Advising Center DirectorPosition Number::
001827Full-time or Part-time::
Bronco One StopPosting Number::
EHRA (Non-Faculty) Job Category::
Exec, Admin, ManagerialHiring Range::
Commensurate with Education and ExperienceMinimum salary::
Commensurate with Education and ExperienceMaximum salary::
Commensurate with Education and ExperienceOverall Position Competency::
Flat RateDescription of primary duties and responsibilities::
Primary Purpose of the Organizational Unit: Description of Work Continued::
The Bronco One Stop is a centralized space for students to access common student services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support and navigating university resources.
Fayetteville State University Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high quality services by providing support with educational planning, course selection, resource awareness, and success strategies.
Primary Purpose of the Position:
The Director of Advising manages an integrated service delivery model that supports the academic success and experience of students. The director provides holistic leadership and administration of day-to-day operations associated with the management of comprehensive academic advising that allows students to achieve their educational, professional, and creative goals through the full range of institutional and community resources available to them. In alignment with FSU’s strategic plan and NACADA Core Values of advising, the Director leads an advising team who engage students in an inquiry process that challenges them to do their best work, become self-directed and complete their educational goals on the way to realizing their creative potential as a professional.
Duties and Responsibilities:
50% Provide leadership and services in the Advising Center to increase student performance
- Lead advisors and provide on-going resources, support and training to the advising team in the areas of developmental advising and student success.
- Serve as an advisor for students with complex advising needs that an advisor/retention counselor could not accommodate.
- Assist students in evaluating their progress towards completing their degree and fulfilling their Program of Study requirements in close collaboration with the Registrar’s Office.
- Provides students with the guidance and tools to take control of their own education and become responsible for their educational goals.
- Develop a shared vision, strategic plan and measurable productivity standards, expectations and goals for the advising office
- Maximize the expertise of staff to understand how best to meet the needs of students which leads to increased graduation rates.
- Research and implement advising for new, transfer and continuing students by coordinating staff and collaborate with the New Student Orientation Committee and the Admissions Office. – Identify and develops solutions regarding academic challenges identified in the early alert system and coordinate evidence-based programs to improve student retention.
- Assist in the planning and delivery of course registration, early alert reports, and mid-terms.
- Other duties as assigned by the Provost and Assistant Vice Chancellor for Academic & Student Success.
Duties and Responsibilities Continued:Minimum Education and Experience Requirements::
20% Manage advising functions of EAB Navigate Student Success and other systems to ensure maximized usage of platform to increase retention by understanding student performance with a continuous improvement process.
- Monitor and maintain advising records through the university portals and other software systems (EAB, Native Banner, UpSwing, Canvas, Starfish, Knowledgebase) and support staff with successful usage of systems. – Provide a climate and culture of data-driven decision making that ensures evaluation of services occur (strategic planning, data collection, learning outcomes, student feedback loop, and performance reporting – Monitor student progress and establish protocols for advising staff intervention with students in academic difficulty, referring students to university resources as needed. – Develop training program to provide to students and staff on student success technology. – Oversee staff performance systems that aligns with the advising centers performance outcomes.
20% Partner with campus community to enhance student success.
- Work closely with Academic Affairs and the Department Chairs in implementing an advising model that is inquiry-based, steeped in student’s academic and creative interests, structured by a semester-to-semester continuous process of goal setting and reflection.
- Partner with Career Services to further develop an advising system that will help students see the connection between and make the best choices regarding their studio/academic classes and career/professional options.
- Serve on committees and collaborate with departments, staff and other colleagues within the university to design, implement and assess programs to increase retention and academic success.
- Establish and chair an Academic Advising Committee that includes core constituents from Student Services Offices (i.e., Career Services, Registrar’s Offices, etc.).
- Attend meetings, conferences and workshops to increase knowledge of retention evidence based strategies to support student success.
- Maintain a connection to state, regional and national advising professionals and accessing their resources and professional.
10% Develop and administer the standards of quality customer care for the advising team.
– Conduct research and remain current for providing relevant training on customer care.
- Establish communication plan for supporting students and decreasing silos to enhance staff and student relations.
- Establish and monitor the student experience of the advising center and design systems to effectively manage student complaints
- Ensure that the service delivery model allows for virtual advising, walk-in advising, team advising, group advising, workshops and other programming methods that best meet the needs of students.
-A master’s degree from an accredited institution with least 3 years’ work experience in higher education. 2 years of experience in academic advising, counseling, admissions, enrollment management, or student affairs. Knowledge skills and abilities::
-Minimum of 2 years of experience in the areas of staff supervision.
-Demonstrated ability to provide effective academic support services at the college level.
-Experience interpreting and administering academic policies.
-Proficiency with EAB Navigate/Hobson Starfish student success management system or other similar platform, Ellucian Banner Student, Canvas Learning Management System and DegreeWorks degree auditing system.
Knowledge-Knowledge of best practices in higher education for enhancing student academic skills; knowledge of current advising and registration technology; how to help students navigate the various platforms available to them (i.e., Banner, Microsoft Outlook, and Canvas); and understanding of service delivery models that are virtual and in person. Preferred Qualifications::
Skills-Communication skills to explain, write, advocate for, and report on the needs of the program and academic outcomes; interpersonal skills to interact effectively with students, staff, and faculty; proficient use of computers, student success technology, Microsoft Office, and Zoom/TEAMS; must be attentive to detail, possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner; promote positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
Abilities-The ability to administer student services and academic success programs; respond effectively to unexpected events and make adjustments in plans as needed; lead a team in a fast-paced environment; listen and analyze academic needs; generate reports on academic progression; navigate student records; establish strategic goals and develop implementation plans to achieve results; and a viable candidate must comprehend and abide by federal and university student confidentiality requirements. Ability to establish and maintain productive working relationships; to manage time, work calmly under pressure, and deliver on tight deadlines; work independently and collaboratively with other offices. Ability to function effectively with ambiguity and transition in an environment of dynamic academic program evolution. Ability to work after 5:00pm and on weekends (especially during peak times).
Open Until Filled::
- Budget planning and administration skills.
- 2-3 years’ experience advising first-year students, particularly exploratory/undecided students.
- 1-2 years’ experience in advising and programming for special populations (adult learners, military-affiliated, low-income, first-generation, etc.).
- Affiliation with the National Academic Advising Association (NACADA).
YesAdditional Information for Applicants:
All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.EEO Statement::
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). Veteran's Statement:
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.Quick Link: