Advising Center Director

Fayetteville State University
Fayetteville, NC

View more

Executive Administration Jobs
C-Level & Executive Directors
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Title::

Advising Center Director

Position Number::


Full-time or Part-time::

Full Time


Bronco One Stop

Posting Number::



EHRA (Non-Faculty)

Job Category::

Exec, Admin, Managerial

Hiring Range::

Commensurate with Education and Experience

Minimum salary::

Commensurate with Education and Experience

Maximum salary::

Commensurate with Education and Experience

Overall Position Competency::

Flat Rate

Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:
The Bronco One Stop is a centralized space for students to access common student services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support and navigating university resources.
Fayetteville State University Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

Primary Purpose of the Position:
The Director of Advising manages an integrated service delivery model that supports the academic success and experience of students. The director provides holistic leadership and administration of day-to-day operations associated with the management of comprehensive academic advising that allows students to achieve their educational, professional, and creative goals through the full range of institutional and community resources available to them. In alignment with FSU’s strategic plan and NACADA Core Values of advising, the Director leads an advising team who engage students in an inquiry process that challenges them to do their best work, become self-directed and complete their educational goals on the way to realizing their creative potential as a professional.

Duties and Responsibilities:

50% Provide leadership and services in the Advising Center to increase student performance
Lead advisors and provide on-going resources, support and training to the advising team in the areas of developmental advising and student success.
- Serve as an advisor for students with complex advising needs that an advisor/retention counselor could not accommodate.
- Assist students in evaluating their progress towards completing their degree and fulfilling their Program of Study requirements in close collaboration with the Registrar’s Office.
- Provides students with the guidance and tools to take control of their own education and become responsible for their educational goals.
- Develop a shared vision, strategic plan and measurable productivity standards, expectations and goals for the advising office
- Maximize the expertise of staff to understand how best to meet the needs of students which leads to increased graduation rates.
- Research and implement advising for new, transfer and continuing students by coordinating staff and collaborate with the New Student Orientation Committee and the Admissions Office. – Identify and develops solutions regarding academic challenges identified in the early alert system and coordinate evidence-based programs to improve student retention.
- Assist in the planning and delivery of course registration, early alert reports, and mid-terms.
- Other duties as assigned by the Provost and Assistant Vice Chancellor for Academic & Student Success.

Description of Work Continued::

Duties and Responsibilities Continued:

20% Manage advising functions of EAB Navigate Student Success and other systems to ensure maximized usage of platform to increase retention by understanding student performance with a continuous improvement process.
- Monitor and maintain advising records through the university portals and other software systems (EAB, Native Banner, UpSwing, Canvas, Starfish, Knowledgebase) and support staff with successful usage of systems. – Provide a climate and culture of data-driven decision making that ensures evaluation of services occur (strategic planning, data collection, learning outcomes, student feedback loop, and performance reporting – Monitor student progress and establish protocols for advising staff intervention with students in academic difficulty, referring students to university resources as needed. – Develop training program to provide to students and staff on student success technology. – Oversee staff performance systems that aligns with the advising centers performance outcomes.

20% Partner with campus community to enhance student success.

- Work closely with Academic Affairs and the Department Chairs in implementing an advising model that is inquiry-based, steeped in student’s academic and creative interests, structured by a semester-to-semester continuous process of goal setting and reflection.
- Partner with Career Services to further develop an advising system that will help students see the connection between and make the best choices regarding their studio/academic classes and career/professional options.
- Serve on committees and collaborate with departments, staff and other colleagues within the university to design, implement and assess programs to increase retention and academic success.
- Establish and chair an Academic Advising Committee that includes core constituents from Student Services Offices (i.e., Career Services, Registrar’s Offices, etc.).
- Attend meetings, conferences and workshops to increase knowledge of retention evidence based strategies to support student success.
- Maintain a connection to state, regional and national advising professionals and accessing their resources and professional.

10% Develop and administer the standards of quality customer care for the advising team.

– Conduct research and remain current for providing relevant training on customer care.
- Establish communication plan for supporting students and decreasing silos to enhance staff and student relations.
- Establish and monitor the student experience of the advising center and design systems to effectively manage student complaints
- Ensure that the service delivery model allows for virtual advising, walk-in advising, team advising, group advising, workshops and other programming methods that best meet the needs of students.

Minimum Education and Experience Requirements::

-A master’s degree from an accredited institution with least 3 years’ work experience in higher education. 2 years of experience in academic advising, counseling, admissions, enrollment management, or student affairs.
-Minimum of 2 years of experience in the areas of staff supervision.
-Demonstrated ability to provide effective academic support services at the college level.
-Experience interpreting and administering academic policies.
-Proficiency with EAB Navigate/Hobson Starfish student success management system or other similar platform, Ellucian Banner Student, Canvas Learning Management System and DegreeWorks degree auditing system.

Knowledge skills and abilities::

Knowledge-Knowledge of best practices in higher education for enhancing student academic skills; knowledge of current advising and registration technology; how to help students navigate the various platforms available to them (i.e., Banner, Microsoft Outlook, and Canvas); and understanding of service delivery models that are virtual and in person.

Skills-Communication skills to explain, write, advocate for, and report on the needs of the program and academic outcomes; interpersonal skills to interact effectively with students, staff, and faculty; proficient use of computers, student success technology, Microsoft Office, and Zoom/TEAMS; must be attentive to detail, possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner; promote positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.

Abilities-The ability to administer student services and academic success programs; respond effectively to unexpected events and make adjustments in plans as needed; lead a team in a fast-paced environment; listen and analyze academic needs; generate reports on academic progression; navigate student records; establish strategic goals and develop implementation plans to achieve results; and a viable candidate must comprehend and abide by federal and university student confidentiality requirements. Ability to establish and maintain productive working relationships; to manage time, work calmly under pressure, and deliver on tight deadlines; work independently and collaboratively with other offices. Ability to function effectively with ambiguity and transition in an environment of dynamic academic program evolution. Ability to work after 5:00pm and on weekends (especially during peak times).

Preferred Qualifications::

  • Budget planning and administration skills.
  • 2-3 years’ experience advising first-year students, particularly exploratory/undecided students.
  • 1-2 years’ experience in advising and programming for special populations (adult learners, military-affiliated, low-income, first-generation, etc.).
  • Affiliation with the National Academic Advising Association (NACADA).

Open Until Filled::


Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

Find Us
United States

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert