; recommends and implements disciplinary procedures; assists in selection and promotion.
2. Recommends and implements goals, objectives, policies and procedures, and tracks changes to applicable federal, state, local, and College regulations related to the outreach and enrollment of new students from high schools and as participants in the college’s Promise Plus + Program; establishes schedules and methods for assigned outreach programs and functions.
3. Collaborate with K-12 districts to create and implement activities for the High School Outreach and entry services and programs for new students, including the Promise Plus + Program and Guided Pathways entry goals; act as liaison between the College and the K-12 districts on all service delivery methods and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements; organizes and conducts partnership efforts, conferences, meetings, and trainings with K-12 and community partners, campus faculty, staff and administrators related to outreach efforts, entry services and programs.
4. Provides leadership in the planning and coordination of high school outreach and recruitment activities; and services and initiatives targeting entry students and college entry efforts; participates in the formulation, development, and implementation of policies and procedures for assigned specialized student services.
5. Develop, prepare, and monitor budgets, coordinate expenditures, analyze and review budgetary and financial data, and maximize financial resources; ensure integrity in fiscal matters related to the program control and authorize expenditures related to program activities in accordance with established processes, guidelines, rules, and regulations.
6. Articulates and represents the educational needs and intervention strategies related to equity-based access practices designed to increase the successful enrollment of a diverse student population.
7. Assists in the development of systems to track and evaluate students’ progress through the matriculation process, completion of financial aid applications, enrollment in summer programs, and successful enrollment in college.
8. Develops and implements complex outcomes tracking systems, researches and analyzes program data; prepares comprehensive technical records and reports; compiles and submits required documents and reports to official government agencies, implements findings and takes corrective action, as necessary; prepares and presents various reports and other necessary correspondence; supervises the preparation and maintenance of related reports, records, and files; ensures the proper documentation of activities.
9. Oversees the scheduling and/or conduct of workshops, informational sessions, and program orientations for new or prospective students and parents regarding District programs and services; develops and implements new initiatives or processes designed to address and meet equity goals.
10. Oversees the development of flyers, brochures, instructional and support program requirements and information and other promotional and outreach materials.
11. Provide technical information and assistance regarding High School Outreach, Promise Program, and Guided Pathways services, activities, needs and issues; assist in the formulation and development of policies, procedures, and programs.
12. Informs college administration of public perceptions and concerns related to District programs and services.
13. Provides a working and learning environment that is free from prohibited discrimination, harassment and retaliation (DHR), and provided by applicable law and District policies. Attends District mandated DHR training and participates in DHR investigations as directed. Assists in addressing discrimination, harassment, and retaliation against individuals who bring these complaints forward through recognizing and reporting possible incidents to the College Compliance Officer in Human Resources.

Other Duties::

Performs other related duties as assigned.

Knowledge Of::

1. Equity-focused principles, practices, and strategies related to access efforts focused on the recruitment and enrollment of new students, especially marginalized student populations.
2. Intervention strategies, programmatic components, and service delivery related to the onboarding of new students to the college, matriculation standards and requirements, and specialized efforts designed to recruit and enroll a diverse student population, including under-served and under-represented student populations.
3. The needs of diverse, specialized and non-traditional student populations, their economic and social conditions and challenges, and strategies and methods to increase their successful enrollment and participation rates in post-secondary education.
4. Goals, requirements, principles, and regulations related to statewide Promise Program efforts.
5. Principles and practices of employee supervision, including work planning, assignment, review, and the training of staff in work procedures.
6. Principles, practices, and service delivery needs related to the program area(s) to which assigned.
7. Organization and management practices as applied to the development, analysis, and evaluation of high school policies, procedures, programs and operational needs of the assigned functions.
8. Procedures for planning, implementing, evaluating, and maintaining a variety of high school outreach activities and programs.
9. Budget development, administrative practices, and organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs.
10. Research and reporting methods, techniques, and procedures.
11. Modern office practices, methods, and computer equipment and applications related to the work.
12. Record keeping principles and procedures.
13. Techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
14. Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of various ages, disabilities, various socio-economic and ethnic groups.

