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Clerk IV - Academic Innovation and Distance Education

Bunker Hill Community College
Boston, MA
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Job Details

Category:: Classified Staff
Department:: Academic Innovation & Distance Education
Locations:: Boston, MA
Posted:: Oct 21, 2021
Closes:: Nov 4, 2021 - 11:59 PM EDT
Type:: Full-time
Ref. No.:: CLA
Position ID:: 138404

About Bunker Hill Community College:

Bunker Hill Community College is the largest community college in Massachusetts, serving more than 14,000 students each semester across all modes of instruction. Ranked among the 25 fastest growing public two-year colleges in the United States, BHCC is a multi-campus institution with vibrant, urban campuses in Boston, MA, in nearby Chelsea, MA, and at three satellite locations within the Greater Boston area. BHCC is part of the Massachusetts public higher education system, which includes 15 community colleges.

BHCC offers 103 certificate and degree programs that prepare students to enter four-year institutions or to enter the workforce prepared for better and more highly skilled jobs. Sixty-seven percent of students are people of color and more than fifty percent are women.

Bunker Hill Community College BHCC is nationally recognized as a Leader College by Achieving the Dream and is one of four colleges awarded the National Gates Foundation Achieving the Dream Catalyst grant.


BHCC is a progressive institution guided by five goals: to Foster Student Success, Strengthen Career, Transfer and Workforce Readiness, Advance Diversity, Inclusion and Equity and Develop the College's Infrastructure. The College is committed to a learning community teaching/learning environment and, as an Achieving the Dream institution, is focused on data-driven student success.

Living in Boston:

Boston prides itself on being one of the most livable cities in America with twenty-one diverse neighborhoods offering exceptional medical facilities, vibrant neighborhood business districts, museums, galleries and an extensive network of parks and outdoor recreational areas. Unemployment consistently tracks lower than the national average and job growth in 2014 and 2015 were ahead of projections. Eighty-plus colleges and a quarter of a million college students in the area make Boston one of the country's "youngest major metropolis," according to Boston magazine. Suburbs outside of Boston offer affordable housing options with easy access to public transportation.

Job Description:

Reporting to the Associate Dean for Online Learning and Instructional Innovation, the Clerk IV position for AIDE is primarily responsible for providing clerical support to the department. This includes: maintaining files and records of AIDE activities; managing all department communications, including correspondence with faculty, staff and students; preparing and storing reports, files and data related to AIDE activities, and managing Innovation Lab scheduling. The Clerk must be willing to work evening and weekend hours in the Virtual and in-person lab.


  • Provide professional and excellent customer service with all College constituents, both internal and external, students, faculty, staff and the general public, in-person, by telephone, email or virtual interaction;
  • File and maintain all department correspondence such as reports, applications, training requests, manuals, software licenses, and other materials;
  • Prepare and manage standardized communications such as help email inquiries, course design requests and lab reservations according to procedures;
  • Produce and update the AIDE professional and student development calendar;
  • Coordinate with appropriate departments and organizations, including Integrated Marketing and Communications and Mass Colleges Online, to maintain and update public communications materials;
  • Oversee AIDE tracking tools to respond to requests for data and information in collaboration with AIDE staff;
  • Review, manage and process budget documents including receipts and invoices;
  • Prepare and manage requisitions related to department supplies;
  • Schedule or arrange for conferences, meetings, appointments, trainings or similar activities by reserving required facilities and services, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals;
  • Operate and maintain all specialized office equipment in the Innovation Lab;
  • Assist with organizing and supervising the hiring, work and schedules of part-time staff by interviewing potential candidates, developing and revising work procedures, recommending changes to clerical policy and procedures to supervisors;


  • Ability to use computers and familiarity with terminology and applications associated with learning management systems (Moodle) and ePortfolios.
  • Ability to establish and maintain harmonious working relationships with others, including the supervision of part-time staff.
  • At least three years of full-time or equivalent part-time experience in office work with at least one year or any equivalent combination of the required experience, and education as listed in the Class Specification from the Commonwealth of Massachusetts.
  • Ability to maintain confidentiality of student records according to FERPA guidelines.
  • Demonstrated ability to work collaboratively and exercise good judgment; and to work with a diverse faculty, staff and student population.

Preferred Qualifications:

  • Associate's Degree
  • Experience in college environment; community college experience a plus
  • Experience organizing data and communications tracking for an academic program
  • Experience with Mac OS 10.12 Sierra or newer

Additional Information:

Salary: $1,563.48 biweekly

Shift: Monday-Friday 9:00 a.m.-5:00 p.m. some overtime may be required.

Closing Date: November 4, 2021

Effective January 3, 2022, all Bunker Hill Community College employees will need to show proof of COVID-19 vaccination unless granted an accommodation.

Application Instructions:

To be considered for this position please upload the following documents to your account:

  • Resume
  • Cover Letter

Please be sure to address the Required Qualifications in your documents.

If you need assistance applying through this website please contact our online Help Desk HERE


Bunker Hill Community College (BHCC) is a multi-campus urban institution, its main campus situated in the historic Charlestown neighborhood of Boston, Massachusetts. A second campus is located in nearby Chelsea, Massachusetts; five satellites are located in the local communities of Cambridge, Chinatown, Revere, Somerville and Boston’s South End.

Founded in 1973 by the Commonwealth of Massachusetts, BHCC enrolls more than 8,100 students in day, evening, weekend, web-based and distance learning courses and programs. The College offers more than 68 associate degree and certificate programs that prepare students for successful employment and transfer to four-year universities. Internationally recognized for development of individualized and alternative methods of instruction, BHCC is a leader in distance-learning technologies that enhance and strengthen the learning environment. The College also has expansive course offerings in English as a Second Language and Adult Basic Education.

One of the largest colleges in the state’s community college system, BHCC incorporates multi cultural and international perspectives in its courses, programs and institutional climate. With students from 90 countries, and students of color comprising more than half of the student’s population, BHCC is one of the more diverse and cosmopolitan colleges in New England. The average age of students is 28, nearly two-thirds are women and the majority of students work while attending college. An expansive array of student services supports the varied needs of the BHCC students.

A leader in workforce education, the College’s academic and technical programs offered at two campuses, five satellites and through distance learning models, reflect the workforce of the local and regional economy. The additional resources of the Workforce Development Center and ACT Center further support the Greater Boston communities’ employment training needs. 

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