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Assistant Director of Financial Aid

Hartwick College
Oneonta, NY

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Date: October 15, 2021
Title: Assistant Director of Financial Aid

Description: Under the supervision of the Director of Financial Aid, the Assistant Director of Financial Aid is responsible for working with students, parents, and colleagues in a fast-paced environment. The Assistant Director of Financial Aid is further responsible for disseminating general financial aid information to families of current and prospective students and for counseling families on financial aid procedures and options. The Assistant Director of Financial Aid is also responsible for a variety of tasks within the functions of the office, which may include federal, state, and private program administration. There may be one or more individuals sharing this job title and associated responsibilities within the office. The Essential Duties and Responsibilities will be spread among these staff members.

This position will have a significant role to play with Admissions and will be working extensively with accepted students and their families to explain packaging, financial options, applying for aid, etc. A key component of this role is to increase FAFSA filing and yield to enrollment rates.

  • Disseminate financial aid information to current and prospective students and families and counsel on financial aid procedures and options. Advise students and their families regarding financial aid application procedures, eligibility requirements, college policies, and availability of federal, state, and institutional aid options.
  • Create and revise financial aid award packages.
  • May process, certify, and reconcile federal, private, and institutional loans and federal grants.
  • May perform federal verification of student files.
  • May write, maintain, and run Informer reports.
  • May oversee the college’s Federal Work-Study Program.
  • May make necessary revisions relative to New York State Tuition Assistance Program (TAP) awards.
  • May maintain the outside scholarship board and webpage, along with other web pages.
  • Provide needed information for federal audits and various surveys and reports.
  • Supervise Financial Aid Office Work-Study students and Summer student workers.
  • Participate in and support all major campus events, including Admissions Open Houses, Accepted Student Day, Welcome Weekend, True Blue Weekend, and Commencement Weekend.
  • Expected to comply with all applicable College, Federal, State, local and associational regulations.
  • As a representative of the College, expected to comport oneself in a professional manner at all times, both on and off campus.
  • Perform other duties as assigned.

Qualifications: Minimum requirements for this position are an Associate’s degree from an accredited college or university, or Bachelor’s degree preferred), along with 1 to 3 years of experience in a financial aid or other office in a business setting. Experience in higher education is preferred.

  • Excellent customer service skills.
  • Strong attention to detail.
  • Ability to quickly learn new processes.
  • Computer database comfort and familiarity.
  • Ability to create and maintain positive relationships with all internal and external constituents.
  • Possess and maintain current, thorough knowledge of all aspects of federal, state, and institutional financial aid programs and operations.
  • Maintain familiarity with data processing as it relates to financial aid programs.
  • Ability to work independently with little supervision.
  • Ability to communicate effectively, both orally and in writing, to a diverse faculty, staff, student, and family population, including formal presentations.
  • Ability to handle difficult situations and conversations.
  • All employees are required to be fully vaccinated for COVID-19 prior to the start of their employment.

An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce. The College features a Liberal Arts in Practice general education curriculum and aspires to “be the best at melding liberal arts education with experiential learning.”

Hartwick operates as a community of learners where there is a very real sense of belonging and connection. By joining Hartwick, you become part of a group of people who work together, share in our successes, and a celebrate our accomplishments. All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders—what you do at Hartwick really matters.

Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York—a charming town near the northern foothills of the Catskill Mountains. Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents.

Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.” Women, minorities, and other underrepresented groups are especially encouraged to apply.

Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process.

All applicants are asked to submit the following materials with their online applications:

  • A cover letter;
  • A resume;
  • A Diversity Statement that addresses how your past and/or potential contributions to diversity will support Hartwick College’s Diversity Statement (; and
  • The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).

Review of applications will continue until the position is filled.

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Working at Hartwick College 

An independent, residential liberal arts college enrolling approximately 1500 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority.  Located in the scenic Susquehanna River valley in Oneonta, NY, near the northern foothills of the Catskill Mountains, the College has adopted a Liberal Arts in Practice curriculum and aspires to “be the best at melding liberal arts education with experiential learning.” 

Our Mission
Hartwick College, an engaged community, integrates a liberal arts education with experiential learning to inspire curiosity, critical thinking, creativity, personal courage and an enduring passion for learning.

Our Purpose
Our purpose as a college of the liberal arts and sciences is to educate people who will thrive in and contribute to the world of the future; people who are prepared to meet the personal, intellectual, and social challenges of a rapidly changing and increasingly interdependent world.

Hartwick graduates will be noted as being able to thrive in a world of global interdependence in which people of the broadest range of national, ethnic, social, and personal backgrounds will interact personally and technologically.

To thrive in this context will require that Hartwick students learn to: understand the world from a variety of perspectives; work constructively with people from a variety of backgrounds and life experiences; be avid learners and critical thinkers; communicate effectively and have a well-developed personal presence; be purposeful in their actions and value-based in their decisions; and know how to use information technology resources as a routine tool to enhance effectiveness.

Our Values
We are:

  • a college of the liberal arts and sciences, focusing on the development of the disciplines of thinking, learning, analyzing, communicating, and values-based judgment;
  • a relationship college, focusing on the development of a 24 hour per day, seven day per week, residential educational experience characterized by personal responsibility and collaborative relationships among faculty, students, and staff; and
  • a future-directed college, focusing on educating people in ways that will make them effective and contributing citizens to the world of their future.

Our Character:
By being intentional in fulfilling our values—taking those actions that help us better be what we believe we should be—we are a college of both quality and distinctiveness. We are a future-directed community of learners where students, faculty, and staff are mutually engaged in intellectual, social, and personal learning inside and outside of the classroom. Our curricular and co-curricular educational experience emphasizes: shared and interdependent learning; a balance of challenge and support; a caring commitment to the individual; intellectual, social, and individual rigor; the development of personal responsibility; and approaches that link theory and practice, what we term "The Liberal Arts in Practice." 

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