Assistant Director for Student Support

University of Puget Sound
Student Support

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title: Assistant Director for Student Support
Location: Student Support
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 6164
Staff Posting Details Appointment: regular, full-time, (1.0 FTE)

Position Summary:

The Assistant Director for Student Support provides front-line case coordination and support navigation for those students navigating a range of personal, family, academic, and other challenging situations. They will work with a team of professionals in both Student Affairs and other departments to help implement the variety of resources and support mechanisms the University offers to its students. Their work will both involve connecting students to existing resources and providing 1:1 support and guidance to students who are struggling at Puget Sound. This position will particularly work with colleagues in the Dean of Students’ Office; Academic Advising; Counseling, Health, and Wellness Services; and the University Chaplaincy.

In addition to this student-facing, collegial work, the Assistant Director will also be responsible to lead ongoing coordination (with student staff) of a variety of “direct student services” – resources that currently include the Campus Food Pantry, Dining Dollars Donation Program, Lending Library, and Clothing Closet. As time permits, additional tasks and projects may develop in consultation with Divisional leadership and the particular skills and interests of the Assistant Director.

Essential Job Functions and Responsibilities:

  • Direct Student Support (80%)
  • Provides in-person, front-line case coordination for students experiencing challenges at Puget Sound.
  • Participate as a member of the Student Alert Group.
  • Connect with students for individual support and engagement in collaboration with the Student Alert Group (and other Student Support/Student Success mechanisms on campus).
  • Appropriately refer and guide students to other appropriate on-campus resources as necessary.
  • Partner with the Student Care Coordinator to help connect students with off-campus resources.
  • Partner with Academic Advising to support or direct the process for various types of leave/withdrawal.
  • Partner with the University Chaplain to support the process for Bereavement Leave.
  • Partner with the Office for Institutional Equity and Diversity to maximize and coordinate support for minoritized and underrepresented students.
  • Develop print and online resources to educate students, faculty, and staff about student support resources within the Division of Student Affairs.
  • Direct Student Services (10%)
  • Coordinate resources including the Campus Food Pantry; the Lending Library; the Clothing Closet; and others that may develop.
  • Support and advise student staff/leaders managing the Direct Student Services.
  • Partner with the University Chaplain to manage the Dining Dollars Donation program.
  • Partner with ASUPS to accurately market Direct Student Services to the student body.
  • Other Functions (10%)Mentor and supervise student staff and leaders working in the department.
  • Collaborate with Department and Divisional leadership to develop and evolve the function and operations for student support/success at Puget Sound.Other duties as assigned.

    Supervisory Responsibilities

      May supervise or co-supervise student staff working in the department, particularly in relation to Direct Student Services.

    Budget Responsibilities

    • Budget for Direct Student Support Services (less than $5,000)

    • Bachelor’s degree required
    • Master’s degree in Social Work, Human Resources, Communications, Higher Education Administration, or similar fields focused on support and resource coordination preferred.
    • Experience with case management or support resource coordination skills highly preferredExperience, comfort, and commitment to working equitably with students, faculty, and staff from a variety of backgrounds different than one’s own; ability to respectfully work, communicate and provide leadership within a diverse campus community.Very strong listening and empathy skillsDesire to grow into an evolving positionExperience and comfort in supporting students in crisisAbility to engage constructively with students facing challenging situations Ability to advise students both individually and in group settingsStrong collaboration skillsAbility to set, maintain, and actively manage healthy boundariesAbility to critically review sensitive information and prioritize outreach and action stepsAbility to speak and present in front of groupsAbility to think and plan creativelyAbility to manage and prioritize a range of ongoing and short-term tasks and projectsFluent in Microsoft Office Suite and Google SuiteAbility to develop training and educational programs for a variety of audiences
    • Commitment to liberal arts education
    Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

    Puget Sound offers a generous benefits package. For more information, visit:

    Application Deadline: Review of application materials will be immediately. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

    Required Documents:

      ResumeLetter of Interest
    Applications submitted without the required attachments will not be considered.

    All offers of employment are contingent on successful completion of all required background checks. All new hires will be required to submit proof of COVID-19 vaccination or approved exemption.

    Diversity Statement:

      We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives.We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community.We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.
    Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit:

    The University of Puget Sound is an equal opportunity employer.


    Working at University of Puget Sound

    The University of Puget Sound is an independent residential undergraduate liberal arts college with selected graduate programs building effectively on a liberal arts foundation. The University, as a community of learning, maintains a strong commitment to teaching excellence, scholarly engagement, and fruitful student-faculty interaction.

    The mission of the University is to develop in its students capacities for critical analysis, aesthetic appreciation, sound judgment, and apt expression that will sustain a lifetime of intellectual curiosity, active inquiry, and reasoned independence. A Puget Sound education, both academic and co-curricular, encourages a rich knowledge of self and others, an appreciation of commonality and difference, the full, open, and civil discussion of ideas, thoughtful moral discourse, and the integration of learning, preparing the University's graduates to meet the highest tests of democratic citizenship. Such an education seeks to liberate each person's fullest intellectual and human potential to assist in the unfolding of creative and useful lives.

    The University of Puget Sound campus offers a unique blend of ingredients for immersing yourself in learning: the unparalleled scenery of the Pacific Northwest, traditional Tudor-Gothic architecture, leafy enclaves for quiet study, and common areas infused with an indisputable energy. The campus is just minutes away from downtown Tacoma, with its revitalized waterfront, thriving arts and culture scene, and an eclectic mix of retail shops and restaurants.

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