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Certified Medical Assistant (FSU SeniorHealth™, FMPP Operations - Medicine)

Florida State University
Tallahassee, FL

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title: Certified Medical Assistant (FSU SeniorHealth™, FMPP Operations - Medicine)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 50319

FSU SeniorHealth™, FMPP Operations – College of Medicine

Located at:
4449 Meandering Way
Tallahassee, Florida 32308

FSU SeniorHealth is a partner with the patient and primary care physician in optimizing the patient's health and wellness.

Our geriatric physicians serve as co-primary care physicians or geriatric consultants who provide health assessment and management for older adult patients in concert with their primary care providers. Among their responsibilities are conducting initial and periodic comprehensive evaluations, developing an integrated care plan and improving patient self-management skills.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at:


Provides assistance in all aspects of patient care in conjunction with administrative and clinical staff at the FSU SeniorHealth™ Clinic. Performs clinical and administrative duties in support of assigned area or office at a proficient level and independent of supervision. Makes recommendations to improve programs, products, processes, or services.

Under the direction of the Practice Manager, performs all aspects of intake for patients, including taking accurate histories, patient vital signs, vision and hearing screens, and other screenings or questionnaires as needed by the clinician. Ensures all electronic health record (EHR) information is current. Sets up for and assists providers with exams and procedures. Gives injections and handles minor procedures such as collection and testing of specimens, casting, splinting and applying dressings, as needed. Participates in motivational interviewing and techniques of self-management support (goal setting and patient readiness to change). Performs high-level disinfection.

Performs as medical scribe for assigned clinician. Assists clinician during entire patient encounter, documents the visit as it occurs in real time. Accurately and thoroughly completes clinical notes of patients visit, orders, and procedure performed by the clinician for review and approval of the clinician. Anticipates clinicians’ needs to facilitate a smooth and efficient workflow. Performs duties in a discreet and tactful manner so as not to distract the physician from medical care. Works with practice manager and physicians to develop standardized documentation protocols and procedures. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.

Assists with patient needs between visits. Triages patient phone calls and provides in-basket management support for clinicians. Notifies patients of test results and other follow-ups needed. Manages patient expectations and is able to resolve patient concerns independently. Schedules diagnostic testing and obtains prior authorizations as needed. Assists with traces and regulatory readiness for quality and patient care.

Screens incoming phone calls, answers routine questions and schedules patient healthcare appointments for FSU SeniorHealth clinics clinical settings. Assists in monitoring the clinical schedule for no shows and rescheduling opportunities. Maintains communication with nursing staff regarding unscheduled patients and patients that appear to need care prior to the first available appointment. Exhibits a willingness to float to all areas of need for administrative support including check in, check out, referrals or other administrative area as deemed necessary. Refers patients to specialist according to insurance guidelines, obtains authorizations for new and follow up visits and ancillary appointments. Completes billing transfers with laboratory companies/outside vendors. Performs administrative and clinical duties as assigned.

May be required to work one late evening per week. Attends 1 customer service training session or 1 leadership training session from a list of courses identified by practice leadership. On an annual basis participates on a practice committee. Promotes an atmosphere of teamwork in accomplishing the mission and goals of FSU SeniorHealth™.


High school diploma or GED and two years of experience. (Note: post-high school education may substitute for experience at the equivalent rate.)

  • Valid Certified Medical Assistant Certification or Registration (CMA, NCMA, RMA or CCMA).
  • Current Basic Life Support (BLS) Healthcare Provider Certification issued by a certifying agency, or the ability to obtain prior to hire.
  • Current PPD (Purified Protein Derivative) test as performed by a qualified physician within the last six months.
  • Physical examination completed by a qualified healthcare provider/physician within the last six months.
  • Experience with applicable computer software and programs, such as Microsoft Outlook, Word, Excel, and Electronic Health Records, or comparable programs.
  • Experience demonstrating effective customer services skills.
  • Experience communicating effectively verbally and in writing.
  • Experience establishing and maintaining effective working relationships.
  • Experience utilizing problem solving skills.
  • Experience maintaining accurate records and retrieving files from active/archive sources.
  • Knowledge of medical resources and terminology.
  • Experience with collection and/or cash handling procedures, and the ability to perform monetary transactions.

Within 30 days of hire, you must provide:

  • Documentation of vaccination for Tetanus within the last 10 years.
  • Proof of immunization OR positive titers for Hepatitis B.
  • ABR-OE credentials is highly preferred.
  • Experience preparing clear and concise reports, procedures, correspondence, and/or other written materials.
University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range

Starting salary is $31,320. Salary will be commensurate with experience.

Pay Plan

This is an USPS (University Support Personnel System) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Soft Money Funded Position

This is a soft money funded position, with renewal based on available funds and the needs of the University.


If not otherwise specified, schedule is M-F, 8-5.
May be required to work one late evening per week.

Criminal Background Check

This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Open until filled

This position is being advertised as open until filled.

Applicant pool to be reviewed on a weekly basis.

Veterans' Preference

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.


Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.

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