IT Technical Support

Job Details

Job Title:

IT Technical Support

Full or Part Time:


Position Type:


Benefits Eligible:


Job Description Summary:

The overall purpose of this position is to assist the Information Technology department in providing quality support for the University’s technology needs while the primary role is to work closely with FT Tech staff to ensure excellent customer service. IT Experience is preferred, but general customer service is required!

Duties and Responsibilities:

Ø Provide excellent customer service and first-level troubleshooting technical support to the Husson University communityØ Act as a liaison between end users and internal staff to assure accurate problem interpretationØ Students must have the ability to communicate clearly and professionally in all mediums (email, written, over the phone and face to face)Ø Listen and follow instructions accuratelyØ Must exhibit good interpersonal skillsØ Maintain communications with customers during the problem resolution processØ Utilize float time to improve skills or complete special projects as assignedØ Report any escalated problems as appropriate following IT protocols Ø This position is flexible which allows for additional learning opportunities based on aptitude, desire to learn and demonstrated performanceØ Mixed support role and schedules will be created for the following tasks· Tech – In IT & across campuso Provide first-level contact and problem resolution for all users with hardware, software and application problemso Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstationsand related hardware/software.o Work closely with Full-Time Tech staff to follow procedures and policies for the handling of support caseso Develop troubleshooting skills by using effective investigative methods and utilizing available troubleshooting tools (EX: Documentation & Remote Assistance)o Accurately documents instances of desktop equipment or component failure, repair, installation, and removal.· Classroom Support – In IT & classrooms across campus o Work closely with Full-Time classroom Tech following procedures and help with documentation.o Troubleshoot basic connectivity issues between faculty hardware, classroom technology systems, – projector/wall controls/HDMI/VGA cableso Assist faculty members with presenting classroom material by resolving problems as expertise permits using available tools, documentation and resourceso Help connect our ViewSonic TV screen Systems to Zoom Rooms as needed or specified by the instructor or event person. o Help with making the right camera/audio/microphone selection from within Zoom room.

Education and Experience:

Fast paced learning environment. Shared office space with the whole IT team. Attendance in classrooms is required at times.

Physical Requirements:

Light lifting may be required (up to 35 lbs.). Must be able to sit or stand up to 3 hours at a time. Must be able to walk to various locations across campus.

Open Until Filled:


Quick Link to Posting:


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Mission Statement:

Husson University inspires and prepares students for professional careers in current and emerging fields within the context of an education informed by the sciences and humanities.

The University
Located in beautiful Bangor, Maine, Husson University is a small school that makes a big impact. With 3,400 undergraduate and graduate students and an average class size of 18, Husson University prides itself on being an institution where everyone focuses on the student. Our students are more than just a number here at Husson.

We have a long-standing commitment to providing affordable and accessible education. Our faculty members are some of the leading experts in their fields. They include Fulbright scholars and numerous leaders of honorary and professional societies.

Husson University dining hallWe have a strong focus on experiential learning. In fact, U.S. News & World Report ranked Husson as one of the top 10 institutions in the country for student participation in internships. (2013 and 2014)

Combined, these attributes have made Husson the “University of Choice” for professional careers in current and emerging fields where students succeed, experiential learning is championed and global understanding is promoted. All of our programs are designed to help students achieve career success. With 54 degree programs and 10 graduate professional programs to choose from, you’ll find Husson graduates in organizations devoted to business, information technology, criminal justice, hospitality, education, healthcare, communications, pharmacy and much more.

Our warm, welcoming campus community is part of Maine’s third largest city. Bangor is located along the banks of the Penobscot River and is part of the Maine Highlands. It offers local residents the perfect balance of arts, culture, shopping, dining, and entertainment, in a town with one of the lowest urban crime rates in America. Husson is easy to access from I-95 and Bangor International Airport.

And if you love the great outdoors, Husson offers you four seasons of adventure. Acadia National Park, Baxter State Park, Moosehead Lake Region, and the Camden Hills area are all just a short drive away. Everything from a relaxing day at the beach, to a thrill-packed mountain bike ride in fall foliage, to world-class skiing, is within reach.Husson University dining hall

If career growth and quality of life are important to you, and if you have a passion for educating the next generation of leaders by transforming students’ lives, then we invite you to learn more about Husson University.

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