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Business Analyst Sr - Salesforce (Remote Eligible)

Employer
Georgia Institute of Technology
Location
Atlanta, Georgia

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Title: Business Analyst Sr - Salesforce (Remote Eligible)
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 234978
Job Summary

Provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems. Lead in definition of user business requirements and assure they are appropriately addressed in application implementation. Redefine business processes to maximize application usage as required. This position will interact on a consistent basis with: assigned user group management and staff, technical project management and staff. This position typically will advise and counsel: assigned user group management and staff, technical project management and staff. This position will supervise: NA (may provide work guidance).

Responsibilities

Job Duty 1 -
Document and analyze more complex user business processes and requirements; identify solutions including modification of business process

Job Duty 2 -
Develop specifications and test plans associated with system development or modification

Job Duty 3 -
Advise and support technical group in systems development

Job Duty 4 -
Lead testing of new or modified systems

Job Duty 5 -
Provide communications link between user and technical group

Job Duty 6 -
Prepare reports and other documentation related to system assignments

Job Duty 7 -
Provide ongoing user support including troubleshooting and resolution of more complex system issues

Job Duty 8 -
Perform other duties as assigned

Required Qualifications Educational Requirements
Bachelor's Degree in Accounting, Business or IT related field or equivalent combination of education and experience

Required Experience
Eight to ten years of job related experience

Preferred Qualifications
    Strong analytical skills, including the ability to interpret data for business applications and make recommendations.Ability to analyze, document, and make recommendations on improving business processesCollaborative and proactiveExcellent interpersonal communication skillsFamiliarity working with technical leads in an agile environmentHighly organized and able to document, simplify, and present complex user requirementsInterest in automating business processes and ability to think logicallyAbility to understand end user pain points and solve problems within the Salesforce PlatformUnderstanding of basic administration and reporting tasksQuick learner interested in understanding how to use no- or low-code tools in the Salesforce PlatformExcellent written, verbal, and presentation skills2 yrs working within Salesforce, CRM, or with other platform technologies2 yrs of project or process improvement management
Knowledge, Skills, & Abilities SKILLS
This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.

Equal Employment Opportunity No job description availableOther Information This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Other Information The Salesforce team at Georgia Tech is growing and needs an awesome Business Analyst to join our team. Our team is innovative, highly collaborative, and fully remote. The BA does not need to know Salesforce, but should be interested in learning how to leverage the Salesforce platform’s admin (declarative) tools to automate business processes and eliminate user pain points. Strong analytical and critical thinking skills are required as well as an ability to communicate and listen to end users from various departments with varying business processes and needs.

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