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Billing & Collections Coordinator, Senior

Northern Arizona University
Campus Health Services

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Job Details

Job Title: Billing & Collections Coordinator, Senior
Location: Campus Health Services
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605741
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

Applicants must submit a cover letter and resume in addition to the application.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

Performs a variety of coordination and support duties related to billing and collection function of assigned unit to ensure compliance with best billing practices, electronic billing regulations and HIPAA. Monitors and troubleshoots accounts payable and receivable, performs financial reporting and performs general administrative support functions. Applies specialized functional knowledge to independently analyze and respond to administrative matters within established limits. Uses discretion, exercises initiative, independence, and judgment to handle differing office situations in accordance with supervisor's guidelines referring more difficult and sensitive problems to supervisor. May provide work direction to other clerical staff and student employees. This position reports to the Manager, Revenue Cycle.

Billing and Collections 35%

Coordinates the processing and submission of all patient medical claims; Monitors receivables and pursues delinquent accounts; and reviews patient claims for accuracy and completeness and troubleshoots problems with carriers.

Health Insurance Management 35%

Manage the Student Health Insurance Plan (SHIP). This includes but is not limited to ensuring students meet the eligibility requirements to participate in the plan, processing F1J1 and Graduate Waivers, referrals, auto-renewals, and any reporting related to the SHIP. This includes working closely with the Graduate College and the Center for International Education.

Administer and Promote Health Plans 15%

Enroll & re-enroll eligible students in the LouieCare Discount Plan and Student Insurance Plan. Sell plans, provide information regarding plans, participate in student orientations and information fairs, answer questions, bill/process payments for plans, and assist patients with problems & issues regarding coverages.

Administrative Support and Cashiering 10%

Assist with answering phones, cashiering, closing & completion of daily sales reports & related daily journal entry using PeopleSoft Financials in a busy office environment.

Other 5%

Assist with other projects and tasks daily as needed.

Minimum Qualifications
  • Bachelor’s degree in accounting or related field.
  • Three years of work experience in a medical clinic setting with an EHR.
  • Any equivalent combination of related education, experience, and/or training approved by Human Resources.

Preferred Qualifications
    Certification in Medical Billing and/or Medical Coding or comparable experience.

Knowledge, Skills, & Abilities
  • Knowledge of medical claims processing of evaluation and treatment services.
  • Knowledge of policies, practices, procedures, and terminology of assigned function.
  • Knowledge of standard billing and collection practices and procedures.
  • Knowledge of standard office practices and procedures.
  • Customer service skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Data entry skills.
  • Skill in maintaining accounting or bookkeeping records.
  • Communicates effectively.
  • Listens actively.
  • Recognizes and escalates unusual situations or problems.
  • Balances competing priorities.
  • Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $36,018 - $45,023.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

November 1, 2021 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

Our educational programs are designed to prepare our students for personal and professional success after graduation.

Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

Find Us
PO Box 4113 Flagstaff, AZ 86011
United States
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