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Procurement Business Analyst

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Department Description

The Procurement Service Center (PSC) provides leadership to the University of Colorado in the procurement of goods and services and in paying debts to vendors and travelers by combining sound business controls with efficient and timely service. The functional areas of the PSC include Purchasing Services, Strategic Sourcing, Supplier Relationship Management, Payable Services, Commercial Card Program, Travel Program, Small Business Program, Contract Services, and Procurement Systems. PSC is the system owner of CU Marketplace and Concur Travel and Expense.

Position Description

The Principal Procurement Business Analyst drives continuous improvement activities critical to the success of the Procurement Service Center (PSC). This includes, but is not limited to, the Source to Pay (S2P) platform, Travel & Expense Management, Document Management and other technology platforms.

This individual plays a key role in identifying opportunities for continuous improvement across workflows, processes, service desk intake and systems.  This position will report to the Director of Customer Success and Organizational Excellence and will work cross functionally to identify solutions that will improve service quality, streamline processes and deliver value to customers.

Duties & Responsibilities 

Duties and responsibilities of the position include, but are not limited to: 

Business Optimization and Analysis

  • Monitor, consolidate and analyze customer inquiries to inform business optimization opportunities
  • Track service desk ticket volume and activities and identify opportunities to reduce number of inquiries and requests
  • Define improvement roadmap and project plans to address customer inquiries
  • Continuous focus on process improvement that identifies issues and suggests solutions to business challenges
  • Collaborate with team members and customers to identify opportunities and solutions to streamline processes and deliver value
  • Assist in the coordination and implementation of new processes and technology for efficiency improvement
  • Perform root cause analysis on heavily used manual steps or workflow activities in order to provide recommendations for efficiencies
  • Propose system enhancements that will improve the integration and performance across systems
  • Support enhancement and continuous improvement projects and participate in cross-functional team projects
  • Assist in developing a technical knowledgebase with FAQ’s, troubleshooting and problem resolution information

  • Conduct proof of concept testing and validation to test the viability of an idea, solution or a process
  • Conduct user acceptance testing on PSC System new releases, to determine if the software requirements are meeting expectations and reporting any issues and/or recommendations
Special Projects

  • Work on special projects as assigned
Who we are and What we offer 

Who we are:

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. This position is located in Denver however, has the ability to work a hybrid schedule.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The salary range has been established at $70,000-$75,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

Additional taxable fringe benefits may be available.

More information on benefits programs, including eligibility, is available at

Knowledge, Skills and Abilities 

To be successful in this position, candidates will need the following:

  • Serve as a thought leader and employ best practices and strategies in business process optimization and continuous improvement initiatives
  • Ability to identify trends and gaps in performance and translate them into continuous improvement projects
  • Experience with business analysis and identifying opportunities for continuous improvement
  • Knowledge of technical support best practices
  • Knowledge of business process design, preferably procurement processes and practices
  • Experience providing insights and process improvement recommendations
  • Ability to utilize Microsoft Office Suite (or related application) including experience with preparing spreadsheets
  • Ability to create visualizations depicting analysis, diagnostics, project concepts, timelines and progress
  • Ability to manage and prioritize multiple tasks and projects simultaneously while ensuring that timelines are being met
  • Ability to establish and maintain collaborative working relationships with a diverse group, including co-workers, supervisors, other University personnel, and the public
  • Ability to work independently and under time constraint
  • Excellent interpersonal and detail-oriented skills
  • Demonstrated excellent written and oral communication skills to actively listen and act on what is needed
  • Demonstrated customer service experience
  • General understanding of a service desk function

Minimum Requirements

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications.  You must meet all minimum requirements listed at the time of application to be considered for this role.

  • Bachelor's degree from accredited institution of higher education or professional experience (the educational requirement may be substituted with professional experience on a year for year basis)
  • Four (4) years of continuous improvement experience including process optimization, process analysis, or technical/system support experience, or e-procurement experience
  • Two (2) years of data analysis experience, including summary, synthesis and/or presentation 
Preferred Qualifications

  • Six (6) years’ equivalent experience as stated above. 
  • Experience with general procurement practices
  • Business degree with technical education
  • Experience with procure to pay business processes
  • Experience with eProcurement systems
  • Professional experience in a higher education institution
  • Advanced data analytics experience

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Oct 19, 2021
Unposting Date: Ongoing
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