Skills and Abilities::

1. Organize, coalesce, and focus individuals, groups, and initiatives designed to increase the equitable enrollment of new students to the college through high school outreach efforts and Promise Program components.
2. Organize, develop and implement diversity and equity training, principles, strategies, and approaches for staff under supervision and other college staff, faculty and managers involved in outreach efforts and interventions related to incoming, new students.
3. Initiate and sustain collaborative efforts on campus and in the community related to the successful onboarding of new students to the college, especially students from marginalized groups.
4. Collaborate with specialized support programs to integrate efforts and implement specialized efforts related to foster youth, undocumented, LGBTQ, disabled, low income, and first generation students.
5. Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
6. Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff.
7. Organize, implement, and direct outreach programs, services, projects, and activities.
8. Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
9. Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution.
10. Research, analyze, and evaluate new service delivery methods, procedures, and techniques; prepare clear and concise reports, correspondence, procedures, and other written materials.
11. Establish and maintain a variety of manual and computerized files, record keeping, and project management systems.
12. Make sound, independent decisions within established policy and procedural guidelines.
13. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
14. Operate modern office equipment including computer equipment and software applications programs.
15. Effectively to communicate in person, over the telephone, and in writing.
16. Understand scope of authority in making independent decisions.
17. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
18. Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
19. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
20. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Minimum Qualifications:

Equivalent to graduation from a regionally accredited four-year college or university in education or a related students service field and three (3) years of directly related experience with student outreach programs or related student services programs, including one (1) years of lead or supervisory experience.


Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications is listed in the Minimum Qualifications section.

License(s) & Other Requirements::

Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Working Environment::

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may occasionally work outdoors for assigned events and be exposed to loud noise levels, cold and/or hot temperatures, and dust, fumes, and allergens. Employees may interact with staff, students, and/or the public in interpreting and enforcing departmental policies and procedures.

Physical Demands::

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

Conditions of Employment::

Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.

Notice to all prospective employees – The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here: Mt. SAC Annual Security Report.

The person holding this position is considered a ‘Responsible Employee’ under Title IX of the Educational Amendments Act of 1972 and is required to report to the College’s Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.

Special Notes::

A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

DO NOT include photographs or any personal information (e.g. D.O.B, place of birth, etc.) on your application or supporting documents.

TRAVEL POLICY : Costs associated with travel in excess of 150 miles one way from residence for the purpose of an interview will be reimbursed up to a $500 maximum (per position recruitment). Relocation costs will be borne by the successful candidate. Travel reimbursement claims must be submitted no later than 30 days following the interview date.


Foreign Transcripts::

Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Accredited evaluation agencies can be found on the National Association of Credential Evaluation Services Website.


Human Resources
1100 N. Grand Avenue, Walnut, CA 91789-1399.
Phone: (909) 274-4225
E-mail: [email protected]

Selection Procedure::

A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.

Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants::

To be guaranteed consideration, it is the applicant’s responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website at Mt. SAC Employment Website to complete and submit your application for this position.

EEO Policy::

The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:

Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio College’s Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes).

Cancel RTF Policy::

We reserve the right to re-open, re-advertise, delay, or cancel filling this position. This recruitment may be used to fill future vacancies.

Quick Link:


Mt. San Antonio College provides the full college experience without the full college debt. As a nonprofit California Community College, Mt. SAC is known for providing a top-tier education and extensive student services while keeping classes at just $46 a unit.


The campus sits on 420 rolling acres in Walnut, California, located on the eastern edge of the Greater Los Angeles Area. The city of Walnut is considered one of the Best Small Towns to Live In by Money Magazine, which highlighted only one other California town. A diverse suburb just 25 miles from Downtown Los Angeles, Walnut is known for its nationally reknowned schools and equestrian community. The city combines the charms of rural living with the benefits of being located just 25 miles from Downtown Los Angeles.

Mt. San Antonio College serves everyone, from residents to working professionals and international students. Its local College District boundaries encompass the communities of Baldwin Park, Bassett, Charter Oak, Covina, Diamond Bar, the southern portion of Glendora, Hacienda Heights, City of Industry, Irwindale, La Puente, La Verne, Pomona, Rowland Heights, San Dimas, Valinda, Walnut, and West Covina. Learn about our district and trustees.

Dynamic Community

At Mt. San Antonio College, diversity is what brings our campus to life. Our students come from unique backgrounds and are all at different places in their lives. Some are here straight from high school, while others have families and full-time jobs, but they are all here for the same reason: to achieve their goals through education. We proudly serve more than 50,000 students from all walks of life. About half of our students are seeking degrees and certificates. The other half are enjoying community programs, workforce development classes and other non-credit courses. Learn more about demographics on our Facts and Stats page.

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