SUMMARY:

A civilian position reporting to the Communications Supervisor. This individual is responsible for receiving calls for service and dispatching the appropriate emergency or service personnel.

RESPONSIBILITIES:

Receive complaint, emergency, service and information calls and initiate Offense/Complaint/Incident Reports, dispatching necessary manpower. Classify complaints, Incidents and calls for service. Dispatch police officers to respond to calls. Record information on radio logs or with CAD. Relay information and requests to for assistance from and to on duty police officers, security officers and other emergency service providers as necessary or required. Provide information and assistance to the general public, University faculty, staff, students and departmental personnel.

Maintain, update, and post various logs as required on each shift.

Contact University Facilities by telephone to report emergency maintenance problems.

Issue visitor and overnight temporary parking permits.

Train newly hired communication officers.

Promote positive community relations in the performance of job duties.

Physically perform all other communications related duties as outlined in the Department Directives.

Perform all other duties, responsibilities and tasks as assigned.

The person in this position has been identified as a Campus Security Authority and Responsible Employee for Clery and Title IX purposes respectively, the employee will maintain current training and comply with the responsibilities of both titles.

QUALIFICATIONS:

Department policies and procedures

Department and state record systems and appropriate reporting forms

Technical communication equipment, VCIN/NCIC terminal, CAD terminal, FAX machine, etc. Community and people within the University community

Read with good comprehension

Clear and concise written oral communications

Write or type clear and complete reports or documents Remember details

Employ radio communication procedures Communicate orally in a clear and concise manner

Operate various pieces of office equipment, telephone, laser printer, paper shredder, computer, WAVES Siren

Remain alert

Maintain written or computer radio logs Answer police telephone lines

Monitor and maintain applicable equipment in the communications area Run criminal history checks and properly file criminal history checks

EDUCATION & EXPERIENCE:

High School Diploma

At least one year of experience in fast paced customer service environment and strong data entry skills.

WORK HOURS:

• Full-time, non-exempt position
• Schedule will vary, nights, weekends and some holidays; 8 hrs./day; 40 hrs./week

SALARY STRUCTURE:
Pay Grade 3 (Hiring Range $15.88 to $18.68 per hour)

ABOUT UR:

At the University of Richmond, we’re creative, inclusive, and determined. We’re Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There’s only one place like Richmond.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE