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Director, Information Technology

Northern Arizona University
Information Tech Services

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Administrative Jobs
Technology, IT Support & Training
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Job Details

Job Title: Director, Information Technology
Location: Information Tech Services
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605728
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

***This position is open to current regular, benefit-eligible NAU employees ONLY. (Temporary employees, student workers, variable-hour benefit-eligible employees, and other non-regular employees are not eligible to apply).***

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

This position is for NAU benefit eligible employees only and will be responsible for overseeing both the Mountain Campus and State-Wide support teams.

Following strategic direction form the Chief Information Officer, this position is responsible for managing a professional staff charged with providing end-user or client computing support to the NAU community. Functions include Student Technology Center providing student help desk and lab support, Solution Center faculty and staff help-desk support, and technical support for hardware and software for clients. This person is expected to work cooperatively and collaboratively as a member of the overall Leadership team for the Information Technology Services Department (ITS).

(50%) Leadership:

  • Provide leadership and vision to the Student Technology Center, Solution Center and Desktop Support teams. Responsible for goal setting and developing staff.
  • Responsible for setting goals for the Service Desk and Tech Support work unit that align with the mission of NAU, and organizing resources to achieve the goals.
  • Create a service-oriented climate among the Service Desk and Tech Support staff.
  • Supervise highly accomplished professional staff.
  • Provide guidance and consistency in policy and procedure decisions.
  • Represent the Service Desk & Tech Support unit on various committees and work groups

(20%) Department Liaison and Representative:

  • Collaborate with areas within ITS, and the NAU community, to identify and/or promote needed partnerships and collaborations in order to provide services needed to NAU.
  • Seek opportunities to promote innovative use of technology in support of the mission of NAU.
  • Maintain knowledge of current technology and management trends in higher education to enable promoting new ideas in support of the mission of NAU.
  • Through executive collaboration, develop and implement service level agreements throughout campus on behalf of CIO.

(15%) Communication:

  • Develop and implement effective means of communicating about services to the NAU community. Inform the NAU community about changes in computing services, policies, training programs, and other issues that affect the end user community.
  • Responsible for appropriate and timely communication with Information Technology Services Leadership Team and NAU technology governance committees.

(10%) Reporting:

  • Responsible for establishing and reporting performance metrics (quantitative and qualitative) on the performance and effectiveness of services.
  • Responsible for area budget.
  • Ensure effective and complete use of current technical resources and products.
  • On-call 24x7 as needed.

(5%) Other:

  • Performs duties of a related nature as assigned by the CIO/VP.

Minimum Qualifications
  • Bachelor’s Degree in computer science or related field; AND,
  • 3-5 years of management experience; AND,
  • 5-7 years of relevant experience; OR,
  • Any equivalent combination of experience, training, and/or education.

Preferred Qualifications
  • Master’s Degree or PhD in computer science or related field.

Knowledge, Skills, & Abilities
  • Demonstrated leadership ability to develop and lead a team of highly capable professionals.
  • Knowledge of issues in higher education customer support from both a user and a technical perspective.
  • Excellent supervisory, organizational and training skills.
  • Excellent communication and presentation skills.
  • Demonstrated skills in analytical, strategic conceptual thinking, and strategic planning.
  • Proven record of accomplishment of providing exceptional service and passion for building productive relationships.
  • Expertise with Microsoft Office, Adobe, Internet Explorer, antivirus, drive imaging, and common desktop application packages.
  • Knowledge of contemporary PC based and mobile computing environments and directions.
  • Strong understanding of quality service, customer expectations, and internal and external customer relations.
  • Knowledge, experience, and commitment to working in a culturally diverse environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

November 2, 2021 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

Our educational programs are designed to prepare our students for personal and professional success after graduation.

Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

Find Us
PO Box 4113 Flagstaff, AZ 86011
United States
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